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HP Compaq Presario,Presario EZ2700 Reference Manual

Hp compaq presario,presario ez2700: reference guide
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Contents
Chapter 1 Welcome
Thank you for buying a Compaq Internet PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Words and Symbols to Watch For . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Safety Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Special Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Help! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Windows Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Compaq Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Chapter 2 Features of Your Internet PC
The Digital Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
E-mail Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Internet Alive!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Putting Your PC to Sleep. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Waking Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Shutting Down Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
In Case of System Lockup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Microsoft Windows Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Accessing the Microsoft Windows Power Management Settings. . . . . . . . . . . . . . . . . . . 2-5
Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
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  • Page 1: Table Of Contents

    Contents Chapter 1 Welcome Thank you for buying a Compaq Internet PC ........1-1 Words and Symbols to Watch For .
  • Page 2 The Compaq USB Internet Keyboard......... . 2-7 The Basics of Keyboarding .
  • Page 3 Chapter 3 A Quick Overview of Microsoft Windows Get Organized: How To Manage Your Files ........3-1 Storage Drives .
  • Page 4 Networking Your PCs............4-5 Connecting Your Internet PC to an Ethernet Network (available on select models).
  • Page 5 Troubleshooting Internet Access Problems ........6-10 Troubleshooting Keyboard and Scroll Mouse Problems .
  • Page 6 Speciale gebruiksinstructies voor Nederland ....... . . 7-10 Aansluitfactor............7-10 Wachten op kiestoon .

  • Page 7: Thank You For Buying A Compaq Internet Pc

    Chapter 1 Welcome Thank you for buying a Compaq Internet PC With this purchase, you are a part of the next generation of PC users, people who demand the latest in PC technology. Whether you use your computer for business or pleasure, or both, you are sure to hit the ground running with this feature-packed PC.

  • Page 8: Words And Symbols To Watch For

    Words and Symbols to Watch For The following words and symbols have special meaning in this guide: * * * * HINT: Helpful hints that will make using your computer easier and faster. + + + + NOTE: Important information concerning the operation of your Internet PC. ` ` ` ` CAUTION: Failure to follow directions may result in equipment damage or loss of data.

  • Page 9: Special Text

    ` ` ` ` CAUTION: To prevent damage to the computer from electrostatic discharge, you must become static-free before removing the cover. To become static-free, touch an unpainted metal surface or one of the screws on the computer cover. As you work, avoid touching exposed metal on any of the computer circuit boards.

  • Page 10: Help

    Help! Compaq provides you with several resources to help you learn about your Internet PC. Glossary Computer terms that may be unfamiliar to you are identified in the glossary. Index The index in each guide is a comprehensive list of the topics covered in that guide. Windows Help Refer to Getting Started and Reference Guide for detailed information about Windows Help.
  • Page 11 Chapter 2 Features of Your Internet PC This chapter gives you information about many of the exciting, easy-to-use features of your Presario Internet PC. The Digital Dashboard Your Internet PC has a new, informative tool called Digital Dashboard that will: Provide the necessary feedback to assist you in the initial setup of your PC.

  • Page 12: E-Mail Waiting

    Icon Component PC Speaker ¤ E-Mail Waiting Indicator LCD Screen ¦ Internet Alive Indicator Sleep Mode Indicator ˜ Awake Indicator Start/Reset Button Disclaimer: Some free Internet Service Providers, such as NetZero and AltaVista, use a unique dialer. You must manually connect to these ISPs in order to use some features of the Digital Dashboard, such as Synchronize Time (Atomic Clock) and E-mail Waiting.

  • Page 13: Reset

    Reset In the event of a system lockup, pressing the Start/Reset button for 4 seconds will place your PC in safe mode. Pressing the button again will reactivate the computer. ` ` ` ` CAUTION: Be sure to save regularly. If you don’t you will lose unsaved information. Digital Dashboard Settings To access the settings of the Digital Dashboard, complete the following steps: Click Start, then Settings, then Control Panel.

  • Page 14: Putting Your Pc To Sleep

    Device Detective - allows you to enable onscreen and sound notification of added or deleted devices. E-Mail Waiting - allows you to configure how you are notified when new e-mail arrives. Internet Alive - allows you to configure how your PC indicates that you are online.

  • Page 15: Shutting Down Your Pc

    Shutting Down To shut down your computer in order to upgrade or replace components, such as Your PC memory or PCI expansion cards, press and release the Start/Reset button on the Digital Dashboard. You can also shut down your computer by completing the following steps: Click Start on the Windows taskbar.
  • Page 16 + + + + NOTE: If you have your Internet PC connected to a network or have an “ALWAYS ON” DSL modem, you should set the power scheme to Always On. This will prevent the Internet PC from going into Sleep mode and breaking the network or DSL connection. Your Internet PC power scheme is set to Home/Office Desk.

  • Page 17: Sleep Mode

    Sleep Mode The Sleep mode is a low-power standby state that reduces the amount of electrical power consumed by your Internet PC while you are not actively using it. Microsoft Windows Power Management will automatically put your Internet PC into the Sleep mode once the power scheme timers expire.

