HP P9000 Manual page 13

NOTE: HP Insight Remote Support Standard is not supported on XP and P9500 Disk Arrays.
Table 6 P9500 disk array remote support products
HP Product
AE241A
AE242A
AE244A
AE245A
Details are available at:
http://www.hp.com/go/insightremotesupport
To download the software, go to Software Depot:
Description
HP XP/P9500 Remote Device Access
Support
HP XP/P9500 no Remote Device
Access Support
HP XP/P9500 Mission Critical No
LAN Support
HP XP/P9500 No Mission Critical
LAN Support
Application
For customers that fully commit to use
HP Remote Support. It uses HP Insight
Remote Support for P9500 Remote
Device Monitoring utilizing
LAN/Internet connectivity and Remote
Device Access Support. This
configuration is required to meet the
objectives of XP disk array's Internet
connectivity with Remote Device Access
initiative and prerequisites for Critical
Support contracts. HP recommends that
the AE241A product with Internet
connectivity should be utilized for all
new P9500 installations, to ensure the
optimal support model and highest TCE.
For customers that commit to utilize
Internet and Insight Remote Support
connectivity for P9500 Remote Device
Monitoring but will not allow for Remote
Device Access to the P9500 array from
HP for proactive and critical support
processes.With no Remote Device
Access, Critical Support contract
prerequisites cannot be met.
For a customer whose strict security
protocols specifically prohibit inbound/
outbound traffic to/from the data center
and thus will not allow Remote Support
connection by either modem or
LAN/internet connectivity; but does
have Mission Critical Services with
Customer Engineer onsite included in
the terms of the support contract.
Factory Authorization will be required
to order this product. Proof of valid
Customer Engineer onsite Mission
Critical support contract must be
provided for Factory Authorization
approval.
For a customer whose strict security
protocols specifically prohibit
inbound/outbound traffic to/from the
data center and thus will not allow
Remote Support connection by either
modem or LAN and does not have a
Mission Critical Services on-site
contract. The added cost of this
configuration only covers the additional
warranty support cost to HP during
warranty period. Other additional costs
can also be incurred for support
contracts for customers who do not have
remote support configured.
Insight Remote Support 13