Lexmark C920 Service Manual page 48

5056-XXX
4 Restore factory defaults from the configuration menu.
WARNING: When factory defaults are restored, all
menu items are returned to factory default values
except:
• Display Language
• All settings in the Parallel Menu, Serial Menu,
Network Menu, and USB Menu.
• All downloaded resources (fonts, macros, and
symbol sets) in printer memory are deleted.
Resources residing in flash memory are
unaffected.
Does the 900 error display?
Intermittent 900 Service RIP Error codes
Capturing the following information aids in determining the nature of the intermittent error.
1.
Crash codes – With the 900 Service RIP Error displayed, press Menu and
complete secondary codes by scrolling with Menu. The code may be a very long string of characters and
numbers, but it is needed to analyze the problem.
2.
Print history – Printed the printer history by entering Diagnostics Mode and selecting Print History in the
Development menu.
3.
Code level – Obtain the code level for the RIP, network, and engine. All of these can be found on the Print
Menus page from the Utilities menu.
4.
Type of connection being used to print – Record the type of connection. For example, direct USB or
parallel, or network peer to peer, Ethernet, token ring, and so on.
5.
Software application – Does one particular application or print job sent to the printer produce this error?
6.
Driver – Driver or driver level loaded. With this information in hand, contact your next level of support.
900 Error Sub Codes
Sub Code
.00
.01
.02
.03
2-6
Service Manual
Error Code Meaning
00 default (no match)
The 900 error occurred while an unknown process was running.
01 init
The 900 error occurred while the init process was running.
02 mpsapp
The 900 error occurred while the mpsapp process was running.
03 NVRAM Server
The 900 error occurred while the NVRAM Server process was running.
Record the Problem solved
secondary error
codes. With the
900 Service RIP
Error displayed,
press Menu then
press . The
first screen of
debug
information
appears.
Press
to view any
additional debug
information when
the original
message
appears. Record
the complete list.
Press Menu to
scroll. The code
may be a very
long string of
characters and
numbers, but is
needed for
analysis.
Contact your next
level of support.
together. Record the