Compaq Presario X1000 - Notebook PC Troubleshooting Manual
Compaq notebook series - troubleshooting
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Summary of Contents for Compaq Presario X1000 - Notebook PC
- Page 1 Troubleshooting Compaq Notebook Series Document Part Number: 320401-002 August 2003 This guide provides instructions for solving notebook problems yourself or with help from Compaq.
- Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Troubleshooting Compaq Notebook Series Second Edition August 2003 First Edition June 2003 Document Part Number: 320401-002...
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Page 3: Table Of Contents
Contents 1 Help Is Available Quick Solutions Checklist ......1–2 Is the Notebook Receiving Adequate Power? ..1–2 Is the Notebook Turned On? . - Page 4 Contents Battery pack charge displays seem inaccurate ..2–6 Battery pack run time is shorter than expected ..2–7 Standby cannot be initiated ....2–7 Hibernation cannot be initiated .
- Page 5 Contents Secondary hard drive is not recognized..2–20 Notebook cannot start from a secondary hard drive....... . . 2–20 Infrared Communication Problems .
- Page 6 Contents Fax transmissions do not work ....2–32 Message reports excessive line current ..2–32 Network Problems ......2–33 Notebook cannot connect to the network .
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Page 7: Help Is Available
World Wide Web in several languages. ■ If you can access the Windows desktop on your notebook, Compaq recommends that you begin troubleshooting any notebook problem by using the Help and Support Center window. To access the Help and Support Center window: ❏... -
Page 8: Quick Solutions Checklist
Help Is Available Quick Solutions Checklist Is the Notebook Receiving Adequate Power? If the power indicator light is off and the notebook cannot be turned on, adequate power may not be available to the notebook. On some models the power indicator light is the AC adapter light. On other models the power indicator is the battery light. -
Page 9: Is The Notebook Overheated
Help Is Available Is the Notebook Overheated? It is normal for the notebook to feel warm to the touch while it is in use. But if the notebook feels extremely warm, it may be overheating because a vent is blocked. Overheating can cause the notebook to become unresponsive. -
Page 10: Is An External Device Not Working
Help Is Available Is an External Device Not Working? If an external device does not function as expected: ■ Turn on the device exactly as instructed in the device documentation. (Some optional devices, such as external monitors, printers, and devices connected to a parallel connector, must be turned on before the notebook is turned on.) ■... -
Page 11: Is Software Functioning Abnormally
Help Is Available Is Software Functioning Abnormally? If your software is not functioning normally: ■ Restart the notebook. ■ Run a virus scan. When you use the notebook for network or Internet access, you expose the notebook to computer viruses. Computer viruses can disable the operating system, your applications, or your utilities or cause them to function abnormally. - Page 12 ■ Back up your data files, then repair or reinstall the software. ❏ To repair or reinstall the operating system or a Compaq application or utility, use the restoration CDs included with the notebook. Instructions for using the CDs to repair or reinstall software are included with all notebook models.