  • Page 18: The Basics Of Keyboarding

    Description Multimedia Buttons Internet Button Suite Special Purpose Buttons The Internet keyboard offers two USB connectors. Typically, your Compaq USB scroll mouse will be connected to one, leaving the other open for low-powered devices, such as a joystick or gamepad. High-powered devices or devices requiring external power, such as cameras and scanners, should be plugged into one of the USB connectors on the computer instead of the keyboard.
  • Page 19 Key/Button Description Alt is frequently used in combination with other keys. By pressing Alt, the focus moves from the cursor to the menu bar. The effect depends on the program you are using. Function keys are assigned specific tasks, depending on the program you are using. F1-F12 Some tasks include shortcuts, spelling and grammar checks, and activating the menu bar.

  • Page 20: Internet Button Suite (Us)

    Internet Button The Internet buttons provide quick access to selected sites on the Internet. Suite (US) Internet Button Suite Icon US (see next table for Canada) ¤ Instant E-Mail provides one-touch access for sending and reading your e-mail. Community takes you to a predefined Web site that provides a vibrant community experience featuring live events, discussion boards, chat and unique content.

  • Page 21: Internet Button Suite (Canada)

    Internet Button Suite (Canada) Icon Canada ¤ Instant E-Mail provides one-touch access for sending and reading your e-mail. Community takes you to a predefined Web site that provides a vibrant community experience featuring live events, discussion boards, chat and unique content. My Presario is your instant connection to Compaq for product information, helpful hints, performance updates, service, and more.

  • Page 22: The Special Buttons

    The Special Your Compaq USB Internet Keyboard is equipped with several special purpose Buttons buttons that allow quick and easy access to your favorite locations. Special Purpose Buttons Icon Component Quick Print allows you to quickly print from a web page or a program ²...

  • Page 23: Multimedia Buttons

    Multimedia The Multimedia buttons allow you to easily control your multimedia devices. Buttons Multimedia Buttons Icon Component ˆ Play/Pause starts or stops CD or DVD temporarily. ‹ Rewind/Previous Track skips to the previous track. Œ Fast Forward/Next Track skips to the next track. ‘...

  • Page 24: Reprogramming The Easy Access Buttons

    Reprogramming You can reprogram the Easy Access buttons to reflect your personal preferences. the Easy Access ¸ The Easy Access Button Support icon is located on the Windows desktop Buttons Status bar. It can be accessed by clicking Start, pointing to Programs, and choosing Reprogram Easy Access Buttons.

  • Page 25: The Compaq Usb Scroll Mouse

    The Compaq USB Scroll Mouse The Compaq USB scroll mouse is similar to other computer pointing devices except that it has a small wheel button between the two mouse buttons. This wheel allows you to save time and steps by rolling the wheel on the scroll mouse forward or backward instead of using the scroll bar.

  • Page 26: Scroll Mouse Functions

    Scroll Mouse The scroll mouse offers standard mouse functions in addition to unique scrolling Functions functions. Basic mouse techniques that are used with any mouse include the following: Key/Button Description Click Press and release the left mouse button once to select or highlight. Press and release the left mouse button twice, quickly.

  • Page 27: Scrolling And Zooming With The Mouse

    Scrolling and In addition to the typical mouse functions, the scroll mouse has the ability to move Zooming with right, left, and diagonal. the Mouse Key/Button Description 1. Open a program and press the center mouse button (wheel) that is assigned to AutoScroll.

  • Page 28: Quick Launch With Cyberjump And Hyperjump

    Quick Launch The CyberJump and HyperJump features combine commonly used tasks into one with CyberJump convenient grid. CyberJump is used in an Internet window, whereas HyperJump is used in your documents. and HyperJump Before you can use this feature, you must first assign either function, CyberJump or HyperJump, to a mouse button.
  • Page 29 CyberJump Functions CyberJump functions are defined in the following illustration and table. CyberJump Functions Component Menu activates the CyberMenu. Go to Bookmark displays the Bookmark window. Add Bookmark adds current page to Bookmark window. Go Back returns to previous page. Vertical Scroll jumps to the vertical scroll bar.
  • Page 30 HyperJump Functions HyperJump functions are defined in the following illustration and table. HyperJump Functions Component Menu activates the HyperMenu. Minimize reduces the size of the window. Close closes the window. Recall returns to the last active window. Vertical Scroll jumps to the vertical scroll bar. Start activates the Windows Start menu.

  • Page 31: About Your Cd-Rewritable (Cd-Rw) Drive

    About Your CD-ReWritable (CD-RW) Drive (available on select models) + + + + NOTE: For detailed information regarding your CD-RW drive and the just!burn software, please refer to the CD-RW just!burn Feature Guide. Your CD-RW drive has the following attributes: Supports standard CD-ROM, write-once CD-R, and rewritable CD-RW discs.

  • Page 32: Just!Burn Cd Assistant

    just!burn CD The just!burn CD Assistant will appear whenever a blank disc is inserted into the Assistant CD-RW Drive. From the just!burn CD Assistant screen, you are given options allowing access to the following tools in the package. PacketCD PacketCD stores file to your CD-R or CD-RW disc. Selecting this option creates a drive letter in your Windows Explorer screen.

