Calling Or Picking Up Calls; Viewing The Call History - Altigen AltiAgent Manual

For altiware acc release 5.2 and altiware acm release 5.2

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• Voice Mail—the extension is in voice mail

• Auto Attendant—the extension is connected to an auto attendant

• Holding—the extension is on hold

• Hold Pending—the extension is awaiting hold

Calling or Picking Up Calls

If a monitored extension is Idle, you can click its Status field to ring the

extension.

If a monitored extension is Ringing, you can click its Status field to pick

up the call.

Note: If a call is coming in to a workgroup to which you are not currently

logged in, you cannot pick up the call.

Click the History tab to view an informational history of handled calls.

Note: Click on the column headings on the History tab to sort the data.

The list on the History tab displays the following fields:

AltiAgent Manual

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Altiagent 5.2