Page 1: Lexmark C920
Lexmark C920 User’s Guide www.lexmark.com March 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2005 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550 Downloaded From ManualsPrinter.com Manuals...
Page 2 • This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
Page 3: Table Of Contents
Contents Chapter 1: Learning about the printer ............6 Understanding the printer operator panel ................ 8 Chapter 2: Installing drivers for local printing .........11 Windows ........................11 Macintosh ........................14 UNIX/Linux ........................15 Chapter 3: Installing drivers for network printing ........17 Printing a network setup page ..................
Page 4 Contents Chapter 5: Printing ..................51 Sending a job to print ..................... 51 Printing from a USB flash memory device ..............52 Canceling a print job ...................... 53 Printing the menu settings page ..................54 Printing a network setup page ..................54 Printing a font sample list ....................
Page 5 Contents Understanding jam messages ..................97 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) ......97 250 Paper Jam Check MP Feeder ................125 24<x> Paper Jam Check Tray <x> ................126 Chapter 9: Administrative support ............130 Adjusting operator panel brightness and contrast ............
Page 6: Chapter 1: Learning About The Printer
Learning about the printer CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power cord or telephone, during a lightning storm. Configured models The following illustrations show a standard network and fully configured printer. If you attach print media handling options to the printer, it may look more like the fully configured model.
Page 7: Learning About The Printer
Learning about the printer A number of menus are available to make it easy for you to change printer settings. The diagram shows the menu index on the operator panel and the menus and items available under each menu. For more information about menus and menu items, see the Menus and Messages book on your publications CD.
Page 8: Understanding The Printer Operator Panel
Learning about the printer Understanding the printer operator panel The operator panel on your printer is a 4-line backlit gray scale display that can show both graphics and text. The Back, Menu, and Stop buttons are located to the left of the display, the navigation buttons are located below the display, and the numeric pad is located to the right of the display.
Page 9 Learning about the printer The use of the buttons and the layout of the display panel are described in the following table. Button Function Press the Back button to return to the last screen you viewed. Back Note: Changes made on a screen will not be applied if you press the Back button. Press the Menu button to open the menu index.
Page 10: Cancel A Job
Learning about the printer Button Function The numeric pad consists of numbers, a pound '#' sign, and a backspace button. The 5 Numeric pad button has a raised bump for non-visual orientation. The numbers are used to enter numeric values for items like quantities or PINs. The backspace is used to delete the number to the left of the cursor.
Page 11: Chapter 2: Installing Drivers For Local Printing
Use the drivers CD that shipped with the printer to install the custom printer driver and obtain enhanced printer features and functionality. Drivers are also available in downloadable software packages on the Lexmark Web site at www.lexmark.com. Using Windows Server 2003, Windows 2000, Windows XP, Windows 98 SE, Windows Me, or Windows NT Note: Install the printer software before connecting the USB cable.
Page 12: Windows Nt
Installing drivers for local printing Click Install Printer and Software. Note: Some Windows operating systems require that the user has administrative access to install printer drivers on the computer. Click Agree to accept the license agreement. Select Suggested, and click Next. The Suggested option is the default installation for local and network-attached setup.
Page 13: Installing A Printer Driver
Installing drivers for local printing Before printing, establishing communication between the printer and computer is required. To do this: Set serial parameters in the printer. Install a printer driver on the attached computer. Match the serial settings in the COM port. Setting parameters in the printer Press on the operator panel.
Page 14: Macintosh
Installing drivers for local printing Click Agree to accept the Printer Software License Agreement. Select Custom, and click Next. Select Components, and click Next. Select Local, and click Next. Select the printer from the list, and click Add Printer. Expand the printer item listed below Selected Components. Click PORT: <LPT1>, and select the communications port (COM1 or COM2) needed for use.
Page 15 Open Finder, click Applications, and click Utilities. Double-click Print Center or Printer Setup Utility. Note: A PPD for the printer is also available in a downloadable software package on the Lexmark Web site at www.lexmark.com. Do one of the following: •...
Page 16: Unix/Linux
Local printing is supported on many UNIX and Linux platforms, such as Sun Solaris and Red Hat. The Sun Solaris and Linux packages are available on the drivers CD and on the Lexmark Web site at www.lexmark.com. The UNIX/Linux User’s Guide in each package gives detailed instructions for installing and using Lexmark printers in UNIX and Linux environments.
Page 17: Chapter 3: Installing Drivers For Network Printing
Installing drivers for network printing Printing a network setup page If the printer is attached to a network, print a network setup page on the printer to verify the network connection. This page also provides important information that helps in configuring for network printing. Make sure the printer is on.
Page 18: Verifying The Ip Settings
• Lexmark custom printer driver System drivers are built into Windows operating systems. Custom drivers are available on the drivers CD. Updated system and custom drivers are available on the Lexmark Web site at www.lexmark.com. Supported network printer ports •...
Page 19: Installing Drivers For Network Printing
If the printer port is not listed: Click Add Port. Select Lexmark Enhanced TCP/IP Port, and enter the information to create the port. Enter a port name. This can be any name to associate with the printer, such as Color1-lab4. After the port is created, this name appears in the list of available ports.
Page 20 Installing drivers for network printing Shared printing using Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003 Note: Install the printer software before connnecting the USB cable. After connecting the printer to a Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003 computer (which will act as a server), follow these steps to configure the network printer for shared printing: Server Printer...