  • Page 33: Just!Data

    just!data You can easily create data CDs which can be read on almost any computer and operating system with just!data. Your Internet PC can use your hard drive for temporary storage of files, enabling you to copy from one disc to another if you have only a CD-RW drive.

  • Page 34: Recording Audio Cds

    Recording To achieve the best performance when recording audio CDs on a CD-RW drive, Audio CDs complete the following steps: From the just!audio main menu, select the CD-ROM tab. Insert the source disc (the disc containing the tracks you want to record from). Click and drag the desired tracks (songs) to the New CD window.

  • Page 35: What Is Buffer Underrun

    What is Buffer A buffer underrun error occurs when the data flow is interrupted. This type of error Underrun? can occur on single or dual optical drive systems (CD-ROM, CD-RW, or DVD-ROM drive). If you experience a buffer underrun error in the just!burn application, a window will appear offering multiple options.

  • Page 36: Using The Dvd Player (Available On Select Models)

    Using the DVD Player (available on select models) Compaq DVD Player Control Window · To start your DVD Player program, double-click the DVD Player icon on your Windows desktop. Alternatively, you may execute the following steps: Click Start on the Windows Taskbar. Point to Programs.

  • Page 37: Identifying Your Region Setting

    Identifying Your To identify region settings, complete the following steps: Region Setting Insert a DVD into the DVD drive. Click the DVD Options button on the DVD Player control panel. The DVD Options window opens. The selected check box under the Select DVD Region tab indicates your computer’s current region setting.

  • Page 38: Display Options

    When a DVD is inserted into the DVD drive, the features available on your DVD player are displayed. When a particular feature is not available, the respective button does not respond when clicked. Display Options You can choose how the controls and DVD content are displayed on your computer. Viewing and hiding the DVD Player panel To view the DVD Player panel when the DVD Content Picture window is set to full-window size, click on the edge of the screen.

  • Page 39: On-Screen Control Buttons

    On-screen The DVD on-screen control buttons are as described in the table below. Control Buttons Button Name Description ò Open Displays a list of files for playback. ’ Opens the DVD drive to load or remove discs. Eject DVD Options Displays the DVD Options menu for selecting Video Display and Parental Controls.
  • Page 40 Button Name Description Displays the main title menu to select content. Title Menu/ Resume Change Camera Changes the camera angle of content being played. This feature is allowed only for DVD content created using Angle multiple cameras and camera angles. Toggles between left channel, right channel, and stereo Karaoke mode (dual mode).

  • Page 41: Parental Control Of Dvd Viewing

    Parental Control In general, the Motion Picture Association of America (MPAA) rating of a DVD of DVD Viewing movie (G, PG, PG-13, R, or NC-17) is printed on the DVD cover and documentation. For DVD titles with parental control, a parental control code is recorded in the DVD disk to match the MPAA rating;...
  • Page 42 2-32 Features of Your Internet PC...

  • Page 43: Chapter 3 A Quick Overview Of Microsoft Windows

    Chapter 3 A Quick Overview of Microsoft Windows This chapter gives you information about many of the easy-to-use features of your Internet PC and Microsoft Windows. Get Organized: How To Manage Your Files Windows Explorer displays the contents of your computer as an ordered list or tree. You can use this program to locate, copy, move, or delete files on any drive or folder in your computer.

  • Page 44: Storage Drives

    Storage Drives Your diskette drive, hard drive, CD, CD-RW, DVD and other drives are designated with letters of the alphabet as well as icons. To determine your drive letters, complete the following steps: From the Windows desktop, double-click the My Computer icon.

  • Page 45: Copying Files

    Copying Files To place a copy of a file in a new location, complete the following steps: Use Windows Explorer or My Computer to locate the file you want to copy. Click the file to select it. Click the Edit menu, and then click Copy. Open the folder where you want to copy the file.

  • Page 46: Restoring Files

    Restoring Files When you delete a file from your hard drive, it moves to the Recycle Bin. It is not removed from the system until you empty the Recycle Bin. + + + + NOTE: Files deleted from a diskette or from a network drive are erased permanently. They are not sent to the Recycle Bin.

  • Page 47: Deleting Files And Folders

    Deleting Files To delete a file or folder, complete the following steps: and Folders Click the file or folder you want to delete. Press the Delete key. A confirmation dialog box is displayed. Click Yes if you want to delete the file or folder. If you do not want to delete the file or folder click No or Cancel.

  • Page 48: Learning About The Control Panel

    Learning about the Control Panel The Control Panel contains many of the tools used to change how Windows looks and works. To access the Control Panel, perform the following steps: Click Start. Point to Settings and choose Control Panel. A window containing system setup icons appears. Double-click an icon to see the settings that you can change for that item.

  • Page 49: Setting Up Display Properties

    Setting Up The Display Properties window contains controls for customizing the way Windows Display looks on your system. For example, you can change your desktop’s wallpaper (background) and screen saver. Properties To access display settings, perform the following steps: Click Start. Point to Settings.

