Lexmark C920 User Manual
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Lexmark C920 User Manual

Lexmark C920 User Manual

Lexmark international user's guide printer c920
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Lexmark C920

User's Guide
www.lexmark.com
March 2005
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
© 2005 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550

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  • Page 1: Lexmark C920

    Lexmark C920 User’s Guide www.lexmark.com March 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2005 Lexmark International, Inc. All rights reserved. 740 West New Circle Road...

  • Page 2: Safety Information

    • This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.

  • Page 3: Table Of Contents

    Contents Chapter 1: Learning about the printer ...6 Understanding the printer operator panel ... 8 Chapter 2: Installing drivers for local printing ...11 Windows ... 11 Macintosh ... 14 UNIX/Linux ... 15 Chapter 3: Installing drivers for network printing ...17 Printing a network setup page ...
  • Page 4 Identifying media sources and specifications ... 78 Tray linking ... 82 Using the duplex function (two-sided printing) ... 82 Avoiding jams ... 84 Chapter 7: Maintaining the printer ...85 Determining the status of supplies ... 86 Conserving supplies ... 86 Ordering supplies ... 87 Cleaning the LEDs ...
  • Page 5 Quick start mode ... 136 Black only mode ... 137 Chapter 10: Troubleshooting ...138 Calling for service ... 138 Checking an unresponsive printer ... 138 Printing multiple-language PDFs ... 138 Solving printing problems ... 139 Solving option problems ... 141 Solving paper feed problems ...

  • Page 6: Chapter 1: Learning About The Printer

    Configured models The following illustrations show a standard network and fully configured printer. If you attach print media handling options to the printer, it may look more like the fully configured model. Items denoted with an asterisk (*) are options.

  • Page 7: Supplies Menu

    A number of menus are available to make it easy for you to change printer settings. The diagram shows the menu index on the operator panel and the menus and items available under each menu. For more information about menus and menu items, see the Menus and Messages book on your publications CD.

  • Page 8: Understanding The Printer Operator Panel

    Understanding the printer operator panel The operator panel on your printer is a 4-line backlit gray scale display that can show both graphics and text. The Back, Menu, and Stop buttons are located to the left of the display, the navigation buttons are located below the display, and the numeric pad is located to the right of the display.
  • Page 9 Press the Menu button to open the menu index. Menu Note: The printer must be in the Ready state to access the menu index. A message indicating the menus are unavailable will appear if the printer is not ready. Press the Stop button to stop the mechanical operation of the printer. After pressing Stop, Stop the message Stopping is displayed.

  • Page 10: Cancel A Job

    It will also display the current status, and the Supplies (Warnings) status. If multiple warnings are present, each warning will be separated by a comma. The other three lines of the display are the body of the screen. This is where you view printer status, supplies messages, show-me screens, and make selections.

  • Page 11: Chapter 2: Installing Drivers For Local Printing

    Installing drivers for local printing A local printer is a printer attached to the computer using a USB or parallel cable. The local printer is intended to be used by the computer to which it is attached. If attaching a local printer, install the printer driver on the computer before setting up the printer.

  • Page 12: Using Windows 95 And Windows 98 (First Edition)

    With serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing, it is the preferred option when there is a great deal of distance between the printer and computer, or when a parallel interface is not available.

  • Page 13: Installing A Printer Driver

    Installing a printer driver A printer driver must be installed on the computer that is connected to the printer. Note: Windows 95 and Windows 98 (first edition) users should follow the installation directions in Using Windows 95 and Windows 98 (first edition).

  • Page 14: Macintosh

    Macintosh Mac OS 9.x or later is required for USB printing. To print locally to a USB-attached printer, create a desktop printer icon (Mac OS 9) or create a queue in Print Center / Printer Setup Utility (Mac OS X).
  • Page 15 Open Finder, click Applications, and click Utilities. Double-click Print Center or Printer Setup Utility. Note: A PPD for the printer is also available in a downloadable software package on the Lexmark Web site at www.lexmark.com. Do one of the following: •...

  • Page 16: Unix/Linux

    Local printing is supported on many UNIX and Linux platforms, such as Sun Solaris and Red Hat. The Sun Solaris and Linux packages are available on the drivers CD and on the Lexmark Web site at www.lexmark.com. The UNIX/Linux User’s Guide in each package gives detailed instructions for installing and using Lexmark printers in UNIX and Linux environments.

  • Page 17: Chapter 3: Installing Drivers For Network Printing

    Go to Verifying the IP settings, and begin with step 2. If the network is not using DHCP, then manually assign an IP address to the printer. One of the easiest ways is to use the operator panel: Press on the operator panel.

