Brother DCP-385C User Manual page 76

Printing (continued)
Difficulty
Poor print quality
White horizontal lines appear in text
or graphics.
The machine prints blank pages.
Characters and lines are stacked.
Printed text or images are skewed.
Smudged stain at the top centre of
the printed page.
Smudged stain at the right or left
corner of the printed page.
Printing appears dirty or ink seems
to run.
Stains appear on the reverse side
or at the bottom of the page.
The machine prints dense lines on
the page.
68
Suggestions
Use only Genuine Brother Consumables as ink from other manufactures can
cause print quality problems.
Check the print quality. (See Checking the print quality on page 82.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine's menu matches the type of paper you are using.
®
(See Printing for Windows
User's Guide on the CD-ROM and Paper Type on page 21.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed.
(Brother Original cartridge stay usable for up to two years if kept in their
original packaging.)
The ink cartridge was in your machine over six months.
The ink cartridge may not have been stored correctly before use.
Try using the recommended types of paper. (See Acceptable paper and other print
media on page 16.)
The recommended environment for your machine is between 20° C to 33° C.
Clean the print head. (See Cleaning the print head on page 82.)
Make sure you are using Brother Original Innobella™ ink.
Try using the correct types of paper. (See Acceptable paper and other print media
on page 16.)
If you want to print on Photo L or 10 × 15 cm paper, make sure you use the photo
paper tray. (See Loading photo paper on page 13.)
Clean the print head. (See Cleaning the print head on page 82.)
Check the printing alignment. (See Checking the print alignment on page 83.)
Make sure the paper is loaded correctly in the paper tray and the paper side
guides are adjusted correctly. (See Loading paper and other print media
on page 9.)
Make sure the Jam Clear Cover is closed correctly.
Make sure the paper is not too thick or curled. (See Acceptable paper and other
print media on page 16.)
Make sure the paper is not curled when you print on the back side of the paper
with the Print Odd Pages and Print Even Pages settings.
Make sure you are using the recommended types of paper. (See Acceptable paper
and other print media on page 16.) Don't handle the paper until the ink is dry.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the Basic tab of
the printer driver.
Make sure you are using Brother Original Innobella™ ink.
Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer
platen on page 81.)
Make sure you are using the paper support flap. (See Loading paper and other
print media on page 9.)
Check Reverse Order in the Basic tab of the printer driver.
or Printing and Faxing for Macintosh
®
in the Software