Page 21 Installing drivers for network printing Check the following to make sure the printer was successfully shared. • The printer object in the Printers folder now has a shared indicator. For example, in Windows NT 4.0, a hand appears under the printer object. •...
Page 22: Macintosh
Installing drivers for network printing Configuring Drag‘N’Print Note: Drag’N’Print™ support is not available for all printers. For detailed configuration instructions, launch the drivers CD, click View Documentation, and click Software and utilities. Macintosh Note: A PostScript Printer Description (PPD) file provides detailed information about the capabilities of a printer to UNIX or Macintosh computers.
Page 23: Using Ip Printing
Choose IP Printing from the pop-up menu. Enter the IP address or the printer DNS name in the Printer Address box. Choose Lexmark from the “Printer Model” pop-up menu. Select the new printer from the list, and click Add. Verify printer installation: Open Finder, click Applications, and click TextEdit.
Page 24: Unix/Linux
Step 1: Install a custom PPD file. UNIX/Linux The printer supports many UNIX and Linux platforms, such as Sun Solaris and Red Hat. Visit the Lexmark Web site at www.lexmark.com for a complete list of supported UNIX and Linux platforms.
Page 25: Chapter 4: Installing And Removing Options
Installing and removing options CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and unplug the power cord before continuing. If you have any other devices connected to the printer, turn them off as well and unplug any cables going to the printer.
Page 26: Removing The System Board Access Cover
Installing and removing options Removing the system board access cover You must remove the system board access cover to install memory cards, a firmware card, a hard disk, or an option card. CAUTION: This printer weighs 77–107 kg (170–235 Ib) and requires four people to lift. Anytime you move or lift the printer, make sure you have enough people to help.
Page 27: Installing And Removing Options
Installing and removing options You need a number 2 Phillips screwdriver to remove the system board access cover. Screws Screws Loosen the eight screws on the system board access cover. Do not remove the screws completely. Warning: The system board access cover must be replaced before operating the printer. Slide the cover up and away from the printer.
Page 28 Installing and removing options Use the illustration to locate the connector for the card you want to install or remove. Flash memory or firmware card Memory connectors connectors Parallel connector Optional hard disk Ethernet connector USB connector Option card Option card cover Removing the system board access cover Downloaded From ManualsPrinter.com Manuals...
Page 29: Installing A Memory Card
Make sure each latch fits over the notch on the end of the card. Installing a flash memory or firmware card Note: Flash memory and firmware cards designed for other Lexmark printers may not work with your printer. Remove the system board access cover (see Removing the system board access cover).
Page 30: Installing A Hard Disk
Installing and removing options Holding the flash memory or firmware card by the locking clips, align the plastic pins on the card with the holes on the system board. Locking clips Pins Push the flash memory or firmware card firmly into place, and release the locking clips. The entire length of the connector on the flash memory or firmware card must touch the system board and be locked into the connector.
Page 31 Installing and removing options If an option card has been installed, you may have to remove the option card before installing the hard disk. Remove the system board access cover (see Removing the system board access cover). Align and press the ribbon cable connector into the connector on the system board. Flip the hard disk over, and then press the three posts on the mounting plate into the holes on the system board.
Page 32: Installing An Option Card
Installing and removing options Installing an option card Your printer has one expansion card slot that supports a number of option cards. The following table describes their function. Card Function MarkNet N8000 series internal print Adds an Ethernet, Token-Ring, or Fiber port to connect your printer to a server network.
Page 33 Installing and removing options Align the connector on the option card with the connector on the system board. The cable connectors on the side of the option card must fit through the connector slot. Push the option card firmly into the option card connector. Secure the card to the system board with the screws.
Page 34: Reinstalling The System Board Access Cover
Installing and removing options Reinstalling the system board access cover After you finish installing cards on the printer system board, reinstall the system board access cover. Align the holes on the access cover with the screws on the printer. Hole Place the cover against the printer and slide it down.
Page 35 Installing and removing options Installing height adjustment spacers If the pins on the high capacity feeder do not align with the holes in the docking frame, adjust the height of the feeder. You can either remove the factory installed spacer or add two spacers between each caster and the bottom of the high capacity feeder.
Page 36: Aligning The Optional Finisher
Installing and removing options Align and insert the screws into the screw holes on the high capacity feeder. To remove the factory installed spacer: Remove the spacer from the top of the caster. Insert the four screws through the caster. Align and insert the screws into the screw holes on the high capacity feeder.
Page 37: Aligning The Finisher With The Printer
Installing and removing options Aligning the finisher with the printer The following three areas must align properly to prevent paper jams. Alignment marks Docking plate pin Hole in Spacing finisher The docking plate pins must enter the holes in the finisher. The space between the printer and finisher must be the same at the top and bottom of the finisher.
Page 38: Lowering Or Raising The Finisher
Installing and removing options Lowering or raising the finisher Follow these instructions if the holes on the finisher are above or below the pins on the docking plate. Hole in finisher Determine if the pins are above or below the holes in the finisher. Aligning the optional finisher Downloaded From ManualsPrinter.com Manuals...
Page 39 Installing and removing options Loosen the guide rail thumbscrews. Rotate the adjustment knobs as needed to align the holes in the finisher with the pins. To raise the finisher, rotate the adjustment knobs clockwise. To lower the finisher, rotate the adjustment knobs counterclockwise. Roll the finisher toward the printer until the finisher locks to the docking plate pins.
Page 40: Aligning The Sides Of The Finisher
