MOTU V4HD User Manual page 106

My reference monitor(s) connected to the V4HD
does not output any video.
Make sure the Final Cut Pro MOTU RT Enabler is
properly installed in Library\Application
Support\Final Cut Pro System Support\Plugins.
I'm not seeing any SD output. Why?
SD output is disabled when the HD frame rate is set
to 24, 30, or 60 (as opposed to 23.976, 29.97, or
59.94). Check the HD frame rate.
I can't get any video input or output at all. Why?
The V4HD's video features can be temporarily
disabled. Perhaps they are currently turned off. See
"Enable Video" on page 50.
My HDMI output looks unusually blurry and
distorted.
When outputting HD content, go to the Output tab
in MOTU Video Setup and click the HD button for
the HDMI Output Source option.
My HDMI output does not output any video.
Make sure the HDMI/DVI menu in the signal path
diagram is set to HDMI, not DVI.
How can I enable time code when the V4HD is in
Audio & Video mode?
Time code becomes active when the Timecode
Destination option (page 50) gets set to anything
other than None. Choose HD-SDI or SD-SDI to
output the desired time code format from LTC out
of the V4HD.
I hear clicks and pops on audio from an external
SDI device.
Make sure your Video Source is set to SD- or
HD-SDI for V4HD to establish sync.
CUSTOMER SERVICE
We are happy to provide customer service to our
registered users. If you haven't already done so,
please take a moment to register on line at
motu.com/register, or fill out and mail the
106
registration card included with your V4HD. Doing
so entitles you to technical support and notices
about new products and software updates.
TECHNICAL SUPPORT
If you are unable, with your dealer's help, to solve
problems you encounter with the V4HD system,
you may contact our technical support department
in one of the following ways:
Tech support hotline: (617) 576-3066 (Monday
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through Friday, 9 am to 6 pm EST)
Tech support 24-hour fax line: (617) 354-3068
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Online support: www.motu.com/support
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Please provide the following information to help us
solve your problem as quickly as possible:
The serial number of the V4HD system. This is
■
printed on a sticker placed on the bottom of the
V4HD rack unit. You must be able to supply this
number to receive technical support.
A brief explanation of the problem, including the
■
exact sequence of actions which cause it, and the
contents of any error messages which appear on the
screen.
The pages in the manual which refer to the parts
■
of the V4HD with which you are having trouble.
Mac OS X version information.
■
We're not able to solve every problem immediately,
but a quick call to us may yield a suggestion for a
problem which you might otherwise spend hours
trying to track down.
If you have features or ideas you would like to see
implemented, we'd like to hear from you. Please
write to the V4HD Development Team, MOTU
Inc., 1280 Massachusetts Avenue, Cambridge, MA
02138.
A P P E N D I X A : T R O U B L E S H O O T I N G