Lexmark C920 Service Manual page 147

8.
Slowly pull the paper out toward the inside of the printer. If the paper jam is difficult to remove, let the fuser
cool down, and remove the fuser. Unscrew the two thumbscrews and open the jam access door on the
fuser to remove the jam
9.
Rotate the fuser pressure release lever down.
The top cover will not close until the lever is in the down position.
10.
Check the top cover for additional jams.
If none, go to step 12.
11.
Remove the jam.
12.
Place both hands on the top cover.
13.
Press down firmly until the top cover clicks into place.
14.
Rotate the top cover locking lever to the right.
If you cannot rotate the locking lever, the cover is not fully closed.
15.
Open the jam access door on the left side of the printer.
16.
Remove any paper inside the printer.
17.
Close the jam access door.
To prevent additional paper jams, make sure both sides of the door are closed.
18.
Close the front door.
19.
Press Go.
If the paper jam message continues, check and clear all paper from the paper path.
Check Area C
This message indicates a paper jam in the duplex unit area by the access door. To clear area C:
1.
Open the duplex jam access door on the right side of the printer.
2.
Remove the jam.
3.
Press Go.
If the paper jam message continues, clear any paper from the paper path.
Check Area D
This message indicates a paper jam in the duplex unit area. To clear area D:
1.
Open the duplex jam access door on the right side of the printer.
2.
Gently pull out the duplex unit.
3.
Turn the paper forwarding dial counterclockwise.
If the paper advances, remove the jam and go to step 7. If it does not advance, go to step 4.
4.
Open the duplex unit covers.
5.
Remove the jam.
6.
Close the duplex unit covers.
7.
Push in the duplex unit.
8.
Close the duplex jam access door.
9.
Press Go.
If the paper jam message continues, clear any paper from the paper path.
5056-XXX
3-35
Diagnostic aids