Installing and removing options Aligning the sides of the finisher Follow these instructions if the distance between the finisher and printer is not the same at the top and bottom. Loosen the guide rail thumbscrews. Aligning the optional finisher Downloaded From ManualsPrinter.com Manuals...
Page 41 Installing and removing options If you previously lowered or raised the guide rail plate, the thumbscrews will already be loose. Rotate the rear adjustment knobs to equally align the top and bottom of the finisher with the printer. To move the top of the finisher closer to the printer, rotate the adjustment knobs clockwise. To move the top of the finisher away from the printer, rotate the adjustment knobs counterclockwise.
Page 42: Aligning The Top Of The Finisher
Installing and removing options Aligning the top of the finisher Follow these instructions if the alignment marks on top of the finisher are not aligned with the edges of the cover on the side of the printer. Note: Any time you move the printer or finisher, recheck printer and finisher top alignment. Loosen the guide rail thumbscrews.
Page 43: Adjusting The Finisher Wheels
Installing and removing options Roll the finisher toward the printer until the finisher locks to the docking pins. You hear a click when the finisher locks into position. Adjusting the finisher wheels Adjust the wheels on the end of the finisher so the stand will remain aligned when moved. To adjust and lock the wheels: Rotate the left and right upper adjustment knobs on the rear wheels until the wheels touch the floor.
Page 44: Removing The Duplex Unit
Installing and removing options Removing the duplex unit Turn the printer off. Open the duplex unit door. Loosen the thumbscrews securing the duplex unit. Removing the duplex unit Downloaded From ManualsPrinter.com Manuals...
Page 45 Installing and removing options Slide the duplex unit out. Close the duplex unit door. Removing the duplex unit Downloaded From ManualsPrinter.com Manuals...
Page 46: Removing The High Capacity Feeder
Installing and removing options Removing the high capacity feeder Turn the printer off. Unplug the high capacity feeder power cord from the electrical outlet. Disconnect the interface cable from the side of the high capacity feeder. Roll the high capacity feeder away from the printer. Remove the high capacity feeder from the guide rail.
Page 47 Installing and removing options Raise the guide rail and pull it away from the docking frame. Remove the wrench from the holder in the high capacity feeder. Removing the high capacity feeder Downloaded From ManualsPrinter.com Manuals...
Page 48 Installing and removing options Remove the four screws securing the docking frame. Insert the two side covers into the screw holes on the optional drawer until they snap into place. Removing the high capacity feeder Downloaded From ManualsPrinter.com Manuals...
Page 49: Removing An Optional Drawer
Installing and removing options Removing an optional drawer Turn the printer off. Unplug the power cord. Note: To prevent an electrical overload, plug your printer into a well-grounded outlet on a non-ground fault interrupter (GFI) circuit. Disconnect the USB or Ethernet cable from the printer. If you have any other devices connected to the printer, turn them off and unplug any cables going to the printer.
Page 50 Installing and removing options Lift the optional drawer. Removing an optional drawer Downloaded From ManualsPrinter.com Manuals...
Page 51: Chapter 5: Printing
If you are not familiar with a feature in the printer driver window, open the online Help for more information. To support all the printer features, use the Lexmark custom printer drivers supplied with your printer. Updated drivers, as well as a complete description of the driver packages and Lexmark driver support, are available from the Lexmark Web site.You can also use the system drivers built into your operating system.
Page 52: Printing From A Usb Flash Memory Device
A USB Direct interface is located on the operator panel so you can insert a USB flash memory device and print PDF documents. Printing a document from a USB flash memory device is similar to printing a held job. For information regarding tested and approved USB flash memory devices, see our Lexmark Web site at www.lexmark.com.
Page 53: Canceling A Print Job
Printing Press until the appears next to the document you want to print, and then press A screen asking the number of copies to be printed will appear. USB drive Copies My_document_01 My_document_02 To print only one copy, press , or manually input the number of copies with the number pad, then press Note: Do not remove the USB flash memory device from the USB Direct interface until the document has finished printing.
Page 54: Printing The Menu Settings Page
Printing Canceling a job from the desktop Minimize all programs to reveal the desktop. Double-click the My Computer icon. Double-click the Printers icon. A list of available printers appears. Double-click the printer you selected when you sent the job. A list of print jobs appears in the printer window. Select the job you want to cancel.
Page 55: Printing A Font Sample List
Printing Printing a network setup page If the printer is attached to a network, print a network setup page on the printer to verify the network connection. This page also provides important information that helps in configuring for network printing. Make sure the printer is on.
Page 56: Printing Confidential And Held Jobs
Printing Printing confidential and held jobs The term held job refers to any type of print job that can be initiated by the user at the printer. This includes a confidential job, a verify print job, a reserve print job, a repeat print job, a bookmark, a profile, or a file on a USB flash memory device. When sending a job to the printer, you can specify in the driver that you want the printer to hold the job in memory.
Page 57: At The Printer
Printing At the printer Press until Held jobs appears, and then press Press until Confidential jobs appears, and then press Press until the appears next to your user name, and then press Enter your PIN. For more information, see Entering a personal identification number (PIN). Press until the appears next to the job you want to print, and then press...
Page 58: Repeat Print
Printing Repeat Print If you send a Repeat Print job, the printer prints all requested copies of the job and stores the job in memory so you can print additional copies later. You can print additional copies as long as the job remains stored in memory. Note: Repeat Print jobs are automatically deleted from printer memory when the printer requires extra memory to process additional held jobs.
Page 59: Printing Folio And Statement Sizes
Printing Printing folio and statement sizes Folio and statement sizes are not available in the Paper Size menu until Size Sensing is turned off. To turn off Size Sensing: Make sure the printer is off. Press and hold the buttons while you turn the printer on. Release both buttons when Performing Self Test appears on the display.
