Lucent Technologies CentreVu Release 3 Version 8 External Call History Interface User Manual page 12

Call Record File Format
Field
(CMS Database
Equivalent)
SPLIT2
SPLIT3
TKGRP
EQ_LOCID
ORIG_LOCID
ANS_LOCID
OBS_LOCID
ASSIST
AUDIO
Type Length
integer 2 bytes
integer 2 bytes
integer 2 bytes
integer 2 bytes
integer 2 bytes
integer 2 bytes
integer 2 bytes
bit 1 bit
bit 1 bit
CentreVu® CMS R3V8 External Call History Interface
The second split/skill the call was also queued to in the
first VDN with which it was associated in the call segment.
Applies to Generic 2.2 with Expert Agent Selection (EAS),
the ECS, and Generic 3 switches with vectoring only.
The third split/skill the call was also queued to in the first
VDN with which it was associated in the call segment.
Applies to Generic 2.2 with EAS, the ECS, and Generic 3
switches with vectoring only.
The trunk group number for which data was collected (or
for which an exception occurred). This will be null if the
trunk group carrying the call is not measured.
The location ID of the trunk. This ID number is not
assigned directly to a trunk, but rather the DEFINITY port
network. Therefore, each trunk on the network will have
the same location ID number. Valid values are ID numbers
from 0 - 44.
The location ID of the calling agent. This ID number is not
assigned to an agent, but rather to the agent terminal and
is associated with the DEFINITY port network ID. An agent
may only be associated with a location ID upon login to the
ACD. Valid values are ID numbers from 0 - 44.
The location ID of the answering agent. This ID number is
not assigned to an agent, but rather to the agent terminal
and is associated with the DEFINITY port network ID. An
agent may only be associated with a location ID upon
login to the ACD. Valid values are ID numbers from 0 - 44.
The location ID of the observing agent. This ID number is
not assigned to an agent, but rather to the agent terminal
and is associated with the DEFINITY port network ID. An
agent may only be associated with a location ID upon
login to the ACD. Valid values are ID numbers from 0 - 44.
This field indicates whether or not the answering agent in
this segment requested supervisor assistance on this call.
Valid values for ASSIST are 0=NO, 1=YES.
This field indicates whether or not an agent in this
segment reported an audio difficulty problem. Values for
AUDIO are 0=NO, 1=YES.
Description
6