License Error - Lexmark Apps Administrator's Manual

Troubleshooting
M
AKE SURE THE PRINTER IS CONNECTED TO THE NETWORK
Make sure all appropriate network cables are securely connected and the network settings of the printer are correctly
configured. Except during downtime, verify that all network connections are working so that the application can
retrieve files from the source folder. For information on networking the printer, see the printer User's Guide or
Networking Guide.
Cannot print or view forms and reports
Try one or more of the following:
M
AKE SURE THE FILE TYPE IS SUPPORTED BY THE PRINTER
To print forms and reports directly from the printer, make sure the file type is supported by the printer. Supported
file types are .jpg, .gif, .png, and .pdf files, as well as the PostScript and PCL files in the \Direct Print folder. This folder
in the printer hard disk captures print jobs if the printer is configured to listen on Port 9444. All the files inside this
folder can be printed directly from the printer using the application, but they cannot be viewed from the Web.
M
AKE SURE THE FILE TYPE IS SUPPORTED BY YOUR
To view forms and reports from the Embedded Web Server, make sure the file type is supported by your browser.
Different Web browsers support different file types. Supported file types include .jpg, .gif, .bmp., .txt., and .pdf. For
more information, see the documentation for your browser.
Files stored in the \Direct Print folder cannot be viewed from the Web browser, but can be printed using the
application.
S
AVE THE FILE TO YOUR COMPUTER
If the file type is not supported by the printer and your Web browser, then download the file to your computer. Open
and print the file using applications designed to work with it.

License error

Try one or more of the following:
M
AKE SURE THE APPLICATION IS LICENSED
Applications require a license to run.
For more information on purchasing a license, contact your Lexmark representative.
M
AKE SURE THE LICENSE IS UP
Make sure the license for the application has not yet expired. Check the license expiry date using the Embedded Web
Server or MarkVision Professional.
W
‑ ‑
TO DATE
EB BROWSER
11