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Call States
The Status column appears in many of the AltiConsole panels. The call
states and their dot indicators [in brackets] can be one of the following.
Generally stated, red means the line is being used; green means idle.
•
AA (Auto Attendant) [a solid red dot]—a call being transferred to the
auto attendant.
•
Busy [a solid red dot]—the called party is busy.
•
Conferencing [a solid red dot]—call participating in a conference call.
•
Connected [a solid red dot]—a call that is connected to a call or
extension.
•
Offhook [a solid red dot]—the user's extension is off-hook.
•
Disconnect [a solid red dot]—a call is disconnected.
•
DND [a solid black dot]—Do Not Disturb, an extension that is not
available to receive calls.
•
Error [a solid red dot]—there is an error, usually with regard to the
dialed number. You must hang up to clear this status.
•
Hold [a solid red dot]—a call placed on hold by pressing the Hold
button.
•
Hold Pending [a red circle]—a call placed on "temporary" hold by
pressing the flash key from the phoneset.
•
Idle [a solid green dot]—an extension with no current activity and
available to make or receive calls.
•
In Use [a solid red dot]
— an extension that is busy or in an intermediate state (e.g. during a
transfer).
— an extension connected to a trunk that is not ready to serve.
•
Park [a solid red dot]—a call that is parked, being parked or is in a
Multiple Call Waiting queue.
•
Proceeding [a solid red dot]—an extension setting up (dialing) a call.
•
Ringing [a solid red dot]—an incoming call that is not yet answered.
•
Voice Answer [a solid red dot]—a call transferred to or in an
extension's voice mailbox.
AltiConsole 4.5 Manual
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