  • Page 50: Changing The Wallpaper

    Changing the You can change the wallpaper (background appearance of the Windows desktop) on Wallpaper the Background tab of the Display Properties window. The following table describes the various parts of this tab. After you make any changes, click OK to apply the changes.

  • Page 51: Changing The Screen Saver

    Changing the Screen savers are programs that prevent a static image from damaging the monitor. Screen Saver They start automatically after a user-defined period of inactivity. To change your system’s screen saver, click the Screen Saver tab in the Display Properties window.

  • Page 52: Shortcuts For The Desktop

    Shortcuts for the Desktop Shortcuts are icons that provide quick access to frequently used programs, files, folders, and drives. By double-clicking a shortcut, you can open its corresponding folder or file without having to find it first. Shortcuts do not change the location of files;...

  • Page 53: Chapter 4 Connecting To The World

    Chapter 4 Connecting To The World Working With Your Modem Your Internet PC is equipped with a 56K V.90 data/fax modem. Optionally, you may have a DSL/56K V.90/1 Mbps HomePNA/10-100 Mbps Ethernet adapter card (available on select models). For information on the 56K V.90/1 Mbps HomePNA/ 10-100 Mbps Ethernet adapter card, refer to the Home Networking Feature Guide.

  • Page 54: Using Your Modem With The 56K Itu V.90 Standard

    Using Your If DSL service is not yet available in your area, your modem is ready to operate using Modem with the the 56K ITU V.90 Standard. You will be able to download files at a rate of up to 56 Kbps over standard telephone lines.

  • Page 55: Using Your Modem With Dsl Service

    Constant Connection. DSL service provides constant Internet access without the wait of dialing your ISP. + + + + NOTE: DSL connections are designed to be “ALWAYS ON.” Therefore, please refer to the Power Management section in this guide for information to avoid DSL disconnections due to default Power Management operation.

  • Page 56: Connecting Your Digital Dsl/56K Modem

    Connecting Your You must contact your telecommunications service provider and ISP to determine the Digital DSL/56K availability of DSL service in your area. You may be required to have an external telephone line splitter installed at an additional cost by your telecommunications Modem service provider.

  • Page 57: Networking Your Pcs

    Networking Your PCs Connecting Your Your Compaq Internet PC may be equipped with a 10/100 Mbps network interface Internet PC adapter and its associated driver. For the exact location of the Ethernet connector, refer to the Compaq Presario Quick Setup poster that came with your computer. to an Ethernet + + + + Network...
  • Page 58 In the Network window, the Configuration tab is displayed: Click Add. Select Client and click Add. Select Microsoft. Select Client for Microsoft Networks, then click OK. Select File and Print Sharing…, then click in both boxes to make check marks appear. Click OK.

  • Page 59: Mapping A Network Drive

    Select the Identification Tab in the Network window and complete the following steps: Enter a name for the computer. This name must be unique, different from the name of every other computer in the network. The name may contain a maximum of 15 letters, numbers, and the following special characters: ! @ # $ % ^ &...

  • Page 60: Sharing Folders

    Sharing Folders To prevent others on the network from accessing sensitive files on your computer, you can set the access level on a folder by adjusting the shared files properties. The shared properties can be changed to meet your file security needs. File Security Microsoft Networking enables file sharing at the folder level;...
  • Page 61 Sharing a Folder To share the folder, complete the following steps: Locate the folder using Microsoft Windows Explorer. Right-click the folder name. Click Sharing. Click Shared As. The folder name displays automatically in the Share Name box. If you wish, you may change the share name.

  • Page 62: Sharing Printers

    Sharing Printers One of the advantages of installing a network is the ability to share expensive resources, such as a printer. Setting Up Printer Sharing To share a printer, complete the following steps: From the Windows Taskbar, click the Start button, point to Settings, then click Printers.

  • Page 63: Let's Get Digital

    Let’s Get Digital Introducing the The Digital Creativity Imaging Center (DCIC) (available on select models) is the Digital Creativity latest in digital interfaces coupled with imaging software. You can use it to perform the following tasks: Imaging Center (available on Connect digital video camcorders and videophone cameras select models) Input, capture, edit, and enhance full-motion video, audio, and photos...
  • Page 64 The Digital Creativity Imaging Center (DCIC) Icon Component USB port (2) 1394 port (available on select models.) 4-12 Connecting To The World...

  • Page 65: Chapter 5 Quick And Easy Upgrades

    Chapter 5 Quick and Easy Upgrades Making A Good Thing Better Your Compaq Internet PC is fully upgradable. It is designed with easy access panels to allow quick and easy access to install new hardware. If you would like to replace the system board or microprocessor, please consult a Compaq Authorized Service Provider.

  • Page 66: Access To The Components

    Access to the Components Your Compaq Internet PC has been constructed using EZ Access Panels. This design makes it simple to access the internal components. The following illustrations demonstrate how to remove the EZ Access panels. Removing the To remove the back EZ Access panel, press the button on top of the panel Back EZ Access gently pull outward Panel...

  • Page 67: Installing New Hardware

    Installing New Hardware If you add new hardware such as a printer or a gamepad to your computer, you may be prompted to insert the Windows Installation CD or diskettes. If this prompt occurs, complete the following steps: At the Add New Hardware Wizard, click Next to begin installing the drivers and files necessary to make the new hardware work.