  • Page 18: Verifying The Ip Settings

    Windows Server 2003 For basic printer functionality, install a system printer driver and use a system network printer port, such as an LPR or a Standard TCP/IP port. The system printer driver and port allow for a consistent user interface for use with all the printers on the network.
  • Page 19 Select Lexmark Enhanced TCP/IP Port, and enter the information to create the port. Enter a port name. This can be any name to associate with the printer, such as Color1-lab4. After the port is created, this name appears in the list of available ports.
  • Page 20 Connect the USB cable, and turn on the printer. The Plug and Play screen appears, and a printer object is created in the Printers folder of the computer. The printer is shared in step 2: “Share the printer on the network.”...

  • Page 21: Using The Point And Print Method

    If the printer name or URL is unknown, leave the text box blank, and click Next. Select the network printer from the Shared printers list. If the printer is not listed, enter the path of the printer in the text box.

  • Page 22: Configuring Drag'n'print

    To print to a network printer, each Macintosh user must install a custom PostScript Printer Description (PPD) file, and either create a desktop printer on the computer (Mac OS 9.x) or create a print queue in Print Center (Mac OS X).

  • Page 23: Using Ip Printing

    If the PPD file displayed in the Summary window is correct for the printer, then printer setup is complete. • If the PPD file displayed in the Summary window is not correct for the printer, delete the printer from the printer list in Print Center or Printer Setup Utility, and repeat Step 1: Install a custom PPD file.

  • Page 24: Step 2: Create A Desktop Printer

    Step 1: Install a custom PPD file. UNIX/Linux The printer supports many UNIX and Linux platforms, such as Sun Solaris and Red Hat. Visit the Lexmark Web site at www.lexmark.com for a complete list of supported UNIX and Linux platforms.

  • Page 25: Chapter 4: Installing And Removing Options

    Installing and removing options CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and unplug the power cord before continuing. If you have any other devices connected to the printer, turn them off as well and unplug any cables going to the printer.

  • Page 26: Removing The System Board Access Cover

    Rear cover This printer has a Kensington Security Slot, which can work with a Kensington lock to secure the system board access cover. This may need to be unlocked before the system board access cover can be removed.
  • Page 27 Screws Loosen the eight screws on the system board access cover. Do not remove the screws completely. Warning: The system board access cover must be replaced before operating the printer. Slide the cover up and away from the printer. Screws...
  • Page 28 Use the illustration to locate the connector for the card you want to install or remove. Flash memory or firmware card connectors Optional hard disk Option card Removing the system board access cover Memory connectors Parallel connector Ethernet connector USB connector Option card cover...

  • Page 29: Installing A Memory Card

    Make sure each latch fits over the notch on the end of the card. Installing a flash memory or firmware card Note: Flash memory and firmware cards designed for other Lexmark printers may not work with your printer. Remove the system board access cover (see Removing the system board access cover).

  • Page 30: Installing A Hard Disk

    Be careful not to damage the connectors. Installing a hard disk Warning: Hard disks are easily damaged by static electricity and physical shock (such as dropping). Touch something metal, such as the printer frame, before you touch the hard disk. Locking clips Installing a hard disk...
  • Page 31 If an option card has been installed, you may have to remove the option card before installing the hard disk. Remove the system board access cover (see Removing the system board access cover). Align and press the ribbon cable connector into the connector on the system board. Flip the hard disk over, and then press the three posts on the mounting plate into the holes on the system board.

  • Page 32: Installing An Option Card

    Installing an option card Your printer has one expansion card slot that supports a number of option cards. The following table describes their function. Card MarkNet N8000 series internal print server Serial/Parallel 1284-C Interface Card Coax/Twinax Adapter Card for SCS 802.11g Wireless Print Adapter...
  • Page 33 Align the connector on the option card with the connector on the system board. The cable connectors on the side of the option card must fit through the connector slot. Push the option card firmly into the option card connector. Secure the card to the system board with the screws.

  • Page 34: Reinstalling The System Board Access Cover

    Reinstalling the system board access cover After you finish installing cards on the printer system board, reinstall the system board access cover. Align the holes on the access cover with the screws on the printer. Hole Place the cover against the printer and slide it down.
  • Page 35 Installing height adjustment spacers If the pins on the high capacity feeder do not align with the holes in the docking frame, adjust the height of the feeder. You can either remove the factory installed spacer or add two spacers between each caster and the bottom of the high capacity feeder.

  • Page 36: Aligning The Optional Finisher

    Note: If installing or removing height adjustment spacers does not bring the high capacity feeder to the right height, you may need to raise or lower to height of the feet on your printer cabinet or printer base. Aligning the optional finisher Note: Failure to properly align the finisher may cause paper jams.

  • Page 37: Aligning The Finisher With The Printer

    The space between the printer and finisher must be the same at the top and bottom of the finisher. The alignment marks on top of the finisher must align with the edges of the cover on the side of the printer.

  • Page 38: Lowering Or Raising The Finisher

    Installing and removing options Lowering or raising the finisher Follow these instructions if the holes on the finisher are above or below the pins on the docking plate. Hole in finisher Determine if the pins are above or below the holes in the finisher. Aligning the optional finisher...
  • Page 39 To raise the finisher, rotate the adjustment knobs clockwise. To lower the finisher, rotate the adjustment knobs counterclockwise. Roll the finisher toward the printer until the finisher locks to the docking plate pins. You hear a click when the finisher locks into position.

