Printing Problems - HP Jetdirect 4200 Manual

Troubleshooting
1 I can't locate the printer
from the client.
2 How do I know the printer
driver I installed on the
appliance was installed on
the client? Or how can I tell
whether the updated driver I
installed on the appliance
was successfully installed?

Printing Problems

Num. Condition
1 I can't print from a client to
the intended printer,
although I have done so
previously.
http://albatross.rose.hp.com/~lindsay/pdfs/english/trouble.htm (4 of 7) [6/22/2001 11:26:00 AM]
The client is on a different subnet than the appliance. Verify
that WINS is configured correctly in "Network Settings".
The Network Neighborhood browser has not yet updated.
Try accessing the appliance by selecting Start from the task
bar, and select Find and Computer.
An updated driver will be copied to the client if the driver
has the same name and a newer version or date. You can
verify this by printing a test page from the client. The test
page will list all the files associated with the driver along
with version information.
Possible Cause/Solution
The selected printer may be paused.
printer.
Wait a moment and then resend the print job, which
should then be printed successfully.
Go to the Printers Management Page and see if any
print queues have an inordinate number of jobs waiting
to be printed. If the jobs do not seem to be printing,
delete a few and try sending a new job.
If NT Domain Security is enabled, the security settings
may have changed. Verify that the user has authority
to print. This can be done from the web management
interface by selecting Printers->Printer Property
Page-> Security. By default, the group "Everyone" has
permission to print. If "Everyone" does not have
permission to print, add it.
The appliance may be unable to communicate with a
domain controller in order to verify the clients ID and
password. Check the "Domain Membership Status"
field on the "Microsoft Networking Settings" page to
verify that the appliance can communicate with the
domain controller.
Unpause the