  • Page 68: Removing The Left Ez Access Panel

    Removing the To remove the left EZ Access panel, press the button on top of the panel Left EZ Access gently pull outward Panel Removing the Left EZ Access Panel Replacing the Modem or Adding a PCI Expansion Card To replace the modem or other PCI expansion card, complete the following steps: Read all the manufacturer documentation for the new card.

  • Page 69: Replacing The Hard Drive

    Remove the retaining screw holding the card in place from the back. 10. Remove the modem or PCI card. 11. Carefully align the new modem or other PCI card with the PCI slot and firmly press it in until it clicks into position. + + + + NOTE: The modem should always be in the topmost slot.

  • Page 70: Removing The Right Ez Access Panel

    Removing the To remove the right EZ Access panel, press the button on top of the panel Right EZ Access gently pull outward Panel Removing the Right EZ Access Panel Adding or Replacing Memory Modules Adding memory can improve computer and software performance. Your PC uses PC100 SDRAM memory.
  • Page 71 Select the General tab. The amount of memory displayed may not include the amount of memory automatically allocated for video display functions. To add memory, complete the following steps: Read all the manufacturer documentation for the new memory. Close all programs. Remove all diskettes and CDs.

  • Page 72: Reinstalling Deleted Drivers

    Reinstalling Deleted Drivers If a driver is accidentally deleted or the operating system is reinstalled, the driver subdirectory allows you to restore individual drivers rather than restore all the original software. The drivers you can restore are Audio, Video, Display, Modem, and CD-ROM.

  • Page 73: Installing Software From A Cd Or Diskette

    Installing To install software from a diskette or from a CD that does not automatically install, Software from a complete the following steps: CD or Diskette Close all open programs. From the Windows Taskbar, click Start, point to Settings, and then click Control Panel.
  • Page 74 5-10 Quick and Easy Upgrades...

  • Page 75: Chapter 6 Troubleshooting

    Chapter 6 Troubleshooting This chapter provides useful information on how to identify and correct common problems that may occur with your Internet PC. Helpful Hints If you encounter minor problems with your Internet PC, monitor, or software, refer to the following list of general suggestions before taking further action: Check that the computer and monitor are plugged into a working electrical outlet.

  • Page 76: Troubleshooting Audio Problems

    If a solution does not fix your problem, try all solutions for the symptom or try the solution a second time. If a problem persists and you are unable to resolve it yourself, please review the Service and Support Guide, or contact a Compaq Authorized Service Provider. Refer to the Certificate of Warranty for details.
  • Page 77 Audio Symptom Problem Solution ¶ Sound is distorted. Volume is too high. Click the Volume icon on the Taskbar. Click the Volume slider bar and drag it down, or press the Volume Down button on your Compaq Internet keyboard. Speakers may be damaged. Call a Compaq Authorized Service Provider.

  • Page 78: Troubleshooting Cd, Cd-Rw Or Dvd Problems

    Troubleshooting CD, CD-RW or DVD Problems CD or DVD Symptom Problem Solution CD has been inserted upside down. Reinsert the CD with the label facing up. CD or DVD drive cannot read a disc or takes too The DVD drive will take longer to start Wait at least 30 seconds to let the DVD drive long to start.

  • Page 79: Troubleshooting Diskette Drive And Zip Drive Problems

    Troubleshooting Diskette Drive and Zip Drive Problems Diskette Drive or Zip Drive Symptom Problem Solution A non-formatted diskette has been Not reading drive: To format the diskette, follow these steps: “Abort, Retry, Fail?” inserted. message appears. 1. Double-click the My Computer icon on the desktop.
  • Page 80 Diskette Drive or Zip Drive Symptom Problem Solution Diskette drive cannot Diskette is not formatted. To format the diskette, follow these steps: save information to 1. Double-click the My Computer icon on the diskette. desktop. 2. Select the 3 1/2 Floppy (A:) drive. 3.

  • Page 81: Troubleshooting Display (Monitor) Problems

    Troubleshooting Display (Monitor) Problems Display Symptom Problem Solution Monitor power cable is not connected to Reconnect the monitor’s power plug on rear of Screen is blank and monitor power light is monitor or wall outlet. monitor and wall outlet. not lit. Screen is blank.

  • Page 82: Troubleshooting Fax Modem Problems

    Troubleshooting Fax Modem Problems Fax Modem Symptom Problem Solution Fax modem is not connected properly. Reconnect the fax modem, verifying the following Cannot send or receive faxes. connections: Telephone Line to Telephone (for external phone sets) and Telephone Line to Wall Jack (from Internet PC to wall).

  • Page 83: Troubleshooting Game Problems

    Troubleshooting Game Problems Games Symptom Problem Solution Minimum hardware or software Review the game documentation or packaging for Game crashes frequently. requirements set by game minimum requirements. manufacturer have not been met. Game was not set up properly when Reinstall the program, noting any settings and installed.

