Limited Warranty Period; Types Of Warranty Service - HP EX485 - MediaSmart Server - 2 GB RAM User Manual

HP MediaSmart Server User's Guide
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Limited Warranty Period

The Limited Warranty Period for an HP Hardware Product is a specified, fixed period
commencing on the date of purchase. The date on your sales receipt is the date of purchase unless
HP or your reseller informs you otherwise in writing.

Types of Warranty Service

To enable HP to provide the best possible support and service during the Limited Warranty
Period, you may be directed by HP to verify configurations, load most recent firmware, patches,
run HP diagnostics tests, or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of or to employ available support technologies
provided by HP. If you choose not to deploy available remote support capabilities, you may incur
additional costs due to increased support resource requirements. Listed below are the types of
warranty support service that may be applicable to the HP Hardware Product you have purchased.
Customer Self Repair Warranty Service
In countries/regions where it is available, your HP Limited Warranty may include a customer self
repair warranty service. If applicable, HP will determine in its sole discretion that customer self
repair is the appropriate method of warranty service. If so, HP will ship approved replacement
parts directly to you to fulfill your HP Hardware Product warranty service. This will save
considerable repair time. After you contact the HP Technical Support Center and the fault
diagnosis identifies that the problem can be fixed using one of these parts, a replaceable part can
be sent directly to you. Once the part arrives, replace the defective part pursuant to the provided
instructions and documentation. If further assistance is required, call the HP Technical Support
Center, and a technician will assist you over the phone. In cases where the replacement part must
be returned to HP, you must ship the defective part back to HP within a defined period of time,
normally thirty (30) days. The defective part must be returned with the associated documentation
in the provided shipping material. Failure to return the defective product may result in HP billing
you for the replacement.
With a customer self repair, HP will pay all shipping and part return costs and determine the
courier/carrier to be used. If customer self repair applies to you, please refer to your specific HP
Hardware Product announcement. You can also obtain information on this warranty service on the
HP Web site at:
http://www.hp.com/support
Pickup and Return Warranty Service
Your HP Limited Warranty may include a pickup and return warranty service. Under the terms of
pickup and return service, HP will pick up the defective unit from your location, repair it, and
return it back to your location. HP will incur all repair, logistics, and insurance costs in this
process.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to deliver your HP Hardware Product to
an authorized service location for warranty repair. You must prepay any shipping charges, taxes,
or duties associated with transportation of the product to and from the service location. In addition,
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