Limited Warranty Period; Types Of Warranty Service - HP Pavilion Elite d5100 - ATX Desktop PC Limited Warranty

THIS LIMITATION OF LIABILITY APPLIES WHETHER
DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER
THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM.
THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR
AMENDED BY ANY PERSON. THIS LIMITATION OF
LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED
HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE
POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION
OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS
FOR PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS
THAT MAY VARY FROM STATE TO STATE OR FROM
COUNTRY/REGION TO COUNTRY/REGION. YOU ARE
ADVISED TO CONSULT APPLICABLE STATE OR
COUNTRY/REGION LAWS FOR A FULL DETERMINATION
OF YOUR RIGHTS.

Limited Warranty Period

The Limited Warranty Period for an HP Hardware Product
is a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise
in writing.

Types of Warranty Service

To enable HP to provide the best possible support and
service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent
firmware, install software patches, run HP diagnostics tests,
or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of or to
employ available support technologies provided by
HP. If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased
support resource requirements. Listed below are the types of
warranty support service that may be applicable to the
HP Hardware Product you have purchased.
Customer Self Repair Warranty
Service
In countries/regions where it is available, your HP Limited
Warranty may include a customer self repair warranty
service. If applicable, HP will determine in its sole discretion
that customer self repair is the appropriate method of
warranty service. If so, HP will ship approved replacement
parts directly to you to fulfill your HP Hardware Product
warranty service. This will save considerable repair time.
After you contact the HP Technical Support Center and the
4
fault diagnosis identifies that the problem can be fixed using
one of these parts, a replaceable part can be sent directly to
you. Once the part arrives, replace the defective part
pursuant to the provided instructions and documentation. If
further assistance is required, call the HP Technical Support
Center, and a technician will assist you over the phone. In
cases where the replacement part must be returned to
HP, you must ship the defective part back to HP within a
defined period of time, normally thirty (30) days. The
defective part must be returned with the associated
documentation in the provided shipping material. Failure to
return the defective product may result in HP billing you for
the replacement. With a customer self repair, HP will pay all
shipping and part return costs and determine the
courier/carrier to be used. If customer self repair applies to
you, please refer to your specific HP Hardware Product
announcement. You can also obtain information on this
warranty service on the HP Web site at:
http://www.hp.com/support
Pickup and Return Warranty
Service
Your HP Limited Warranty may include a pickup and return
warranty service. Under the terms of pickup and return
service, HP will pick up the defective unit from your location,
repair it, and return it back to your location. HP will incur all
repair, logistics, and insurance costs in this process.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to
deliver your HP Hardware Product to an authorized service
location for warranty repair. You must prepay any shipping
charges, taxes, or duties associated with transportation of
the product to and from the service location. In addition,
you are responsible for insuring any product shipped or
returned to an authorized service location and assume risk
of loss during shipping.
In-Home Warranty Service
Your HP Limited Warranty service may include on-site labor
support to repair your hardware. HP provides on-site service
during standard office hours. Standard office hours are
typically 8:00am to 5:00pm, Monday through Friday, but
may vary with local business practices. If your location is
outside the customary service zone (typically 30 mi/50 km),
response times may be longer or there may be additional
charges. To locate the nearest HP authorized service
provider refer to the HP Web site at:
http://www.hp.com/support