  • Page 84: Troubleshooting Internet Access Problems

    Troubleshooting Internet Access Problems Internet Symptom Problem Solution Internet Service Provider (ISP) account Verify Internet settings, or contact your ISP for Cannot connect to the Internet. is not set up properly. assistance. Modem is not set up properly. Reconnect the modem, verifying the following connections: Telephone Line to Telephone (for external phone sets) and Telephone Line to Wall Jack (from Internet PC to wall).

  • Page 85: Troubleshooting Keyboard And Scroll Mouse Problems

    Troubleshooting Keyboard and Scroll Mouse Problems Keyboard and Scroll Mouse Symptom Problem Solution Keyboard connector is not properly 1. Shut down your Internet PC using your mouse. Keyboard commands and typing are not connected. 2. On the Taskbar, click Start. recognized by Internet 3.

  • Page 86: Troubleshooting Memory Problems

    Troubleshooting Memory Problems Memory Symptom Problem Solution All memory in Internet PC is being used by To avoid Windows automatically running Insufficient memory message is displayed. open programs and memory is needed for unnecessary programs at start up, complete the desired task.
  • Page 87 Power Internet PC will not System files may have been damaged. You 1. Insert a start-up disk in the diskette drive. will need to insert a start-up disk or start. 2. Restart your Internet PC. Windows Start-up disk to restart your 3.

  • Page 88: Troubleshooting Printer Problems (See Your Printer Manual For Additional Information)

    Troubleshooting Printer Problems (see your printer manual for additional Information) Printer Symptom Problem Solution Printer cartridge is out of black ink. Replace the printer cartridge. Printer prints only in red or colors other than black. ` ` ` ` CAUTION: Do not attempt to install your printer cartridge by moving the printer carriage manually.
  • Page 89 Printer Symptom Problem Solution Poor print quality. Cartridge may be running out of ink. Replace cartridge by following the preceding directions. Cartridge nozzles may need cleaning. 1. Click Start. 2. Click Programs. 3. Select the printer model you have installed on your PC.
  • Page 90 Printer Symptom Problem Solution Poor print quality. Drivers are improperly installed. Uninstall and reinstall the printer drivers. To uninstall the printer drivers, complete the following steps: 1. On the Windows taskbar, click Start. 2. Click Programs. 3. Select your printer model. 4.

  • Page 91: Contacting Technical Support

    Contacting Technical Support If you were unable to fix your Internet PC using this troubleshooting section, refer to the Certificate of Warranty, Service and Support Guide or Service and Support Card that came with your computer for the technical support telephone numbers. Troubleshooting 6-17...
  • Page 92 6-18 Troubleshooting...

  • Page 93: Chapter 7 Government Approvals

    Chapter 7 Government Approvals European Union Notice Products with the CE marking complies with Telecommunication Terminal Equipment and Satellite Earth Station Equipment (TTE & SES) Directive (98/13/EC), the EMC Directive (89/336/EEC), and the Low Voltage Directive (73/23/EEC) issued by the European Community. Compliance with these directives implies conformity to the following European Norms or Regulations (the equivalent international standards and regulations are in brackets):...

  • Page 94: Federal Communications Commission Notice

    Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 95: Declaration Of Conformity For Products Marked With The Fcc Logo (United States Only)

    Declaration of Conformity for Products Marked with the FCC Logo (United States Only) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 96: Telecom Network Approvals

    Telecom Network Approvals These two icons and associated statements may be found on desktop and mini-tower computers. They are intended to communicate how to access the telecommunications regulatory approval information for your product. As an alternative to viewing the approval information on your product, country approval information may also be found on the Compaq Web site.

  • Page 97: Telephone Consumer Protection Act Of 1991

    If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. However, if advance notice is not practical, you will be notified as soon as possible. You will also be informed of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your equipment.

  • Page 98: Canadian Regulations Governing The Use Of Modems

    Canadian Regulations Governing the Use of Modems Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The department does not guarantee the equipment will operate to the user’s satisfaction. Before installing the equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.

  • Page 99: U.k. Babt Users Notice

    U.K. BABT Users Notice (SupraExpress 56i Pro Global Modem - Desktop Products Only) The modem is intended for only use in the Compaq Internet PC. For the purposes of BABT approval, the modem is classified as a host-independent product. Telephone The modem is suitable for connection to the Public Switched Telephone Network Network (PSTN) direct exchange lines and relevant branch systems (PBXs).

  • Page 100: Auto Dialing With The Modem

    Any other usage will invalidate the approval of the apparatus, if as a result, it then ceases to conform to the standards against which approval was granted. All apparatus connected to this modem, and thereby connected directly or indirectly to the British Telecom Public Switched Telephone Network, must be approved apparatus as defined in Section 22 of the British Telecommunications Act of 1984.

  • Page 101: Benutzerhinweise Für Besondere Bestimmungen In Österreich

    Benutzerhinweise für besondere Bestimmungen in Österreich Hinweis für die Sofern Sie das SupraExpress 56i Pro global modem an einer Nebenstellenanlage Benutzung in benutzen wollen, erkundigen Sie sich bitte bei Ihrem Fachhändler nach der Möglichkeit, die Amtsholung einzustellen. osterreich Wahlsperre Ein Modem darf, beispielsweise im „unbeaufsichtigten Betrieb“, nicht pausenlos dieselbe Rufnummer anwählen (Wahlsperre).

