Appendix; Troubleshooting - Panasonic KV-S1015C Operating Manual

Appendix

Troubleshooting

If a problem occurs while the scanner is being used, check the following items and check the scanner status
with User Utility. If the unit still malfunctions, turn it OFF, unplug the power cord from the AC outlet, and call
for service.
Symptom
The ready indicator does not
light when the power button is
turned ON.
The computer does not
recognize the scanner.
The scanner is not functioning
correctly.
Scan speed is slow.
The document has been
loaded on the feed tray, but
the scanner does not start
scanning.
56 Operating Manual
Possible Cause
The power cord is not plugged in.
Problem with the AC adaptor.
The scanner is not connected to the
computer correctly.
The software is not installed correctly.
The scanner is connected to the
computer via a USB hub, and the USB
hub is not functioning well.
There is a problem with the USB
cable.
The power of the unit is turned OFF
because no operation was performed
for a certain period of time.
The scanner is connected over a USB
1.1 connection.
The document is not loaded properly.
The sensor cannot detect the
document as the edge of the
document is curled.
Remedy
Insert the power plug firmly.
Unplug the power cord from the AC
outlet, and call for service.
Connect the USB cable correctly.
Uninstall the software from the
computer, and then install the
software again. (page 23)
Do not connect via the USB hub.
Connect the unit to the computer
directly.
Use the included USB cable or a
certified Hi-speed USB 2.0 cable.
Press the power button to turn ON the
scanner power.
Connect over USB 2.0.
Load the document correctly.
(page 33)
Flatten the document (page 31) and
load it again (page 33).