Download Print this page

HP D5970A - NetServer - LCII User Manual

Hp netserver lc 3 user guide
Hide thumbs


Quick Links

HP NetServer LC 3
User Guide



  Related Manuals for HP D5970A - NetServer - LCII

  Summary of Contents for HP D5970A - NetServer - LCII

  • Page 1 HP NetServer LC 3 User Guide...
  • Page 2: Audience Assumptions

    Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.
  • Page 3: Table Of Contents

    Contents 1 Installation Overview ...................1 Verify Contents ....................1 View the Readme File..................1 Test the System Hardware (Optional).............2 Snap on the Anti-Tip Pedestal................2 Remove the Covers ..................2 Install Additional Memory................5 Remove the System Board ................6 Reinsert the System Board ................8 Install All Accessory Boards ................8 Raise the System Board ................8 Install Accessory Boards ................9 Install Additional Mass Storage Devices............
  • Page 4 Contents 3 HP Information Assistant................27 Overview ..................... 27 Audience Assumptions................. 27 Using Information Assistant................27 Getting Help..................... 28 Finding Information.................. 28 Copying and Printing Information ............. 29 Installing HP Information Assistant Software ..........29 Installing from the CD-ROM..............30 4 Accessories ....................
  • Page 5 Noise Declaration and Ergonomics ............72 C Warranty and Software License..............73 Hardware Product Limited Warranty ............73 Software Product Limited Warranty.............. 73 Hewlett-Packard Utility Software .............. 73 Third-Party Software Products ..............74 Hardware Accessories Limited Warranty............74 Hewlett-Packard Hardware Accessories ........... 74 Third-Party Hardware Products ..............
  • Page 6 Contents On-site..................... 78 HP NetServer Limited Warranty Coverage........... 80 Technical Support ..................80 U.S. and Canada ..................81 Europe..................... 81 Other Countries ..................82 Self-Help Tools .................... 82 Supplemental Warranty Service and Support..........83 Notice for Consumers in Australia: ............... 83 Notice For Consumers In New Zealand: ............
  • Page 7: Installation Overview

    1 Installation Overview This chapter contains simplified setup information about your HP NetServer LC 3. For more detailed setup instructions, consult the HP NetServer LC 3 Installation Road Map. You may also want to consult HP Information Assistant, located on the HP NetServer Online Documentation CD-ROM. See Chapter 3 of this guide for a description.
  • Page 8: Test The System Hardware (Optional)

    Chapter 1 Installation Overview Test the System Hardware (Optional) If you want to verify the system hardware as shipped, you can now run HP Diagnostic Assistant from the HP Navigator CD-ROM, as follows: 1. If you are not already running HP Navigator on the HP NetServer LC 3, boot the HP NetServer LC 3 from the HP Navigator CD-ROM: a.
  • Page 9 Chapter 1 Installation Overview ® To install options, you will need a flat 1/4-inch screwdriver and T15 TORX driver. Figure 1-1. Remove the Front Bezel (A), Top Cover (B & C) and Side Cover (D)
  • Page 10 Chapter 1 Installation Overview To remove the covers, refer to Figure 1-1 and do the following: 1. Turn off the HP NetServer and disconnect the power cord. WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. This action helps avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry, as well as exposure to shock hazard from telephone...
  • Page 11: Install Additional Memory

    Chapter 1 Installation Overview c. Push the top cover back, and lift it off. The Technical Reference Label is inside the top cover. 5. If you are installing any accessory boards or additional mass storage devices (other than hot-swap disk drive modules), also remove the side cover farthest from the system board (See Figure 1-1, Step D.): a.
  • Page 12: Remove The System Board

    Chapter 1 Installation Overview Remove the System Board If you are adding additional memory, remove the system board first. Use the retaining latches to start lifting the system board. Grasp the metal bracket at the top of the system board, and lift the system board straight up and out of the HP NetServer, as shown in Figure 1-2.
  • Page 13 Chapter 1 Installation Overview Figure 1-3. Insert the DIMM CAUTION Only install DIMMs on a system board lying flat on a static- dissipating work surface. The metal crosspiece indicated by the arrow in Figure 1-3 must be OFF the work surface. Otherwise, flexing can damage the system board.
  • Page 14: Reinsert The System Board

    Chapter 1 Installation Overview 4. Insert the DIMM fully the into the socket. The retaining clips will grasp the DIMM automatically if it is inserted properly. If the clips do not close, the DIMM is not inserted correctly. CAUTION Do not rock the DIMM into place, but apply firm and even pressure (significantly more than you would when installing SIMMs).
  • Page 15: Install Accessory Boards

    Chapter 1 Installation Overview Retaining Latch System Board in Raised Position Retaining Latch Slot Cover Slot 1 Slot 5 Slot 6 Backplane Figure 1-4. System Board in Raised Position Install Accessory Boards Install all accessory boards at this point. The backplane in the HP NetServer has five PCI-only slots (numbered 2 through 6) and one combined PCI/ISA slot (number 1).
  • Page 16 Chapter 1 Installation Overview Figure 1-5. PCI/ISA Board Identification For a list of boards HP has tested, view the Tested Products List located in the following: HP Order Assistant on the HP Web Site at Click the hot spot "search" and enter the words "tested products list." Browse through the search results list to find the topic you want.
  • Page 17: Install Additional Mass Storage Devices