  • Page 102: Speciale Gebruiksinstructies Voor Nederland

    Speciale gebruiksinstructies voor Nederland Aansluitfactor Het modem is geschikt voor aansluiting op het openbare geschakelde telefoonnetwerk en op (analoge) telefooncentrales binnen bedrijven en instellingen. De aansluitfactor is een waarde die wordt toegekend aan alle apparaten die op het openbare telefoonnetwerk kunnen worden aangesloten. Met deze waarde kan worden berekend hoeveel apparaten maximaal parallel kunnen worden geschakeld.

  • Page 103: New Zealand Modem Statements

    New Zealand Modem Statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.

  • Page 104: Safety

    The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing (S0 set between 2 and 10). This ensures the following: A person calling your modem will hear a short burst of ringing before the modem answers.

  • Page 105: Using The Computer

    ` ` ` ` CAUTION: Do not dispose of batteries with general household waste. To dispose of them or recycle them, use the public collection system in accordance with local regulations or return them to Compaq, an authorized Compaq Partner, or the point-of-sale. In North America, dispose of nickel-metal-hydride or lithium-ion batteries by taking advantage of the Compaq battery recycling program.

  • Page 106: Energy Compliance

    Energy Agency labels are on the computer. Compliance Energy Star Compliance Compaq Internet PC products marked with the Energy Star Logo are compliant with Energy Star Computers Program 2.0 standard of the U.S. Environmental Protection Agency (EPA). The EPA Energy Star Logo does not imply endorsement by the EPA. As an Energy Star Partner, Compaq Computer Corporation has determined that products marked with the Energy Star Logo meet the Energy Star guidelines for energy efficiency.

