Error And Maintenance Messages - Brother DCP-385C User Manual

Error and Maintenance messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error and maintenance messages are
shown below.
You can correct most errors and routine maintenance by yourself. If you need more help, the
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error Message
B&W Print Only
Cannot Detect
Cannot Print
72
Cause
One or more of the colour ink
cartridges is empty.
While this message appears on
the LCD, each operation works in
the following way:
Printing
If you click Greyscale in the
Advanced tab of the printer
driver you can use the
machine as a monochrome
printer for approximately four
weeks depending on the
number of pages you print.
Copying
If the paper type is set to
Plain Paper or
Inkjet Paper you can
make copies in monochrome.
If the paper type is set to
Other Glossy or Brother
BP71, the machine will stop
all print operations. If you
unplug the machine, or take
out the empty ink cartridge,
you cannot use the machine
until you change to a new ink
cartridge.
You installed a new ink cartridge
too quickly and the machine did
not detect it.
If you are using non Brother
Original ink the machine may not
detect the ink cartridge.
One or more of the ink cartridges
are empty. The machine will stop
all print operations.
Action
Replace the empty ink cartridges. (See
Replacing the ink cartridges on page 77.)
Take out the new ink cartridge and
re-install it slowly.
Replace the cartridge with a Brother
Original ink cartridge. If the error message
remains, contact your Brother dealer.
Replace the empty ink cartridges. (See
Replacing the ink cartridges on page 77.)
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