  • Page 40: Aligning The Sides Of The Finisher

    Installing and removing options Aligning the sides of the finisher Follow these instructions if the distance between the finisher and printer is not the same at the top and bottom. Loosen the guide rail thumbscrews. Aligning the optional finisher...
  • Page 41 If you previously lowered or raised the guide rail plate, the thumbscrews will already be loose. Rotate the rear adjustment knobs to equally align the top and bottom of the finisher with the printer. To move the top of the finisher closer to the printer, rotate the adjustment knobs clockwise.

  • Page 42: Aligning The Top Of The Finisher

    Follow these instructions if the alignment marks on top of the finisher are not aligned with the edges of the cover on the side of the printer. Note: Any time you move the printer or finisher, recheck printer and finisher top alignment. Loosen the guide rail thumbscrews.

  • Page 43: Adjusting The Finisher Wheels

    Roll the finisher toward the printer until the finisher locks to the docking pins. You hear a click when the finisher locks into position. Adjusting the finisher wheels Adjust the wheels on the end of the finisher so the stand will remain aligned when moved.

  • Page 44: Removing The Duplex Unit

    Removing the duplex unit Turn the printer off. Open the duplex unit door. Loosen the thumbscrews securing the duplex unit. Removing the duplex unit...
  • Page 45 Slide the duplex unit out. Close the duplex unit door. Removing the duplex unit...

  • Page 46: Removing The High Capacity Feeder

    Unplug the high capacity feeder power cord from the electrical outlet. Disconnect the interface cable from the side of the high capacity feeder. Roll the high capacity feeder away from the printer. Remove the high capacity feeder from the guide rail.
  • Page 47 Raise the guide rail and pull it away from the docking frame. Remove the wrench from the holder in the high capacity feeder. Removing the high capacity feeder...
  • Page 48 Remove the four screws securing the docking frame. Insert the two side covers into the screw holes on the optional drawer until they snap into place. Removing the high capacity feeder...

  • Page 49: Removing An Optional Drawer

    (GFI) circuit. Disconnect the USB or Ethernet cable from the printer. If you have any other devices connected to the printer, turn them off and unplug any cables going to the printer. CAUTION: This printer weighs 77–107 kg (170–235 Ib) and requires four people to lift. Anytime you move or lift the printer, make sure you have enough people to help.
  • Page 50 Installing and removing options Lift the optional drawer. Removing an optional drawer...

  • Page 51: Chapter 5: Printing

    If you are not familiar with a feature in the printer driver window, open the online Help for more information. To support all the printer features, use the Lexmark custom printer drivers supplied with your printer. Updated drivers, as well as a complete description of the driver packages and Lexmark driver support, are available from the Lexmark Web site.You can also use the system drivers built into your operating system.

  • Page 52: Printing From A Usb Flash Memory Device

    A USB Direct interface is located on the operator panel so you can insert a USB flash memory device and print PDF documents. Printing a document from a USB flash memory device is similar to printing a held job. For information regarding tested and approved USB flash memory devices, see our Lexmark Web site at www.lexmark.com.

  • Page 53: Canceling A Print Job

    The document prints. If you leave the drive in the printer after leaving the initial USB menu screen, you can still print PDFs on the drive as held jobs. See “Printing confidential and held jobs”. Canceling a print job There are several methods for canceling a print job.

  • Page 54: Canceling A Job From A Macintosh Computer

    In the printer window, select the print job you want to cancel. Press Delete. Printing the menu settings page You can print a menu settings page to review the default printer settings and to verify printer options are installed correctly. Make sure the printer is on and Ready. Press on the operator panel.

  • Page 55: Printing A Font Sample List

    Printing a network setup page If the printer is attached to a network, print a network setup page on the printer to verify the network connection. This page also provides important information that helps in configuring for network printing. Make sure the printer is on.

  • Page 56: Printing Confidential And Held Jobs

    Printing confidential and held jobs The term held job refers to any type of print job that can be initiated by the user at the printer. This includes a confidential job, a verify print job, a reserve print job, a repeat print job, a bookmark, a profile, or a file on a USB flash memory device.

  • Page 57: At The Printer

    Reserve Print If you send a Reserve Print job, the printer does not print the job immediately. It stores the job in memory so you can print the job later. The job is held in memory until you delete it from the “Held Jobs” menu. Reserve Print jobs may be deleted if the printer requires extra memory to process additional held jobs.

  • Page 58: Repeat Print

    Repeat Print If you send a Repeat Print job, the printer prints all requested copies of the job and stores the job in memory so you can print additional copies later. You can print additional copies as long as the job remains stored in memory.

