HP Jetdirect 4200 Manual page 76

Troubleshooting
1 I can't find the appliance in
Network Neighborhood.
2 I can't print a test page from
the appliance to a printer.
Web Interface Problems
Num. Condition
1 I get browser errors when
trying to access the
appliance.
Client Setup Problems
Num. Condition
http://albatross.rose.hp.com/~lindsay/pdfs/english/trouble.htm (3 of 7) [6/22/2001 11:26:00 AM]
Make sure the appliance is configured with an IP address, a
subnet mask, and a default gateway.
See if the appliance can be pinged using its IP address. If
so, then the problem is with Microsoft Networking. A delay
of up to an hour may be required after first installing (or
changing the appliance's name) before it appears in
Network Neighborhood. If the PC is on the same network
segment as the appliance, use the "Find Computer" tool
located on the Start Menu. If there is a WINS server on the
network, both the PC and the appliance should be
configured with its address. A WINS server is critical for
any environment with more then one network segment.
If the appliance cannot be pinged, the problem is with the
TCP/IP connectivity. The source of this problem could be
that the appliance's TCP/IP configuration is wrong, the PC's
TCP/IP configuration is wrong, or a piece of network
equipment between the PC and appliance.
Incorrect printer IP address or DNS name. Verify or
correct the IP address.
Duplicate appliance IP address. Verify or correct the
IP address.
Printer is offline or not present on the network.
Verify network connectivity by pinging the printer
and then place the printer online.
Possible Cause/Solution
A browser that is not supported or has known limitations may
be in the problem. Check the
the browser is supported.
Possible Cause/Solution
supported web browsers to see if