Page 60: Loading Standard Trays And Optional Trays
Printing Loading standard trays and optional trays Your printer has a 550-sheet standard tray. You may have also purchased one or more 550-sheet optional trays. The steps for loading a standard or optional tray are the same. Note: The steps for loading an optional high capacity feeder are different than the steps for loading a 550- sheet tray.
Page 61: Loading The Multipurpose Feeder
Printing Adjust the knob to show the size of the print media currently loaded. Note: This setting serves as a visual reminder only; it has no effect on the operation of the printer. Insert the tray into the printer. Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, postcards, note cards, and envelopes.
Page 62 Printing The icons on the multipurpose feeder show you how to load the multipurpose feeder with paper of various sizes, and how to turn an envelope for printing. Load letterhead face up for simplex printing, face down for duplex printing. 12 x 18 To load print media: Note: Do not add or remove print media when the printer is printing from the multipurpose feeder or when...
Page 63 Printing Push down the bottom plate until it locks into place. Note: Do not place objects on the multipurpose feeder. Also, avoid pressing down on it or applying excessive force to it. Flex the sheets or envelopes back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface.
Page 64 Printing Load the media in the tray and push the set button to raise the media for feeding. Use the stack height label as a guide for stack height when loading print media. Loading paper, transparencies, or envelopes Note: Letterhead or other preprinted paper must be loaded differently depending on the options you have installed.
Page 65: Loading The High Capacity Feeder
Printing Closing the multipurpose feeder Remove print media from the multipurpose feeder. Push the extension tray in. Push down on the multipurpose feeder near the printer entry rollers to secure it for closing. Close the multipurpose feeder cover. Loading the high capacity feeder The optional high capacity feeder provides an additional input of 3,000 sheets of paper.
Page 66 Printing Loosen the left and right paper guide thumbscrews. Slide the guides left or right to the correct position for the paper size you are loading (A4 or Letter). Tighten the left and right paper guide thumbscrews. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Page 67 Printing Place the paper against the paper guides with the print side up. Note: Do not exceed the maximum stack height. Overfilling the tray may cause paper jams. Press the paper tray button. The paper tray lowers so you can load another 500 sheets of paper. Note: If there is only a partial stack of paper in the tray, the paper low sensor will not allow the tray to go down.
Page 68: Linking Trays
Printing Close the top cover. Make sure the high capacity feeder is pushed completely against the printer. Linking trays Tray linking enables the automatic linking feature for trays when you load the same size and type of print media in multiple sources.
Page 69: Tips For Successful Printing
Printing To disable tray linking, set the Paper Type to a unique value in each one of the trays. If all the trays do not have the same type of print media when they are linked, you could mistakenly print a job on the wrong paper type. Tips for successful printing Storing print media Properly storing the media helps ensure trouble-free printing.
Page 70: Chapter 6: Media Specifications
Selecting the appropriate media for the printer helps avoid printing problems. The following sections contain guidelines for choosing the correct media for the printer. For detailed information about media characteristics, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications.
Page 71: Media Specifications
Media specifications Weight The printer can automatically feed paper weights from 60 to 176 g/m (16 to 47 lb bond) grain long. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 90 g/m (24 lb bond) grain long paper.
Page 72: Storing Paper
Media specifications Unacceptable paper The following papers are not recommended for use with the printer: • Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper •...
Page 73: Selecting Preprinted Forms And Letterhead
Media specifications • If you store individual packages of paper out of the original carton, make sure they rest on a flat surface so the edges do not buckle or curl. • Do not place anything on top of paper packages. •...
Page 74: Printing On Letterhead
230°C (446°F). Use only transparencies that are able to withstand these temperatures without melting, discoloring, offsetting, or releasing hazardous emissions. For detailed information, see the Card Stock & Label Guide, which is available on the Lexmark Web site at www.lexmark.com/publications.
Page 75 Media specifications • Set the Paper Source in the Paper Menu based on the source in use, set the Paper Type to Envelope, and select the correct envelope size from the operator panel, the printer driver, or from MarkVision Professional. •...
Page 76 Try a sample of any labels considered for use with the printer before purchasing a large quantity. For detailed information on label printing, characteristics and design, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. When printing on labels: •...
Page 77: Storing Media
Media specifications Card stock Card stock is single ply, and has a large array of properties, such as the moisture content, thickness, and texture, that can significantly affect print quality. See Identifying media sources and specifications for information on the preferred weight for the grain direction of media.
Page 78: Identifying Media Sources And Specifications
Media specifications Identifying media sources and specifications The following tables provide information on standard and optional sources, including the media sizes available from the Paper Size menu, and supported weights. Note: If a media size not listed needs to be used, select the next larger size. For information on card stock and labels, see the Card Stock &...
Page 79 Media specifications Media sizes and support (continued) Legend — supported — unsupported Optional high Optional Media size 550-sheet Multipurpose capacity duplex Optional Dimensions trays feeder feeder unit finisher**** Universal 69.85 x 127 mm to 297 x 1219.2 mm (2.75 x 3.5 in. to 11.69 x 48 in.)*** Banner 297 x 914 mm...
Page 80 Media specifications Media support by type for optional features Legend — supported — unsupported Optional high 550-sheet Multipurpose capacity Optional Optional Media trays feeder feeder duplex finisher Paper Card stock Transparencies Banner Paper labels Envelopes Glossy paper Output Banner size paper to Finisher Bin 1 only. Media types and weights Legend Media weight...