  • Page 59: Printing Folio And Statement Sizes

    Make sure the printer is off. Press and hold the Release both buttons when Performing Self Test appears on the display. The printer performs its power-on sequence, and then Config Menu appears on the first line of the display. Press until Size Sensing appears.

  • Page 60: Loading Standard Trays And Optional Trays

    Loading standard trays and optional trays Your printer has a 550-sheet standard tray. You may have also purchased one or more 550-sheet optional trays. The steps for loading a standard or optional tray are the same. Note: The steps for loading an optional high capacity feeder are different than the steps for loading a 550- sheet tray.

  • Page 61: Loading The Multipurpose Feeder

    Adjust the knob to show the size of the print media currently loaded. Note: This setting serves as a visual reminder only; it has no effect on the operation of the printer. Insert the tray into the printer. Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, postcards, note cards, and envelopes.
  • Page 62 12 x 18 To load print media: Note: Do not add or remove print media when the printer is printing from the multipurpose feeder or when the operator panel indicator light is blinking. Doing so may cause a jam. Open the multipurpose feeder, and then extend the recessed tray to accommodate the paper you want to use.
  • Page 63 Push down the bottom plate until it locks into place. Note: Do not place objects on the multipurpose feeder. Also, avoid pressing down on it or applying excessive force to it. Flex the sheets or envelopes back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface.
  • Page 64 Press Press until you see Press Press until the appears next to the media type you loaded. Press The printer returns to the Ready state. Paper Menu. Paper Size/Type. MP Feeder Size/Type. MP Feeder Size/Type. Loading the multipurpose feeder...

  • Page 65: Loading The High Capacity Feeder

    Closing the multipurpose feeder Remove print media from the multipurpose feeder. Push the extension tray in. Push down on the multipurpose feeder near the printer entry rollers to secure it for closing. Close the multipurpose feeder cover. Loading the high capacity feeder The optional high capacity feeder provides an additional input of 3,000 sheets of paper.
  • Page 66 Loosen the left and right paper guide thumbscrews. Slide the guides left or right to the correct position for the paper size you are loading (A4 or Letter). Tighten the left and right paper guide thumbscrews. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper.
  • Page 67 Place the paper against the paper guides with the print side up. Note: Do not exceed the maximum stack height. Overfilling the tray may cause paper jams. Press the paper tray button. The paper tray lowers so you can load another 500 sheets of paper. Note: If there is only a partial stack of paper in the tray, the paper low sensor will not allow the tray to go down.

  • Page 68: Linking Trays

    The printer automatically links the trays; when one tray is empty, print media feeds from the next linked tray. For example, if you have the same size and type of print media loaded in tray 2 and tray 4, the printer selects print media from tray 2 until it becomes empty, and then the printer automatically feeds print media from the next linked tray—tray 4.

  • Page 69: Tips For Successful Printing

    To disable tray linking, set the Paper Type to a unique value in each one of the trays. If all the trays do not have the same type of print media when they are linked, you could mistakenly print a job on the wrong paper type. Tips for successful printing Storing print media Properly storing the media helps ensure trouble-free printing.

  • Page 70: Chapter 6: Media Specifications

    Selecting the appropriate media for the printer helps avoid printing problems. The following sections contain guidelines for choosing the correct media for the printer. For detailed information about media characteristics, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications.

  • Page 71: Media Specifications

    Condition paper while it is still in the original wrapper. To condition it, store it in the same environment as the printer for 24 to 48 hours before printing to let the paper stabilize in the new conditions. Extend the time several days if the storage or transportation environment is very different from the printer environment.

  • Page 72: Unacceptable Paper

    Preprinted papers with chemicals that may contaminate the printer • Preprinted papers that can be affected by the temperature in the printer fuser • Preprinted papers that require a registration (the precise print location on the page) greater than ±0.09 in., such as optical character recognition (OCR) forms In some cases, registration can be adjusted with the software application to successfully print on these forms.

  • Page 73: Selecting Preprinted Forms And Letterhead

    Store paper in its original wrapper until you load it into the printer. Selecting preprinted forms and letterhead Use the following guidelines when selecting preprinted forms and letterhead paper for the printer: • Use grain long papers for best results for 60 to 90 g/m •...

  • Page 74: Selecting Transparencies

    230°C (446°F). Use only transparencies that are able to withstand these temperatures without melting, discoloring, offsetting, or releasing hazardous emissions. For detailed information, see the Card Stock & Label Guide, which is available on the Lexmark Web site at www.lexmark.com/publications.
  • Page 75 • Set the Paper Source in the Paper Menu based on the source in use, set the Paper Type to Envelope, and select the correct envelope size from the operator panel, the printer driver, or from MarkVision Professional. • For best performance, use envelopes made from 90 g/m weight for the 250-sheet standard tray or 105 g/m is 25% or less.
  • Page 76 Labels The printer can print on many labels designed for use with laser printers. These labels are supplied in letter size, A4 size, and legal size sheets. Label adhesives, face sheet (printable stock), and topcoats must be able to withstand temperatures of 230°C (446°F) and pressure of 25 pounds per square inch (psi).

