Table of Contents
Advertisement
1.
While connected to a call, click the Transfer button.
2.
Specify the extension or phone number to transfer the call to, then click
Dial. To specify the number, either enter the number on the dial pad or
click the appropriate number on the Speed Dial or Monitor tab.
3.
While AltiAgent dials the new number, you're asked to confirm your
decision by clicking the OK button in a confirmation dialog box.
You can click OK before the party answers to do a blind transfer, or
you can wait for the person to answer and then confirm or cancel the
transfer.
At any time before or after the person you're transferring to answers
the phone, you can cancel the transfer by clicking the Cancel button
or by closing the dialog box.
If the transfer is canceled, AltiAgent reconnects the call to your exten-
sion. The call is also reconnected if the third party doesn't answer.
How to display User data on the IP phone
When a call is being transferred using AltiAgent, the person transferring
the call can type a brief note in AltiAgent, which will then be displayed on
the LCD of the person receiving the call, as well as on that person's
AltiAgent screen. To do this, after answering a call and before transferring
it, do the following:
1.
In AltiAgent, click the User Memo button in the lower right of the
AltiAgent screen. The Memo dialog box opens.
2.
In the Memo field, enter DISP= and follow that with your text (for
example, DISP=new customer) in the Memo field. DISP (for
"display") is case-sensitive and supports only inbound trunk calls.
26 AltiAgent Manual
Advertisement
Table of Contents