Page 81 Media specifications Media types and weights (continued) Legend Media weight — supported — unsupported Media Type 550-sheet trays Multipurpose feeder Card stock—maximum Index Bristol 163 g/m2 (90 lb) 163 g/m2 (90 lb) (grain long) 163 g/m2 (100 lb) 163 g/m2 (100 lb) Cover 176 g/m2 (65 lb) 176 g/m2 (65 lb)
Page 82: Tray Linking
Media specifications Media capacities Legend — supported — unsupported Optional high Multipurpose capacity Optional Optional Media type 550-sheet tray feeder feeder finisher bin 1 finisher bin 2 Paper 550 sheets* 100 sheets* 3000 1000 Card stock 40 sheets** Paper labels Vinyl labels Transparencies Envelopes...
Page 83: Duplex Printing On Letterhead
Media specifications For sizes that are acceptable for duplex printing, see Media sizes and support. Select Duplex from the printer driver to print individual duplex jobs. Duplex printing on letterhead When duplex (two-sided) printing on letterhead from the trays, load it with the logo face-up and entering the printer first. Using Duplex Bind When Duplex Bind printing is selected in the printer driver or Duplex Bind in the Finishing Menu, either long edge or short edge binding must be selected, which are the values for this setting.
Page 84: Avoiding Jams
Media specifications Avoiding jams Use appropriate print media (paper, transparencies, labels, and card stock) to help ensure trouble-free printing. See Identifying media sources and specifications for more information. Note: Try a limited sample of any print media you are considering using with the printer before purchasing large quantities.
Page 85: Chapter 7: Maintaining The Printer
Refer printing problems and maintenance tasks to this key operator. In the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer.
Page 86: Determining The Status Of Supplies
Maintaining the printer Determining the status of supplies The printer operator panel alerts you once a supply item or maintenance is required. You can also view the status of supplies in your printer on the operator panel unless the printer is printing or in a busy state. The header or gray area at the top of the display will indicate the printer is Ready and lets you know if any trays are low.
Page 87: Ordering Supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer.
Page 88: Cleaning The Leds
Maintaining the printer Finisher For information on finisher maintenance and ordering finisher supplies, see the Finisher Setup and Users Guide that came with your finisher. Cleaning the LEDs If you are experiencing print quality problems such as voids, light streaks, or light print, you may need to clean the LEDs inside the top cover.
Page 89: Maintaining The Printer
Maintaining the printer Push up on the right top cover locking button and at the lift points shown below. Lift the top cover until it stops. Cleaning the LEDs Downloaded From ManualsPrinter.com Manuals...
Page 90 Maintaining the printer Remove and re-insert each photodeveloper. Warning: Exposing the photodevelopers to light for prolonged periods of time can damage it. Do not expose the photodevelopers to light for more than ten minutes. Fingerprints can affect the performance of the photodevelopers.
Page 91 Maintaining the printer Close the waste toner arm. Repeat steps a through c for each photodeveloper. Removing and re-inserting the photodevelopers sufficiently cleans the LEDs in most cases. If the problem persists, continue with step 3. Cleaning the LEDs Downloaded From ManualsPrinter.com Manuals...
Page 92 Maintaining the printer Remove all photodevelopers and toner cartridges. Warning: Exposing the photodevelopers to light for prolonged periods of time can damage it. Do not expose the photodevelopers to light for more than ten minutes. Fingerprints can affect the performance of the photodevelopers.
Page 93: Closing The Top Cover
Maintaining the printer Reinstall all toner cartridges. CAUTION: Before closing the top cover, make sure everyone is away from the printer and the area under the cover is free of hands, clothing, and other items. Close the top cover and the front door. Closing the top cover CAUTION: Before closing the top cover make, sure everyone is away from the printer and the area under the...
Page 94 Maintaining the printer Rotate the top cover locking lever to the right. Note: If you cannot rotate the locking lever, the cover is not fully closed. Open the top cover and press down firmly until the top cover clicks into place. Close the front door.
Page 95: Chapter 8: Clearing Jams
Clearing jams By carefully selecting print media and loading it properly, you should be able to avoid most paper jams. For more information on avoiding paper jams, see Avoiding jams. If jams do occur, follow the steps outlined in this section. To resolve the paper jam messages, you must clear the entire paper path and then press to clear the message and resume printing.
Page 96: Identifying Jam Areas
Clearing jams Identifying jam areas The following illustration shows the path that print media travels through the printer. The path varies depending on the input sources you are using. 200 Paper Jam 200 Paper Jam Check Areas A,B Check Area I 250 Paper Jam 200 Paper Jam 200 Paper Jam...
Page 97: Understanding Jam Messages
Clearing jams Understanding jam messages The following table lists the jam messages that can occur and the action necessary to clear the message. The jam message indicates the area where the jam occurred. However, it is best to clear the entire paper path to ensure you have cleared all possible jams.
Page 98: Clearing Jams
Clearing jams Check Area A This message indicates a paper jam in the transfer belt area. To clear area A: Complete the steps to open the top cover. Note: If you need instructions on how to open the top cover, see Open the top cover. Photodeveloper Warning: Never touch the photodeveloper drum on the underside of the toner cartridge.
Page 99 Clearing jams Remove any paper on the transfer belt. If the paper source was the multipurpose feeder, check the area between the multipurpose feeder and the transfer belt. Transfer belt Warning: Do not use any pointed objects to remove the paper. This could cause permanent damage to the transfer belt.
Page 100 Clearing jams Check Area B This message indicates a paper jam in the fuser or output roller area. To clear area B: Complete the steps to open the top cover. Note: If you need instructions on how to open the top cover, see Open the top cover. Photodeveloper Warning: Never touch the photodeveloper drum on the underside of the toner cartridge.
Page 101 Clearing jams If banner paper is jammed in the fuser area, lift the fuser release lever. CAUTION: The fuser may be hot. Let it cool before touching it. Pull the paper toward the inside of the printer until it is free of the fuser, then remove the jam by rolling up the paper from inside the printer until the entire banner sheet is free.