  • Page 77: Card Stock

    When printing on card stock: • Set the Paper Type menu item in the Paper Menu to Card Stock from the operator panel, from the printer driver, or from MarkVision Professional. Set the Paper Weight to CardStock Weight, and select the CardStock Weight as Normal or Heavy for the value.

  • Page 78: Identifying Media Sources And Specifications

    Identifying media sources and specifications The following tables provide information on standard and optional sources, including the media sizes available from the Paper Size menu, and supported weights. Note: If a media size not listed needs to be used, select the next larger size. For information on card stock and labels, see the Card Stock &...
  • Page 79 Media sizes and support (continued) Legend — supported — unsupported Media size Dimensions Universal 69.85 x 127 mm to 297 x 1219.2 mm (2.75 x 3.5 in. to 11.69 x 48 in.)*** Banner 297 x 914 mm (11.69 x 36 in.) Banner 297 x 1219.2 mm (11.69 x 48 in.)
  • Page 80 (16 to 47 lb bond) paper, grain long fibers are recommended. For papers heavier than 176 g/ (47 lb bond), grain short is recommended. Pressure sensitive area must enter the printer first. 100% cotton content maximum weight is 90.2g/m 105 g/m (28 lb bond) envelopes are limited to 25% cotton content.
  • Page 81 (16 to 47 lb bond) paper, grain long fibers are recommended. For papers heavier than 176 g/ (47 lb bond), grain short is recommended. Pressure sensitive area must enter the printer first. 100% cotton content maximum weight is 90.2g/m 105 g/m (28 lb bond) envelopes are limited to 25% cotton content.

  • Page 82: Tray Linking

    The printer automatically links the trays; when one tray is empty, media feeds from the next linked tray. For example, if the same size and type of media is loaded in tray 1 and tray 2, the printer selects media from tray 1 until it becomes empty, and then the printer automatically feeds media from the next linked tray—tray 2.

  • Page 83: Duplex Printing On Letterhead

    Using Duplex Bind When Duplex Bind printing is selected in the printer driver or Duplex Bind in the Finishing Menu, either long edge or short edge binding must be selected, which are the values for this setting. The purpose of Duplex Bind is to define the way duplexed pages are bound, and how the printing on the back of the sheet (even-numbered pages) is oriented in relation to the printing on the front (odd-numbered pages).

  • Page 84: Avoiding Jams

    Use appropriate print media (paper, transparencies, labels, and card stock) to help ensure trouble-free printing. See Identifying media sources and specifications for more information. Note: Try a limited sample of any print media you are considering using with the printer before purchasing large quantities.

  • Page 85: Chapter 7: Maintaining The Printer

    Refer printing problems and maintenance tasks to this key operator. In the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer.

  • Page 86: Determining The Status Of Supplies

    The printer operator panel alerts you once a supply item or maintenance is required. You can also view the status of supplies in your printer on the operator panel unless the printer is printing or in a busy state. The header or gray area at the top of the display will indicate the printer is Ready and lets you know if any trays are low.

  • Page 87: Ordering Supplies

    To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer.

  • Page 88: Cleaning The Leds

    Finisher For information on finisher maintenance and ordering finisher supplies, see the Finisher Setup and Users Guide that came with your finisher. Cleaning the LEDs If you are experiencing print quality problems such as voids, light streaks, or light print, you may need to clean the LEDs inside the top cover.
  • Page 89 Push up on the right top cover locking button and at the lift points shown below. Lift the top cover until it stops. Cleaning the LEDs...
  • Page 90 Remove and re-insert each photodeveloper. Warning: Exposing the photodevelopers to light for prolonged periods of time can damage it. Do not expose the photodevelopers to light for more than ten minutes. Fingerprints can affect the performance of the photodevelopers. Avoid touching the photodevelopers anywhere except the handles. Open the waste toner arm.
  • Page 91 Close the waste toner arm. Repeat steps a through c for each photodeveloper. Removing and re-inserting the photodevelopers sufficiently cleans the LEDs in most cases. If the problem persists, continue with step 3. Cleaning the LEDs...
  • Page 92 Remove all photodevelopers and toner cartridges. Warning: Exposing the photodevelopers to light for prolonged periods of time can damage it. Do not expose the photodevelopers to light for more than ten minutes. Fingerprints can affect the performance of the photodevelopers. Avoid touching the photodevelopers anywhere except the handles. Warning: The toner inside the toner cartridges can soil clothing.

  • Page 93: Closing The Top Cover

    Reinstall all toner cartridges. CAUTION: Before closing the top cover, make sure everyone is away from the printer and the area under the cover is free of hands, clothing, and other items. Close the top cover and the front door.
  • Page 94 Rotate the top cover locking lever to the right. Note: If you cannot rotate the locking lever, the cover is not fully closed. Open the top cover and press down firmly until the top cover clicks into place. Close the front door. CAUTION: An optional drawer weighs 18.5 kg (40.8 Ib.).