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Page 13: Finding The Help You Need
In Windows XP, select Start > Help and Support. Help and Support Center is a comprehensive resource for contacting a Compaq support specialist, downloading software or software updates, and managing your notebook system. The system management features can help you learn to use, optimize, and customize, as well as troubleshoot, your notebook hardware, operating system, and other software. -
Page 14: Help From The World Wide Web
To access specific areas of the Compaq Web site directly, Compaq recommends that you use the links in the Help and Support Center utility. To access the utility: ■ In Windows 2000 Professional, select Start > Help. -
Page 15: Help By Telephone
Help Is Available Help by Telephone Preparing to Call Customer Support To provide the fastest possible resolution of your problem, have the following items available when you call: ■ The notebook. ■ Serial number and model description, which are provided on labels affixed to the notebook. -
Page 16: Help From A Service Provider
Obtain the telephone numbers from the Compaq Web site http://www.compaq.com. Help from a Service Provider To contact a Compaq service provider near you, refer to the Worldwide Telephone Numbers booklet included in English only with the notebook. For optimal service: ■... -
Page 17: Problems And Solutions
Problems and Solutions Before You Begin This chapter contains general solutions to problems that you may encounter with your notebook. Try the solutions one at a time. If a single problem has multiple solutions, try the solutions in the order in which they are presented. Because the listed problems and solutions are general: ■... -
Page 18: Audio Problems
Problems and Solutions Audio Problems Sound is not audible ■ Press the volume button to increase volume. ■ Double-click the speaker icon on the taskbar, then clear the Mute All check box. ■ Press the mute button. (Sound should be audible when the mute light is off.) ■... -
Page 19: Battery And Power Problems
Problems and Solutions Battery and Power Problems ✎ See also the power-related items on the “Quick Solutions Checklist” in the “Help Is Available” chapter. Notebook does not turn on ■ Connect the notebook to an electrical outlet using the AC adapter. Make sure all connections are secure and that the electrical outlet is providing adequate power. -
Page 20: Indicators Are Displaying A Low-Battery Condition
If your unsaved work is lost after restoring power, the notebook may have been unable to initiate Hibernation because Hibernation was disabled. Compaq strongly recommends that you run the notebook on battery power only while Hibernation is enabled. To enable Hibernation: ◆... -
Page 21: Battery Pack Does Not Charge
If you are using an AC adapter: ❏ Make sure the AC adapter is the AC adapter included with the notebook or a replacement adapter provided by Compaq. ❏ If the adapter is plugged into a power strip, unplug it from the power strip and plug it directly into an electrical outlet. -
Page 22: Battery Pack Charge Displays Seem Inaccurate
Problems and Solutions Battery pack charge displays seem inaccurate ■ If only the time remaining display seems inaccurate, no action may be necessary. The time remaining display indicates the approximate running time remaining on the battery pack if the battery pack continues to provide power at the current level. -
Page 23: Battery Pack Run Time Is Shorter Than Expected
Problems and Solutions Battery pack run time is shorter than expected Review the information in your model-specific documentation regarding: ■ Battery conservation settings and procedures. ■ Battery storage environments and procedures. ■ Notebook operating environment specifications. Standby cannot be initiated Review the information in your model-specific documentation regarding: ■... -
Page 24: Hibernation Cannot Be Initiated
Problems and Solutions Hibernation cannot be initiated ■ Make sure Hibernation is enabled. To enable Hibernation: ❏ In Windows 2000 Professional, select Start > Settings > Control Panel. Double-click Power Options, select the Hibernate tab, then select the Enable Hibernate Support check box. ❏... -
Page 25: Cd Or Dvd Problems
Problems and Solutions CD or DVD Problems On some notebooks, the CD or DVD drive is removable. On other notebooks, the CD or DVD drive should be removed only by an authorized service provider. Ä To prevent damage to your CD or DVD drive and to your notebook, do not remove a CD or DVD drive unless you are certain that the CD or DVD drive on your notebook is removable. -
Page 26: No Alert Sounds When A Cd Or Dvd Drive Is Inserted
Problems and Solutions No alert sounds when a CD or DVD drive is inserted If the notebook is off, in Standby, or in Hibernation, no action is necessary. The notebook audibly signals a successful drive insertion or removal only when the notebook is on. Notebook cannot start up from a CD or DVD ■... -
