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Call Record File Format
Record
SEGSTART
Fields
.
SEGSTOP
.
TALKTIME
.
NETINTIME
.
ORIGHOLDTIME
.
DISPIVECTOR
.
DISPSPLIT
.
FIRSTIVECTOR
.
SPLIT1
.
SPLIT2
.
SPLIT3
.
TKGRP
.
EQ_LOCID
.
ORIG_LOCID
.
ANS_LOCID
.
OBS_LOCID
.
ASSIST
.
AUDIO
.
CONFERENCE
.
DA_QUEUED
.
HOLDABN
.
MALICIOUS
.
OBSERVINGCALL
.
TRANSFERRED
.
AGT_RELEASED
.
ACD
.
DISPOSITION
Call Report
Field
Entry
07:38:13
04/16/94
07:42:35
04/16/94
03:19
98
55
37
5
37
4
5
0
32
33
23
23
42
N
N
N
N
N
N
N
N
Y
1
Ans
CentreVu® CMS R3V8 External Call History Interface
10110110 10111110 01010111 00100101
10110110 10111110 01011010 11101011
11000111 00000000 00000000 00000000
01100010 00000000 00000000 00000000
00110111 00000000 00000000 00000000
00100101 00000000
00000101 00000000
00100101 00000000
00000100 00000000
00000101 00000000
00000000 00000000
00100000 00000000
00100001 00000000
00010111 00000000
00010111 00000000
00101010 00000000
0
0
0
0
0
0
0
0
1
00000001
00000010
Call Record Entry
17
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Table of Contents
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