Page 102 Clearing jams Grasp the fuser handles, then press the fuser release buttons with your thumbs. CAUTION: The fuser may be hot. Let it cool before touching it. Lift the fuser up and out of the printer. Set it on a clean, flat surface. 200 Paper Jam <x>...
Page 103 Clearing jams Open the standard tray, and remove the green fuser screwdriver. Loosen the 2 red screws. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Downloaded From ManualsPrinter.com Manuals...
Page 104 Clearing jams Grasp the green tab, and open the fuser access door. Remove the jam. Replace the fuser. Replace the fuser screwdriver, and close the tray. Check the top cover for additional jams. If there is no jam in the top cover, close the top cover and front door. If a jam is present, continue with step 12. Remove the jam from the top cover.
Page 105 Clearing jams Check Area C Jams that cause a Check Area C message require opening the duplex jam access door. If you are printing on small paper, the following steps may not clear the jam. See Removing small size paper from the duplex unit. Open the duplex jam access door on the right side of the printer.
Page 106 Clearing jams Check Area D This message indicates a paper jam in the duplex unit area. To clear area D: Open the duplex jam access door on the right side of the printer. Gently pull out the duplex unit. Turn the paper forwarding dial counterclockwise. If the paper advances out of the duplex unit, remove the jam and go to step 7.
Page 107 Clearing jams Open the duplex unit covers. Remove the jam. Close the duplex unit covers. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Downloaded From ManualsPrinter.com Manuals...
Page 108 Clearing jams Push the duplex unit until it stops. Close the access door. Press If the paper jam message continues, check and clear all paper from the paper path. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Downloaded From ManualsPrinter.com Manuals...
Page 109 Clearing jams Removing small size paper from the duplex unit When printing on both sides of A5 or other small size paper, you may need to partially remove the duplex unit to clear the jam. Turn off the printer. Open the duplex unit door. 200 Paper Jam <x>...
Page 110 Clearing jams Loosen the two screws shown. Pull out the duplex unit far enough to see the duplex unit inlet. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Downloaded From ManualsPrinter.com Manuals...
Page 111 Clearing jams Remove jam from the duplex unit inlet. Slide the duplex unit in. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Downloaded From ManualsPrinter.com Manuals...
Page 112 Clearing jams Align the thumbscrews on the duplex unit with the holes in the printer. Tighten the thumbscrews to secure the duplex unit. Close the duplex unit door. Press 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Downloaded From ManualsPrinter.com Manuals...
Page 113 Clearing jams Check Area E This message indicates a jam in the top, middle, or bottom optional drawer paper path area. Note: If you have a high capacity feeder, pull the feeder away from the printer. Open the jam access door on the top optional drawer. Remove the jam.
Page 114 Clearing jams Check Area F Pull the high capacity feeder away from the printer. Open the jam access door on the top optional drawer. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Downloaded From ManualsPrinter.com Manuals...
Page 115 Clearing jams Remove any jams. Close the jam access door. Slide the high capacity feeder until the feeder locks to the docking frame. When the feeder is in the correct position, you hear a click. Press If the paper jam message continues, check and clear all paper from the paper path. 200 Paper Jam <x>...
Page 116 Clearing jams Check Area G This message indicates a jam in the input area of the finisher. To clear area G: Open the finisher top cover and remove any jams. Close the top cover. Press Check Area H This message indicates a paper jam inside the finisher. You need to check both the upper access area and accumulator area.
Page 117 Clearing jams Remove any jams from the finisher entry guide. Entry guide Upper access area Lift the finisher entry guide handle. Handle Lift the hole punch box, rotate the bottom outward and then remove it. Release the handle. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Downloaded From ManualsPrinter.com Manuals...
Page 118 Clearing jams Lift the jam access cover. Jam access cover Remove any jams from the finisher. Knob Rotate the knob to move the paper into the access cover area. Release the jam access cover. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Downloaded From ManualsPrinter.com Manuals...
Page 119 Clearing jams Lift the finisher entry guide handle. Place the top of the box in the finisher, and then rotate the bottom of the box into the finisher. Release the handle. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Downloaded From ManualsPrinter.com Manuals...
Page 120 Clearing jams Accumulator area Open the stapler door. Remove any jams from the accumulator. Accumulator knob Rotate the accumulator knob counterclockwise to move the paper down. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Downloaded From ManualsPrinter.com Manuals...
Page 121 Clearing jams Close the stapler door. Roll the finisher toward the printer until the finisher locks to the docking pins. You hear a click when the finisher locks into position. Press 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Downloaded From ManualsPrinter.com Manuals...
Page 122 Clearing jams Check Area I This message indicates a jam in one of the output areas of the finisher. To clear area I: Open the finisher top cover and remove any jams. Close the top cover. Push the latch in and hold it. Latch Roll the finisher away from the printer.
Page 123 Clearing jams Open the stapler door. Remove any jams from the accumulator. Accumulator knob Rotate the accumulator knob counterclockwise to move the paper down. 200 Paper Jam <x> Pages Jammed (Check Areas A-F, T1-5, MPF) Downloaded From ManualsPrinter.com Manuals...
Page 124 Clearing jams Close the stapler door. Roll the finisher toward the printer until the finisher locks to the docking pins. You hear a click when the finisher locks into position. Press You must clear any printer paper jams before the printer will resume printing. For instructions on clearing printer paper jams, see your printer’s Quick Reference or publications CD.
Page 125: 250 Paper Jam Check Mp Feeder
Clearing jams 250 Paper Jam Check MP Feeder Slowly pull the jam straight out of the multipurpose feeder, except when feeding banner paper (11.69 X 48 in.). Clear banner paper jams only in the paper feed direction. If the paper will not come out, proceed with step 2. Open the top cover.
Page 126: 24 Paper Jam Check Tray
Clearing jams 24<x> Paper Jam Check Tray <x> Jams in five areas result in a 24<x> Paper Jam message, where x represents the tray number where the jam has occurred. Paper jam messages 241–244 indicate a jam has occurred in one of the paper trays. A 249 Paper Jam Check Tray <x>...

