Cd And Dvd Drive Problems - Compaq Notebook Series Troubleshooting Manual

Problems and Solutions
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CD and DVD Drive Problems

Problem
System does not
recognize a CD or
DVD drive.
Notebook does not
beep 3 times when
CD or DVD drive is
inserted, but drive is
recognized.
1–10
Possible Cause
The drive is not seated
properly.
System software does
not support the drive.
The drive is damaged.
The notebook is running
a retail version of the
operating system, and
the drive was inserted
while the system was
on, in Standby, or in
Hibernation.
The system is infected
with a virus.
The notebook is off, in
Standby, or in
Hibernation.
Solution
Remove, then reinsert,
the drive.
Install drivers and/or a
system ROM upgrade
as instructed in the
drive documentation.
To verify that the
problem is with the
drive, try using another
drive in the same bay.
Shut down the
notebook, reinsert the
drive, then turn on the
notebook.
✎
To prevent
possible video
and audio
degredation
and loss of
audio or video
playback
functionality,
do not initiate
Standby or
Hibernation
while using
drive media.
Run an up-to-date virus
scan utility.
The notebook beeps to
indicate a successful
insertion or removal of
a drive only when the
notebook is on.
Troubleshooting