  • Page 95: Chapter 8: Clearing Jams

    To resolve the paper jam messages, you must clear the entire paper path and then press resume printing. The printer prints a new copy of the page that jammed if Jam Recovery is set to On or Auto; however, the Auto setting does not guarantee the page will print.

  • Page 96: Identifying Jam Areas

    Identifying jam areas The following illustration shows the path that print media travels through the printer. The path varies depending on the input sources you are using. 200 Paper Jam Check Area I 200 Paper Jam Check Area G 200 Paper Jam...

  • Page 97: Understanding Jam Messages

    Check Area F Note: If there is a paper jam when you turn the printer on, the second line of the 200 Paper Jam message is blank. To resolve the message, you must clear all paper from the paper path.
  • Page 98 Check Area A This message indicates a paper jam in the transfer belt area. To clear area A: Complete the steps to open the top cover. Note: If you need instructions on how to open the top cover, see Open the top cover. Warning: Never touch the photodeveloper drum on the underside of the toner cartridge.
  • Page 99 Check the fuser area and top cover for additional jams.

  • Page 100: Clearing Jams

    Clearing jams Check Area B This message indicates a paper jam in the fuser or output roller area. To clear area B: Complete the steps to open the top cover. Note: If you need instructions on how to open the top cover, see Open the top cover. Photodeveloper Warning: Never touch the photodeveloper drum on the underside of the toner cartridge.
  • Page 101 The fuser may be hot. Let it cool before touching it. Pull the paper toward the inside of the printer until it is free of the fuser, then remove the jam by rolling up the paper from inside the printer until the entire banner sheet is free.
  • Page 102 Grasp the fuser handles, then press the fuser release buttons with your thumbs. CAUTION: The fuser may be hot. Let it cool before touching it. Lift the fuser up and out of the printer. Set it on a clean, flat surface. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
  • Page 103 Open the standard tray, and remove the green fuser screwdriver. Loosen the 2 red screws. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
  • Page 104 Grasp the green tab, and open the fuser access door. Remove the jam. Replace the fuser. Replace the fuser screwdriver, and close the tray. Check the top cover for additional jams. If there is no jam in the top cover, close the top cover and front door. If a jam is present, continue with step 12. Remove the jam from the top cover.
  • Page 105 Jams that cause a Check Area C message require opening the duplex jam access door. If you are printing on small paper, the following steps may not clear the jam. See Removing small size paper from the duplex unit. Open the duplex jam access door on the right side of the printer. Remove the jam.
  • Page 106 Check Area D This message indicates a paper jam in the duplex unit area. To clear area D: Open the duplex jam access door on the right side of the printer. Gently pull out the duplex unit. Turn the paper forwarding dial counterclockwise.
  • Page 107 Open the duplex unit covers. Remove the jam. Close the duplex unit covers. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
  • Page 108 Push the duplex unit until it stops. Close the access door. Press If the paper jam message continues, check and clear all paper from the paper path. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
  • Page 109 When printing on both sides of A5 or other small size paper, you may need to partially remove the duplex unit to clear the jam. Turn off the printer. Open the duplex unit door. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
  • Page 110 Loosen the two screws shown. Pull out the duplex unit far enough to see the duplex unit inlet. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
  • Page 111 Remove jam from the duplex unit inlet. Slide the duplex unit in. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
  • Page 112 Align the thumbscrews on the duplex unit with the holes in the printer. Tighten the thumbscrews to secure the duplex unit. Close the duplex unit door. Press 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
  • Page 113 This message indicates a jam in the top, middle, or bottom optional drawer paper path area. Note: If you have a high capacity feeder, pull the feeder away from the printer. Open the jam access door on the top optional drawer.
  • Page 114 Check Area F Pull the high capacity feeder away from the printer. Open the jam access door on the top optional drawer. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
  • Page 115 Remove any jams. Close the jam access door. Slide the high capacity feeder until the feeder locks to the docking frame. When the feeder is in the correct position, you hear a click. Press If the paper jam message continues, check and clear all paper from the paper path. 200 Paper Jam <x>...
  • Page 116 This message indicates a paper jam inside the finisher. You need to check both the upper access area and accumulator area. To clear area H: Push the latch in and hold it. Roll the finisher away from the printer. Release the latch. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
  • Page 117 Remove any jams from the finisher entry guide. Upper access area Lift the finisher entry guide handle. Lift the hole punch box, rotate the bottom outward and then remove it. Release the handle. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Entry guide Handle...
  • Page 118 Lift the jam access cover. Remove any jams from the finisher. Rotate the knob to move the paper into the access cover area. Release the jam access cover. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Jam access cover Knob...
  • Page 119 Lift the finisher entry guide handle. Place the top of the box in the finisher, and then rotate the bottom of the box into the finisher. Release the handle. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
  • Page 120 Accumulator area Open the stapler door. Remove any jams from the accumulator. Rotate the accumulator knob counterclockwise to move the paper down. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Accumulator knob...
  • Page 121 Close the stapler door. Roll the finisher toward the printer until the finisher locks to the docking pins. You hear a click when the finisher locks into position. Press 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
  • Page 122 Open the finisher top cover and remove any jams. Close the top cover. Push the latch in and hold it. Roll the finisher away from the printer. Release the latch. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)
  • Page 123 Open the stapler door. Remove any jams from the accumulator. Rotate the accumulator knob counterclockwise to move the paper down. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Accumulator knob...
  • Page 124 You hear a click when the finisher locks into position. Press You must clear any printer paper jams before the printer will resume printing. For instructions on clearing printer paper jams, see your printer’s Quick Reference or publications CD. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF)

