Lucent Technologies CentreVu Release 3 Version 8 External Call History Interface User Manual page 13

Call Record File Format
Field
(CMS Database
Equivalent)
CONFERENCE
DA_QUEUED
HOLDABN
MALICIOUS
OBSERVINGCALL
TRANSFERRED
AGT_RELEASED
ACD
Type Length
bit 1 bit
bit 1 bit
bit 1 bit
bit 1 bit
bit 1 bit
bit 1 bit
bit 1 bit
integer 1 byte
CentreVu® CMS R3V8 External Call History Interface
This field indicates whether or not the answering agent
initiated a conference on this segment. Valid values for
CONFERENCE are 0=NO, 1=YES.
Available on the ECS, Generic 2.2 and Generic 3
switches.
This field indicates whether or not the call was queued as
a direct agent call Valid values for DA_QUEUED are
0=NO, 1=YES. Applies to the ECS and Generic 3 switches
only.
This field indicates whether or not this call abandoned
from hold in this call segment. Valid values for HOLDABN
are 0=NO, 1=YES.
With the ECS, Generic 2.2, and Generic 3 switches, this
applies to all calls the agent put on hold.
This field indicates whether or not a malicious call trace
was activated for this call segment. Valid values for
MALICIOUS are 0=NO, 1=YES.
Applies to the ECS, Generic 2, and Generic 3 (except
Generic 3i Version 1) switches.
This field indicates whether this call represents an agent
observing or bridging on to an existing call. Valid values
for OBSERVINGCALL are 0=NO, 1=YES.
This field indicates whether or not an answering agent
initiated a transfer for this call segment. Valid values are
0=NO, 1=YES.
For the ECS, Generic 2.2, and Generic 3 switches,
TRANSFERRED includes all calls that are transferred.
The agent released or dropped the split/skill or direct
agent ACD call. This is always true for ACD calls the agent
transferred or conferenced. (0=NO, 1=YES). Available on
Generic 3 and newer switches.
The ACD number for which data was collected.
Description
7