Compaq Notebook Series Troubleshooting Manual page 21

Problems and Solutions
Modem Problems
Problem
Modem loses
connection.
1–18
(Continued)
Possible Cause
Call waiting feature may
be interfering with the
connection.
Another device on your
telephone line may be
causing interference.
Hibernation was
initiated; the notebook
reached a low-battery
or critical low-battery
condition.
Your service provider
may have entered an
inactivity timeout.
The modem software
needs to be upgraded.
Solution
Disable call waiting
feature before dialing.
For information about
disabling call waiting,
and to obtain the
"disable call waiting
code" for your dialing
area, consult your local
telephone service
provider.
Hang up an extension
telephone and
disconnect any other
devices that may be
using the same
telephone line, then
redial.
1. Connect the
notebook to an
external power
source.
2. Exit Hibernation.
3. Restart the
communications
software application.
Ask your service
provider if idle time on
the line terminates the
connection.
Refer to the Software
Guide on this CD for
details on downloading
software driver updates.
Troubleshooting