  • Page 125: 250 Paper Jam Check Mp Feeder

    Do not touch, drop, or place anything on the transfer belt. Touching the surface of the transfer belt or placing items on it may cause damage. If banner paper is jammed inside the printer, remove the jam by rolling up the paper from inside the printer until the entire banner sheet is free.

  • Page 126: 24 Paper Jam Check Tray

    24<x> Paper Jam Check Tray <x> Jams in five areas result in a 24<x> Paper Jam message, where x represents the tray number where the jam has occurred. Paper jam messages 241–244 indicate a jam has occurred in one of the paper trays. A 249 Paper Jam Check Tray <x>...
  • Page 127 Close the tray. Press If the paper jam message continues, check and clear all paper from the paper path. 24<x> Paper Jam Check Tray <x>...
  • Page 128 A 249 Paper Jam Check Tray <x> message indicates a jam has occurred in the high capacity feeder. Note: If you have an optional printer cabinet, the high capacity feeder will be identified as tray 3. Open the top cover.
  • Page 129 Close the top cover. Press 24<x> Paper Jam Check Tray <x>...

  • Page 130: Chapter 9: Administrative Support

    This saves this setting as the new user default and the printer returns to Ready. Disabling operator panel menus Since many people could be using the printer, an administrator may choose to lock the operator panel menus to keep others from changing menu settings from the operator panel.

  • Page 131: Enabling Operator Panel Menus

    Restoring factory default settings When you first enter the printer menus from the operator panel, you may notice an asterisk (*) to the left of a value in the menus. This asterisk indicates the factory default setting. These settings are the original printer settings. (Factory defaults may vary for different regions.)

  • Page 132: Adjusting Power Saver

    The settings available range from 2–240 minutes. Press Submitting Selection appears. Note: You can also adjust the Power Saver setting by issuing a Printer Job Language (PJL) command. For more information, see the Technical Reference available on our Lexmark Web site at www.lexmark.com.

  • Page 133: Setting Security Using The Embedded Web Server (Ews)

    Web server network communications between the PC and the printer. To connect to the SSL port: Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the format: https: //ip_address/.

  • Page 134: Using Secure Mode

    IP Security protocol provides authentication and encryption of communications at the network layer allowing all application and network communications over the IP protocol to be secure. IPSec can be set up between the printer and up to five hosts, using both IPv4 and IPv6. To configure IPSec through the Embedded Web Server: Open your Web browser.

  • Page 135: Locking The Operator Panel Menus

    You can manage the credentials by using the Embedded Web Server of the printer. To use certificates as part of the credentials: Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the format: http://ip_address/.

  • Page 136: Printing Lockout

    Quick start mode allows the printer to begin printing before the engine has warmed to normal operating temperature. With quick start, when the printer is in standby mode and receives a print job, pages print slowly at first, and then more quickly once the printer warms up.

  • Page 137: Black Only Mode

    Black only mode In black only mode, all colors print in grayscale. The printer prints fastest when in black only mode. Black only mode is off by default. Be sure to select black only mode both in the driver and through the printer operator panel.

  • Page 138: Chapter 10: Troubleshooting

    When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. See the label on the inside top front cover of the printer for this information.

  • Page 139: Solving Printing Problems

    Verify that you have properly configured the printer for network printing. See the drivers CD or to our Lexmark Web site for information. Make sure you are using a recommended interface cable. Make sure the connection is secure.
  • Page 140 Solution If you are using a parallel interface, make sure you are using an IEEE 1284-compliant parallel cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job.

  • Page 141: Solving Option Problems

    If an option does not operate correctly after it is installed or if it quits working: • Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer, and check the connection between the option and printer.

  • Page 142: Solving High Capacity Feeder Problems

    • The power cord is plugged into an outlet. • The outlet has power. Check to see if your printer is out of paper or has a jam. Remove the paper in the printer paper path, and check the stack to ensure the paper has been loaded properly.
  • Page 143 Solution Use recommended paper and other specialty media. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifications. See Avoiding jams for information that can help prevent jams from occurring.