Page 27: Dvd Movie Does Not Fill The Screen
Problems and Solutions ■ Remove the CD or DVD, restart the notebook, then reinsert the CD or DVD. ■ If you created the CD or DVD, try using a different brand of CD or DVD. DVD movie does not fill the screen Some double-sided DVDs have a different format (standard or wide screen) on each side. -
Page 28: Standby Or Hibernation Affects Cd Or Dvd Play
Problems and Solutions Standby or Hibernation affects CD or DVD play Initiating Standby or Hibernation while playing a CD or DVD may stop the play or diminish the quality of the play. ■ Remove the CD or DVD from the drive before initiating Standby or Hibernation. -
Page 29: Digital Memory Card Or Memory Stick Problems
Problems and Solutions Digital Memory Card or Memory Stick problems This section discusses problems you may encounter while using an SD (Secure Digital) Card, MMC (multimedia card), CompactFlash card, Memory Stick, or other digital storage product. The slots which support these products vary by notebook model. -
Page 30: Notebook Does Not Recognize A Digital Memory Card Or Memory Stick
Problems and Solutions ■ Press the mute button on the notebook and verify that the mute light is off. (Sound should be audible when the mute light is off.) ■ Verify that no headset, external speakers, or headphones are connected to the notebook. These devices disable the internal speakers. -
Page 31: Display Problems
Problems and Solutions Display Problems Display is blank ■ Tap or move the pointing device (TouchPad, pointing stick, or optional external mouse). ■ Resume from Standby or exit Hibernation. ■ If the notebook is extremely warm or cold, allow it to reach room temperature. -
Page 32: Desktop Icons Are Too Large Or Too Small
Problems and Solutions Desktop icons are too large or too small Use the settings in your operating system to adjust icon size. Larger icons may be easier to read. Selecting a smaller icon size enables you to display more icons on the desktop. Characters are dim or difficult to read ■... -
Page 33: Firewire (Ieee 1394) Problems
Problems and Solutions FireWire (IEEE 1394) Problems The high-speed serial bus connector available on some notebooks may be identified in your model-specific documentation as the FireWire connector or as the 1394 connector. The information in this section applies to connectors with either name. FireWire device does not work ■... -
Page 34: Game Problems
Problems and Solutions Game Problems Game frequently stops responding or locks up ■ Reinstall the game, noting any settings and default selections that pertain to your model, then restart the game. ■ Verify that your model meets the hardware and software requirements of the game. -
Page 35: Hard Drive Problems
Problems and Solutions Hard Drive Problems ✎ The primary hard drive is a hard drive in a hard drive bay; an optional secondary hard drive is a hard drive in an additional bay. The additional bay may be a MultiBay in the notebook, a bay in a port replicator, or an external bay. -
Page 36: Secondary Hard Drive Is Not Recognized
Problems and Solutions Secondary hard drive is not recognized ■ Remove, then reinsert, a secondary hard drive exactly as instructed in your model-specific notebook documentation or in your port replicator or external bay documentation. Be certain the drive is firmly seated in the bay. ■... -
Page 37: Infrared Communication Problems
Problems and Solutions Infrared Communication Problems ✎ Infrared communication is managed by your operating system. To implement some of the solutions suggested in this section and to perform additional troubleshooting, you may need to refer to your operating system online Help or printed documentation. -
Page 38: Notebook Does Not Transmit Or Receive Data
Problems and Solutions Notebook does not transmit or receive data ■ Move the infrared ports closer together. They should be no more than 1 meter (3 feet) apart. ■ Position the infrared ports so they face each other as directly as possible. -
Page 39: Internet Problems
Problems and Solutions Internet Problems ✎ The information provided in the “Modem Problems,” “Network Problems,” “Wireless LAN (WLAN) Device Problems” sections may also be helpful. Notebook cannot connect to the Internet ■ Verify that your ISP service has not been interrupted. ■... -
Page 40: Keyboard And Pointing Device Problems
Problems and Solutions Keyboard and Pointing Device Problems ✎ Many pointing device actions are controlled by mouse settings in the operating system. To change the pointer or click speed, add or remove mouse trails, or adjust other pointing device settings, refer to your operating system online Help or printed documentation. -
Page 41: Keypad Does Not Work