  • Page 107: Glossary

    Glossary American A private, nonprofit organization that facilitates the development of national National technical standards by establishing consensus among qualified public and private Standards sector groups. Institute (ANSI) American The code used to represent the conversion of keyboard characters into binary digits Standard Code that can be processed by the computer.
  • Page 108 BIOS See Basic Input Output System. A unit of measurement used to describe the smallest possible piece of computer information, represented as a binary digit. Eight bits is equal to one byte. See byte, binary digit. boot To start up a computer. During the start-up process, information necessary for the computer to operate is loaded into the memory.
  • Page 109 Channel Bar A feature of the Microsoft Windows 98 active desktop that provides single-click access to featured Web sites. chip A tiny silicon wafer that contains miniature transistors and circuits. See central processing unit, microprocessor. client A computer workstation on a network that has access to the data and services of a central computer known as a server.
  • Page 110 desktop See Windows desktop. desktop A personal computer designed to be set up on a desk, as opposed to an easily- computer transportable notebook computer. Contrast laptop computer, notebook computer. desktop The use of a personal computer with word processing, graphics, or page-layout publishing programs to produce professional-quality documents.
  • Page 111 disc See compact disc. diskette A storage device made of flexible plastic film coated with iron oxide cased in a hard plastic shell. Also known as a 3.5" or floppy diskette. See floppy. diskette drive A device that enables a computer to read data from and write data to diskettes. Disk Operating The generic name for the Microsoft Disk Operating System (MS-DOS).
  • Page 112 expansion slot A receptacle on the system board that accepts a device that adds functionality to the computer, such as a modem. Explorer See Microsoft Internet Explorer, Microsoft Windows Explorer. extranet An intranet that is accessible to those not part of the organization by special permission.
  • Page 113 home Allows users to connect HPNA-certified peripheral equipment to an HPNA-certified networking PC through home telephone lines. See also Home Phoneline Network Alliance (HPNA). Home Phoneline The Home Phoneline Networking Alliance is an association of industry-leading Network companies working together to ensure adoption of a single, unified phoneline Alliance (HPNA) networking standard and rapidly bring to market a range of interoperable home networking solutions.
  • Page 114 Hypertext An instruction set that specifies how information is published on the Internet. See Transport Hypertext Markup Language. Protocol (HTTP) See hertz. icon A small picture incorporated into the graphical user interface that represents a link or shortcut to a file, folder, or program. IEEE See Institute of Electrical and Electronics Engineers.
  • Page 115 internet Two or more networks connected together. Internet See Microsoft Internet Explorer. Explorer Internet A keyboard equipped with special buttons programmed to access the Internet, a keyboard favorite program, or perform other frequently used tasks with a touch of a button. Internet Service A business organization that provides Internet access through dial-up networking or Provider (ISP)
  • Page 116 See liquid crystal display. See light-emitting diode. light-emitting A device that glows when an electric current passes through it. Status lights on diode (LED) computers are often LEDs. link An item that provides direct access to a file, program, directory, or Web site. See hyperlink, shortcut.
  • Page 117 memory The place where data and instructions are stored for use by the processor. There are several different types of memory that include the following: Random-access memory (RAM) is the space where programs and data are stored as they are used. Read-only memory (ROM) is the space where data needed to run the computer is stored.
  • Page 118 mouse A device used to move a pointer on the display as well as make selections by clicking the buttons. See double-click, left-click, right-click. A type of digital audio file. Often, music downloaded from the Internet is presented in this format. MPEG Moving Picture Experts Group.
  • Page 119 See operating system. parallel port A device that transfers bits of data simultaneously through the eight separate wires in a parallel cable. Printers are often connected to a parallel port. partition To format a hard disk so that it behaves as if it is two or more smaller hard disks. Personal computer.
  • Page 120 Presario A link to exclusive deals and discounts from Compaq partners and is available only Treasures to Presario owners. processor See microprocessor. Product Key The Microsoft Windows operating system product identification code printed on the lower right corner of the cover of the Microsoft Windows Getting Started guide. You must enter this code during the Microsoft Windows Setup.
  • Page 121 See real-time clock. screen saver A blank screen or a moving image that automatically is displayed after the computer has not been used for a predetermined amount of time. Screen savers were designed to prevent damage to the screen. As monitor technologies continue to improve and damage is no longer a concern, screen savers are now used to provide privacy and entertainment.
  • Page 122 TCP/IP See Transmission Control Protocol/Internet Protocol. Transmission An industry standard instruction set that specifies how data is transmitted through a Control Protocol/ network. TCP/IP enables cross-platform communications, that is, a computer running Internet Protocol a Microsoft Windows operating system can access data and information provided by (TCP/IP) a computer running a different operating system.
  • Page 123 videophone See Intel VideoPhone. virtual memory See memory. virus A harmful computer program that may cause damage to data or programs. See anti- virus utility. voltage selector A slide switch on the PC that permits connection to more than one voltage input. switch The switch is normally set to the correct voltage when the PC is shipped.
  • Page 124 Glossary-18 Glossary...
  • Page 125 button Community 2-11 Instant Answer 2-11 Instant E-Mail 2-11 Instant Internet 2-10 Index Instant Search 2-10, 2-11 Internet 2-11 Launch 2-12 Multimedia Easy Access 2-14 My Presario 2-10, 2-11 Quick Print 2-12 Retail Central 2-10 Numerics Shopping 2-11 Sleep 2-12 1394 connector 4-11 sleep 2-4 56K modem 4-1...
  • Page 126 computer Digital Dashboard connecting on a network 4-5 Awake indicator 2-2 connecting to shared printer 4-10 defined 2-1 features 2-1 E-Mail Waiting Indicator 2-2 finding files 3-1 features 2-1 naming for networking 4-7 Internet Alive 2-2 networking 4-5 Internet Alive indicator 2-2 shutting down 2-5 settings 2-3 upgrading 5-1...
  • Page 127 DVD Player changing a drive region 2-27 display options 2-28 enlarging and reducing the view window 2-28 troubleshooting 6-8 hiding the Taskbar 2-28 fax modem 4-1 identifying region settings 2-27 FCC notice 7-2 on-screen control buttons 2-29 file security parental control of DVD viewing 2-31 on a network 4-8 play settings 2-27 files...
  • Page 128 Internet Service Provider troubleshooting 6-10 Internet shopping 2-11 hard drive 6-9 Internet software sharing 4-5 installing 5-9 hardware for networks 4-5 establishing an account 4-2 installation for networking 4-5 installing new 5-3 Help finding 1-4 helpful hints 6-1 just!burn CD Assistant 2-22 Ethernet 4-5 accessing the just!burn User’s Manual 2-23 HyperJump 2-18...
  • Page 129 mouse 2-15 assigning CyberJump and HyperJump featues 2-18 Launch button 2-12 basic techniques 2-16 LCD Screen 2-2 connector 2-8 lockup functions and techniques 2-16 system 2-5 options 2-17 scrolling and zooming 2-17 troubleshooting 6-11 USB connection 2-8 MPAA rating memory on DVDs 2-31 troubleshooting 6-12 multimedia buttons 2-7...
  • Page 130 online indicator 2-2 Quick Print button 2-12 panel read-only access 4-9 LCD 2-2 recording parental control audio CDs 2-24 of DVD viewing 2-31 Recycle Bin 3-4 password 4-7 emptying 3-4 PC Speaker 2-2 removing files 3-3 PCI expansion card replacement adding or replacing 5-4 battery 7-12 playing DVDs 2-26...
  • Page 131 shared folders creating 4-8 shared printers telecommunications network approvals 7-4 connecting 4-10 Telephone Consumer Protection Act of 1991 7-5 sharing hard drive 4-5 text conventions 1-3 Shopping button 2-11 text symbols 1-2 shortcuts 3-10 trash arranging 3-10 emptying 3-4 creating 3-10 troubleshooting 1-4, 6-1, 6-5, 6-9, 6-11, 6-12 defined 3-10 CD 6-4...
  • Page 132 Universal Serial Bus. See USB waking your computer 2-4 upgrading your computer 5-1 wallpaper URL address changing 3-8 Compaq Service and Support 1-4 warning battery 7-12 connectors 4-11 Windows defined 4-11 Control Panel 3-6 keyboard 2-7 customizing 3-7 scroll mouse 2-8 Help 1-4 USB Internet keyboard.

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