Page 127 Clearing jams Close the tray. Press If the paper jam message continues, check and clear all paper from the paper path. 24<x> Paper Jam Check Tray <x> Downloaded From ManualsPrinter.com Manuals...
Page 128 Clearing jams 249 Paper Jam Check Tray <x> A 249 Paper Jam Check Tray <x> message indicates a jam has occurred in the high capacity feeder. Note: If you have an optional printer cabinet, the high capacity feeder will be identified as tray 3. Open the top cover.
Page 129 Clearing jams Close the top cover. Press 24<x> Paper Jam Check Tray <x> Downloaded From ManualsPrinter.com Manuals...
Page 130: Chapter 9: Administrative Support
Administrative support Adjusting operator panel brightness and contrast The LCD operator panel contrast and brightness can be adjusted through the Utilities menu. For more information, see the Menus and Messages Guide. The LCD Brightness and LCD Contrast settings are adjusted separately. To change the LCD Brightness or LCD Contrast settings: Make sure your printer is on.
Page 131: Enabling Operator Panel Menus
Administrative support Enabling operator panel menus Turn the printer off. Press and hold while turning the printer on. Release both buttons when Performing Self Test appears on the display. The printer performs its power-on sequence, and then Config Menu appears on the first line of the display. Press until Panel Menus appears, and then press...
Page 132: Adjusting Power Saver
Press Submitting Selection appears. Note: You can also adjust the Power Saver setting by issuing a Printer Job Language (PJL) command. For more information, see the Technical Reference available on our Lexmark Web site at www.lexmark.com. Encrypting the disk Warning: All resources on the hard disk will be deleted.
Page 133: Setting Security Using The Embedded Web Server (Ews)
Administrative support Press until Disable appears, and then press Contents will be lost. Continue? appears. Press until Yes appears, and then press The Encrypting Disk progress bar appears. When disk encryption has finished, press Press until Exit Config Menu appears, and then press Setting security using the Embedded Web Server (EWS) You can enhance the security of network communications and device configuration by using the advanced security options.
Page 134: Administrative Support
Administrative support • No authentication and no encryption • Authentication with no encryption • Authentication and encryption Note: Only the selected level and later may be used to communicate. Supporting IPSec (Internet Protocol Security) IP Security protocol provides authentication and encryption of communications at the network layer allowing all application and network communications over the IP protocol to be secure.
Page 135: Locking The Operator Panel Menus
Administrative support Using 802.1x Authenticating 802.1x port authentication allows the printer to join networks that require authentication before allowing access. 802.1x port authentication can be used with the WPA (Wi-Fi Protected Access) feature of an optional internal wireless print server to provide WPA-Enterprise security support.
Page 136: Quick Start Mode
Administrative support Printing Lockout Printing Lockout lets you lock or unlock a printer using an assigned PIN. When locked, every job the printer receives will buffer to the hard disk. A user can print jobs only by entering the correct PIN on the operator panel. You can assign a PIN through the Web page of the device.
Page 137: Black Only Mode
Administrative support Black only mode In black only mode, all colors print in grayscale. The printer prints fastest when in black only mode. Black only mode is off by default. Be sure to select black only mode both in the driver and through the printer operator panel. To turn on black only mode through the printer operator panel: Turn the printer off.
Page 138: Chapter 10: Troubleshooting
The serial number is also listed on the menu settings page. See Printing the menu settings page for more information. For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries/regions, visit our Lexmark Web site at www.lexmark.com Note: When calling for service, call from the location of the printer.
Page 139: Solving Printing Problems
Verify that you have properly configured the printer for network series internal print printing. server is not set up See the drivers CD or to our Lexmark Web site for information. properly or is not connected properly. You are using the wrong Make sure you are using a recommended interface cable.
Page 140: Troubleshooting
You are using an If you are using a parallel interface, make sure you are using an print. incompatible parallel IEEE 1284-compliant parallel cable. We recommend Lexmark part cable. number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port.
Page 141: Solving Option Problems
Troubleshooting Solving option problems If an option does not operate correctly after it is installed or if it quits working: • Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the printer, and check the connection between the option and printer.
Page 142: Solving Paper Feed Problems
Troubleshooting Solving high capacity feeder problems Problem Solution The paper tray does not raise when the Check the following: loading door is closed, or the paper tray does • The printer is properly attached to the high capacity feeder. not lower when the door is opened and the •...
Page 143 Use recommended paper and other specialty media. meet the printer specifications. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifications. See Avoiding jams for information that can help prevent jams from occurring.
Page 144: Solving Print Quality Problems
Troubleshooting Solving print quality problems To help isolate print quality problems, print the Print Quality Test Pages. Turn the printer off. Press . Hold them while you turn the printer on, and until the Performing Self Test message appears. Config Menu.appears. Press until Prt Quality Pgs appears, and then press...
