Defining Integration Patterns; Selecting A Pbx File - Amanda @Work.Place Version 3.xx Installer's Manual

Chapter 5:

Defining Integration Patterns

Selecting a PBX File

The 1001.PBX file installed on your Amanda system by this installation program is good
for 2-digit and 3-digit extensions. The Amanda Company provides some additional PBX
files. If you need the information contained in one of them, you can copy it as 1001.PBX.
(Amanda uses only 1001.PBX for integration purposes.)
PBX File Contains Integration Information For:
1002.PBX 2-digit extensions only
1012.PBX 2-digit extensions and tenant service
1003.PBX 3-digit extensions only
1013.PBX 3-digit extensions and tenant service
1004.PBX 4-digit extensions only
1014.PBX 4-digit extensions and tenant service
1007.PBX 7-digit extensions only
1017.PBX 7-digit extensions and tenant service
For a tenant service (in which different lines are answered by different companies,
departments or even IVR applications), you must do the following:
• Copy the appropriate PBX file (1012.PBX, 1013.PBX, 1014.PBX, or 1017.PBX)
as C:\AMANDA\PBX.DB\1001.PBX.
• Make sure that the Norstar KSU's line name ends with three digits. For example,
Line001 or Line888.
• Create a mailbox with the same number as that in the name of the line.
Do one of the following:
- Use that mailbox as the Company Greeting mailbox for that line. For example, if
the line is Line888, then mailbox 888 can be the Company Greeting mailbox for
the company or department that will answer that line.