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Contacting Technical Support
Customer Service
Customers with a current support agreement may contact the Technical
Support group via phone or online at
enterprise/
.
Customers with Platinum support agreements may contact Platinum Technical
Support via the Platinum Web site at
platinum/ .
When contacting the Technical Support group, please have the following:
Product release level
■
Hardware information
■
Available memory, disk space, NIC information
■
Operating system
■
Version and patch level
■
Network topology
■
Router, gateway, and IP address information
■
Problem description
■
Error messages/log files
■
Troubleshooting performed prior to contacting Symantec
■
Recent software configuration changes and/or network changes
■
To contact Enterprise Customer Service online, go to www.symantec.com, select
the appropriate Global Site for your country, then choose Service and Support.
Customer Service is available to assist with the following types of issues:
Questions regarding product licensing or serialization
■
Product registration updates such as address or name changes
■
General product information (features, language availability, local dealers)
■
Latest information on product updates and upgrades
■
Information on upgrade insurance and maintenance contracts
■
Information on Symantec Value License Program
■
Advice on Symantec's technical support options
■
Nontechnical presales questions
■
Missing or defective CD-ROMs or manuals
■
http://www.symantec.com/techsupp/
http://www-secure.symantec.com/
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