Problems and Solutions Keypad does not work ■ Enable the notebook keypad as instructed in your model-specific documentation. Your documentation may list the keypad as the “embedded numeric keypad” or the “internal keypad.” ■ If an optional external keypad is connected to the system, use the external keypad. -
Page 42: Pointing Stick Does Not Work
Problems and Solutions Pointing stick does not work ■ If an optional external mouse is connected to the system, it may disable the pointing stick. Some models include a utility, often called the Setup utility, in which you can set the system to respond to both an external mouse and the pointing stick. -
Page 43: Ps/2 Scroll Mouse Does Not Work
Problems and Solutions PS/2 scroll mouse does not work ■ On some models the internal pointing device (pointing stick or TouchPad) must be disabled before the scroll feature on an optional external mouse can be supported. Some of these models include a utility, often called the Setup utility, in which you can set the system to disable the internal pointing device when an optional mouse is in use. -
Page 44: Memory Problems
Problems and Solutions Memory Problems This section discusses problems you may encounter with RAM (Random Access Memory). For information about solving problems you may encounter while using an SD (Secure Digital) Card, MMC (multimedia card), CompactFlash card, Smart Media Card, or other digital memory card, see the “Digital Memory Card or Memory Stick problems”... -
Page 45: Modem Problems
Problems and Solutions Modem Problems ✎ See also the “Internet Problems” section. No dial tone is audible ■ Verify that the modem cable is securely connected to the telephone wall jack and to the RJ-11 jack on the notebook or port replicator. ■... -
Page 46: Modem Dials Correctly But Does Not Connect
Problems and Solutions ■ Verify that you are dialing all necessary prefixes, such as outside line, long distance, or country codes. ■ Disable the call waiting feature before dialing. To obtain the disable call waiting code for your dialing area, contact your local telephone service provider. -
Page 47: Modem Does Not Connect At Highest Speed
Problems and Solutions Modem does not connect at highest speed ■ Ask your telephone service provider to check your telephone line for excessive static or noise. You may need to request a line filter. Meanwhile, connect the modem to another telephone line. Poor line conditions at the remote number can also slow transmission speed. -
Page 48: Fax Transmissions Do Not Work
Problems and Solutions ■ If the notebook has reached a low-battery condition: 1. Connect the notebook to external power. 2. Restart the communications software application. 3. Replace or recharge the battery pack before again using the modem while the notebook is running on battery power. ■... -
Page 49: Network Problems
Problems and Solutions Network Problems Notebook cannot connect to the network ✎ For information about the network status indicator(s) on your notebook, refer to your model-specific documentation. ■ Verify that the network cable is a Category 5 (CAT-5) twisted-pair cable. ■... -
Page 50: Some Network Resources Are Not Available
Problems and Solutions ■ Verify that an Ethernet LAN adapter is selected in the Network Properties window of your operating system. ■ If you are using a software or hardware firewall, make sure that it is properly configured. Some network resources are not available ■... -
Page 51: Pc Card Problems
Problems and Solutions PC Card problems PC Card alerts are not audible ■ Enable PC Card alerts in the power management section of your operating system software. ■ Press the volume button to increase volume. ■ Double-click the speaker icon on the taskbar, then clear the Mute All check box. -
Page 52: Notebook Does Not Recognize A Pc Card
Problems and Solutions Notebook does not recognize a PC Card ■ Remove, then reinsert, the PC Card. ■ Restart the notebook. ■ Verify that the PC Card is functioning correctly by trying the card in another notebook. ■ If you are using a zoomed video PC Card, refer to your model-specific documentation to determine whether your notebook supports zoomed video. -
Page 53: Television Problems
Problems and Solutions Television problems S-Video jack has 7 pins The S-Video jack on some notebooks is a 7-pin jack. In some regions, standard S-Video cables have 4-pin connectors. A 4-pin S-Video cable can be used in a 7-pin S-Video jack. For information about whether to use an S-Video to S-Video cable or another type of cable, such as S-Video to Scart, refer to your television documentation. -
Page 54: Temperature Problems
Problems and Solutions Temperature Problems ✎ Use the notebook only within the temperature ranges provided in the specifications section of your model-specific documentation. Notebook feels abnormally hot ■ Allow the notebook to cool down, then resume your work. Whenever you use the notebook, make sure that all vents are clear of obstructions. -