Page 145 Troubleshooting Symptom Cause Solution Dark Lines A toner cartridge, a If the problem is on the front (print side) of photodeveloper, or the transfer the page: belt is defective. 1 Replace the color cartridge causing the ABCDE line. 2 If you still have the problem, replace the ABCDE photodeveloper (black alone or all other colors at once).
Page 146 Troubleshooting Symptom Cause Solution Print too light • The Toner Darkness setting • Select a different Toner Darkness is too light, RGB Brightness setting, RGB Brightness setting, or RGB is too bright, or RGB Contrast setting from the printer driver Contrast is too high.
Page 147 Troubleshooting Symptom Cause Solution Uneven print density • A toner cartridge is • Replace the toner cartridge. defective. • Replace the photodeveloper (black • A photodeveloper is worn or alone or all other colors at once). ABCDE defective. • Replace the transfer belt. •...
Page 148: Color Quality Information
Troubleshooting Symptom Cause Solution Solid color pages • A toner cartridge is • Replace the toner cartridge. defective. • Call for service. • Your printer requires servicing. The paper curls badly once it prints and • The Type and Weight •...
Page 149 Troubleshooting Menu item Purpose Values To conserve toner in graphics and Color Saver images yet maintain high quality text. The amount of toner used to print graphics and images is reduced; however, text is printed with default toner usage. If selected, this setting overrides Toner Darkness settings.
Page 150 Troubleshooting Menu item Purpose Values To let users customize the RGB or RGB Image sRGB Display*: Applies a color Manual Color CMYK color conversions applied conversion table to produce output to each object on the printed that approximates the colors page.
Page 151: Solving Color Quality Problems
Troubleshooting Solving color quality problems This section helps answer some basic color-related questions and describes how some of the features provided in the Quality Menu can be used to solve typical color problems. Note: Read Solving print quality problems which provides solutions for common print quality problems, some of which may affect the color quality of the printed output.
Page 152: What Is Manual Color Correction
Troubleshooting The printed page appears tinted. Can I slightly adjust the color? Sometimes a user may consider printed pages to appear tinted (for example, everything printed seems to be too red). This can be caused by environmental conditions, paper type, lighting conditions, or user preference. In these instances, Color Balance may be used to create more preferable color.
Page 153: What Are Detailed Color Samples And How Do I Access Them
Troubleshooting Off, the color is based on the print job information; no color conversion is implemented. The following table identifies which Color Samples pages to use: Color specification of Classification of Printer Color Color Samples pages to print object being printed object being printed Correction setting and use for color matching...
Page 154 Troubleshooting Cyan, Magenta, and Yellow. The increment value defined by the user for Detailed Color Samples applies to Cyan, Magenta, Yellow, and Black. Solving color quality problems Downloaded From ManualsPrinter.com Manuals...
Page 155: Notices
• India emissions notice it under the terms of the licenses referenced above. These licenses do not provide you any rights to the Lexmark copyrighted software • Statement of Limited Warranty for in this printer.
Page 156: Electronic Emission Notices
Federal Communications Commission (FCC) compliance information statement The Lexmark C920, Machine Type 5056, has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following...
Page 157: The United Kingdom Telecommunications Act 1984
This feature will cut the radio equipment and telecommunications terminal equipment. energy used by up to 50 percent. Lexmark is proud to be a Compliance is indicated by the CE marking. participant in this program.
Page 158 Short Range Device est conforme aux exigences essentielles et aux autres dispositions Ar šo Lexmark International Inc. deklare, ka Short French de la directive 1999/5/CE qui lui sont applicables Range Device atbilst Direktivas 1999/5/EK butiskajam prasibam un citiem ar to saistitajiem Härmed intygar Lexmark International Inc.
Page 159 This limited warranty applies to this product only if it was originally Extent of limited warranty purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as "Remarketer." Lexmark does not warrant uninterrupted or error-free operation of...
Page 160 CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark.
Page 161: Index
Index Numerics Embedded Web Server 133 emission statement 156 550 sheet drawer 6 enabling operator panel menus 131 envelope sizes 7 3/4 (Monarch) 79 adjust paper tray 60 adjusting Power Saver 132 FCC statement 156 authorized supplies dealers 85 folio size 58 automatic size sensing 68, 82 automatic tray linking 68, 82 guidelines...
Page 162 Index guidelines 73 guidelines 61 loading icons 62 input tray 64 print media page orientation 74 loading 64 printing 74 transparencies 63 linking 68, 82 trays 68, 82 Linux 15, 24 NetWare 24 load line 60, 64 network setup page 17, 54 loading print media card stock 60 letterhead...
Page 163 Index job prints 139 tray linking 68, 82 from wrong tray 139 on wrong paper or specialty media 139 large jobs do not collate 140 UNIX 15, 24 operator panel 139 USB Direct interface 52 blank 139 USB flash memory device 52 displays black diamonds 139 paper feed blank pages in output bin 143...

Lexmark C920 User Manual

Chapter 1: Learning about the Printer

Chapter 2: Installing Drivers for Local Printing

Windows NT

Macintosh

Unix/Linux

Chapter 3: Installing Drivers for Network Printing

Chapter 4: Installing and Removing Options

Chapter 5: Printing

Chapter 6: Media Specifications

Chapter 7: Maintaining the Printer

Chapter 8: Clearing Jams

Chapter 9: Administrative Support

Chapter 10: Troubleshooting

Notices

Index

Quick Links

Lexmark C920

Troubleshooting

Related Manuals for Lexmark C920

Summary of Contents for Lexmark C920

Table of Contents