  • Page 144: Solving Print Quality Problems

    Solving print quality problems To help isolate print quality problems, print the Print Quality Test Pages. Turn the printer off. Press . Hold them while you turn the printer on, and until the Performing Self Test message appears. Config Menu.appears. Press...
  • Page 145 • Avoid textured paper with rough finishes. • You are using paper that • Make sure the printer’s paper type and does not meet the printer paper weight settings match the type of specifications. paper you are using.
  • Page 146 • Make sure the paper you load in the • A toner cartridge is trays is not damp. defective or has been • Make sure the printer’s paper type and installed in more than one paper weight settings match the type of printer.
  • Page 147 • The transfer belt is worn or defective. A downloaded font is not If you are using downloaded fonts, verify supported. the fonts are supported by the printer, the host computer, and the software application. Toner is low. • Make sure the Paper Type setting is correct for the paper or specialty media you are using.

  • Page 148: Color Quality Information

    Selections available in the Quality Menu provide the user with multiple options that can adjust color characteristics of the printer. Values marked by an asterisk (*) are the factory default settings. Values selected in the printer PostScript or PCL emulation drivers for Windows will override printer settings.
  • Page 149 CMYK combinations to use in their software applications to create the desired printed color output. Note: The printer Embedded Web Server interface, which is only available on network models, offers users more flexibility. It lets users access the printing of Detailed Color Samples.
  • Page 150 Note: Enhance Fine Lines is not a menu item. This setting is only available on the PCL emulation driver or PostScript driver or on the printer Embedded Web Server. Values RGB Image sRGB Display*: Applies a color conversion table to produce output that approximates the colors displayed on a computer monitor.

  • Page 151: Solving Color Quality Problems

    However, because of technology differences that exist between printers and monitors, there are many colors that can be generated on a computer screen that cannot be physically reproduced on a color laser printer. Color match can also be affected by monitor variations and lighting conditions. Read the response to the question How can I match a particular color (such as a color in a corporate logo)? for recommendations on how the printer Color Samples pages may be useful in solving certain color-matching problems.

  • Page 152: What Is Manual Color Correction

    While instances can occur in which the printer cannot exactly reproduce the desired color, users should be able to identify adequate color matches for the majority of cases.

  • Page 153: What Are Detailed Color Samples And How Do I Access Them

    Reset are shown on the options screen. If the user selects a color conversion table and presses the Print button, the printer prints the default color samples pages. If the user selects a color conversion table and presses the Detailed button, a new interface becomes available. The interface lets the user enter individual R, G, and B values of the specific color of interest.

  • Page 154: Troubleshooting

    Troubleshooting Cyan, Magenta, and Yellow. The increment value defined by the user for Detailed Color Samples applies to Cyan, Magenta, Yellow, and Black. Solving color quality problems...

  • Page 155: Notices

    These licenses do not provide you any rights to the Lexmark copyrighted software in this printer. Since the third-party licensed software the Lexmark modifications are based on is supplied explicitly without warranty, use of the Lexmark modified version is similarly provided without warranty.

  • Page 156: Electronic Emission Notices

    Federal Communications Commission (FCC) compliance information statement The Lexmark C920, Machine Type 5056, has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following...

  • Page 157: The United Kingdom Telecommunications Act 1984

    Companies participating in this program introduce products that power down when they are not being used. This feature will cut the energy used by up to 50 percent. Lexmark is proud to be a participant in this program. As an ENERGY STAR Partner, Lexmark International, Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
  • Page 158 Käesolevaga kinnitab Lexmark International Inc. seadme Short Range Device vastavust direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist Estonian tulenevatele teistele asjakohastele sätetele. Ar šo Lexmark International Inc. deklare, ka Short Range Device atbilst Direktivas 1999/5/EK butiskajam prasibam un citiem ar to saistitajiem Latvian noteikumiem.
  • Page 159 This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as "Remarketer." Limited warranty Lexmark warrants that this product: •...
  • Page 160 CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark.

  • Page 161: Index

    Index Numerics 550 sheet drawer 6 adjust paper tray 60 adjusting Power Saver 132 authorized supplies dealers 85 automatic size sensing 68, 82 automatic tray linking 68, 82 binding, duplex 83 card stock loading 60 card stock, guidelines 77 characteristics, media 70 letterhead 73 confidential jobs 56 entering a PIN 56...
  • Page 162 73 preprinted forms 73 recommended types 70 storing 69 unacceptable 72 paper tray adjustment 60 entering at the printer 57 entering from the driver 56 for confidential jobs 56 Power Saver, adjusting 132 preprinted forms 73 print cartridge ordering 87...
  • Page 163 job prints 139 from wrong tray 139 on wrong paper or specialty media 139 large jobs do not collate 140 operator panel 139 blank 139 displays black diamonds 139 paper feed blank pages in output bin 143 frequent jams 142 jammed page does not reprint 143 Paper Jam message remains after clearing jam 143...

This manual is also suitable for:

920dn - c color led printer920dtn - c color led printer13n1000 - c 920 color led printer

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