Page 55: Usb Problems
Problems and Solutions USB Problems USB device does not work ■ If the device requires external power, be sure that it is plugged securely into an electrical outlet as well as into a USB connector on the notebook. ■ Verify that the device is functioning properly by connecting it to a USB connector on another system. -
Page 56: Wireless Lan (Wlan) Device Problems
Problems and Solutions Wireless LAN (WLAN) Device Problems ✎ See also the “Internet Problems” section. Notebook cannot connect to wireless network ■ Verify that the wireless device is turned on. On most models, a light turns on or changes color when the device is turned on. For more information about turning a wireless LAN device on and off and about using the wireless LAN device indicator on your notebook, refer to your model-specific documentation. -
Page 57: Notebook Cannot Access Network Resources
Problems and Solutions ❏ People or objects moving into the range of the antenna and access point. ❏ The number of users connecting at one time in a single area to a single access point. ❏ The concentration of access points within an area. ❏... -
Page 58: Notebook Cannot Connect To Internet When Wep Is Enabled On The Access Point
Problems and Solutions 4. Select the network name in the Preferred Networks window, then select Properties. 5. Select the Authentication tab. 6. Make sure the check box for authentication is cleared. 7. Select Apply, then select OK. Notebook cannot connect to Internet when WEP is enabled on the access point The Windows XP Service Pack 1 changes the numbering of the WEP (Wireless Encryption Protocol) key index from the numbering assigned to... -
Page 59: Throughput And Connection Range Vary
Problems and Solutions Throughput and connection range vary If there are large variations in throughput and range even when equipment is stationary, the cause may be nearby sources of radio frequency interference. WLAN radios operate in unlicensed frequency bands where many other sorts of radio devices may also operate. - Page 60 Index 1394 connector 2–17 applications accessing Help 1–7 See also software AC adapter audio connecting 1–2 headphones, headset 2–2 light 1–2 problems and solutions 2–2 replacing 2–5 speakers, external 2–2 when to use 1–6 2–11 speakers, internal 2–2 adapter digital media (CompactFlash cards, Memory Sticks, battery pack MMCs, etc.) 2–13...
- Page 61 2–2 DVD region 2–12 power, resetting notebook with CompactFlash card 2–6 2–13 1–3 Compaq Web site 1–8 power, resuming from connector Hibernation 1–2 FireWire (IEEE 1394) 2–17 power, vs. power switch 2–1 parallel 1–4 Quick Launch 2–23 serial bus 2–17...
- Page 62 Index digital vs. analog telephone lines external device(s) 2–29 accessing help 1–7 display affecting internal speakers 2–2 affected by Hibernation, basic troubleshooting 1–4 Standby 2–15 2–37 camcorder 2–15 2–37 problems and solutions 2–15 headphones, headset 2–2 2–22 switching image 2–15 2–37 keypad 2–25 documentation, model-specific...
- Page 63 Index headphones, headset Internet affecting infrared transmission Easy Access buttons 2–23 2–22 problems and solutions 2–23 affecting internal speakers 2–2 Quick Launch buttons 2–23 heat, excessive See also modem; network; basic troubleshooting 1–3 wireless LAN device indications 2–3 IrDA compliance 2–21 problems and solutions 2–38 IRQ, PC Card 2–36 Help and Support Center 1–7...
- Page 64 Index displaying image on 2–15 problems and solutions 2–15 media screen resolution 2–16 CDs and DVDs 2–9 mouse, external digital 2–13 affecting pointing stick 2–26 memory PS/2 2–27 module 2–28 USB 2–27 2–39 problems and solutions 2–28 MS-DOS mode 2–2 2–18 memory card multimedia card (MMC) 2–13...
- Page 65 Index Power Scheme 2–11 phone numbers, customer support 1–10 registration number 1–9 pointing device reinstalling 1–6 pointer movement 2–25 retail version 2–9 pointing stick 2–26 version number 1–9 problems and solutions 2–24 viruses 1–5 setting preferences 2–24 Windows workgroup 2–34 TouchPad 2–26 Windows XP Service Pack 1 2–41...
- Page 66 Index restoring from Hibernation slot with 1–2 CompactFlash card 2–13 vs. power button 2–1 memory 2–28 primary hard drive 2–19 Memory Stick 2–13 PS/2 scroll mouse 2–27 MMC (multimedia card) 2–13 pulse dialing mode 2–29 PC Card 2–35 SD Card 2–13 Smart Media Card 2–13 Quick Launch buttons 2–23 software...
- Page 67 Index resuming from 1–2 system initiated 2–3 uplink port 2–33 startup procedures 1–2 2–3 device drivers 2–39 sequence (boot order) 2–20 legacy support 2–27 2–39 stop byte 2–21 problems and solutions 2–39 sunlight, affecting infrared utilities transmission 2–22 accessing help 1–7 support, customer 1–9 See also software S-Video 2–37...