    Chapter 1 Installation Overview e. Configuration Advisor displays the Configuration Advisories. You can print them out by saving them to disk (diskette) and later printing out from the diskette. Read the documentation supplied with the accessory boards. If you are installing an ISA non-plug-and-play board, write down the switch and jumper settings and all system resource requirements (such as memory range, I/O port range, DMA channel, and IRQ level).
  • Page 18 Chapter 1 Installation Overview Figure 1-6. Replace All Covers...
  • Page 19: Configure The Hp Netserver

    Chapter 1 Installation Overview 1. If the system board is in the raised position, lift the handles of its retaining latches to vertical, and push the system board down to seat it firmly in its slot. Lower the retaining latches simultaneously to secure the board. NOTE Lower both retaining latches at the same time to avoid jamming the system board.
  • Page 20: Reserve Resources For Isa Non-Plug-And-Play Board

    Chapter 1 Installation Overview 2. From the Options menu, select one of the following: Configure/View Host Adapter Settings: Select this option to configure or view SCSI bus interface definitions, boot device options, SCSI configurations, and advanced configuration options. SCSI Disk Utilities: Select this option to format disks or verify disk media.
  • Page 21: Install Hp Toptools

    Chapter 1 Installation Overview 3. Follow the onscreen instructions in Configuration Assistant to continue your HP NetServer installation. For details, refer to the HP NetServer LC 3 Installation Road Map, to Chapter 2, "HP Navigator," in this guide, or to Information Assistant. Install HP TopTools HP TopTools is browser-based management software that provides remote administration and monitoring of critical server components.
  • Page 23: Hp Navigator

    2 HP Navigator Contents of the HP NetServer Navigator CD-ROM Before the HP Navigator Main Menu is displayed, you may be prompted to set the language and the time and date. You can also set the language that the BIOS displays.
  • Page 24: Express Configuration

    Chapter 2 HP Navigator If you need to verify or modify SCSI host adapter settings, or if you need to low-level format SCSI disks or verify SCSI disk media, run the SCSISelect utility. Refer to "Run SCSISelect Utility" in Chapter 1, "Installation Overview."...
  • Page 25 Chapter 2 HP Navigator Select No for manual NOS installation. Perform a manual NOS installation if you are installing a NOS other than certain versions of Novell NetWare / IntranetWare or Microsoft Windows NT Server, or if you have replaced any HP components. View Configuration Advisories: Read the configuration advisories, and print them out if necessary.
  • Page 26: Custom Configuration

    Chapter 2 HP Navigator For Manual NOS Installation Only: Before you perform a manual NOS installation, you must print out instructions and manually create NOS-specific drivers diskettes, as follows: Create Drivers Diskette(s): On the Create Drivers Diskette(s) screen, select Create Drivers Diskette(s) to create one or more customized diskettes containing HP drivers and configuration files to use when you install the NOS.
  • Page 27 Chapter 2 HP Navigator Remote Assistant, select Configure Remote Management on the Configure Remote Management screen. Configure Disk Array: If you have an HP disk array, you must configure it with the disk array utility. Select Execute on the Configure Disk Array screen. Execute Card Utilities: When HP Navigator finds installed boards for which there are additional configuration utilities on the CD-ROM, this option becomes available to complete the configuration of the boards.
  • Page 28: Replicate Configuration

    Chapter 2 HP Navigator For Manual NOS Installation Only: Before you perform a manual NOS installation, you must print out instructions and manually create NOS-specific drivers diskettes, as follows: Create Drivers Diskette(s): On the Create Drivers Diskette(s) screen, select Create Drivers Diskette(s) to create one or more customized diskettes containing HP drivers and configuration files to use when you install the NOS.
  • Page 29: Toptools For Servers

    Chapter 2 HP Navigator View the information about TopTools for Servers on the HP Web Site at View information about HP Remote Assistant. On the HP Navigator CD-ROM, select HP Management Solutions on the Main Menu, and then select the desired option to learn more. TopTools for Servers HP TopTools for Servers is a browser-based management application that provides remote administration and monitoring of critical server components.
  • Page 30: Integrated Remote Assistant

    Chapter 2 HP Navigator If your system came with this version of the CD-ROM, then TopTools is located on the CD-ROM. See the TopTools Administrator Guide for detailed installation instructions. If you would like the latest version, please download the TopTools software and documentation from the HP NetServer Web Site at See the TopTools Administrator Guide on the HP Web Site for detailed...
  • Page 31: Information Assistant

    Chapter 2 HP Navigator Information Assistant HP NetServer Information Assistant, located on the HP NetServer Online Documentation CD-ROM, gives you access to relevant HP NetServer documentation. It includes user and service guides in online format, and these can be viewed on screen or printed. You can get specifics about system and accessory installation, Network Operating Systems, troubleshooting, error messages, part numbers, replacement information, and more.
  • Page 33: Hp Information Assistant

    It contains basic, intermediate, and advanced information to allow the user to set up, configure, and perform maintenance service on the NetServer. Hewlett-Packard Company assumes users of Information Assistant are qualified in the operation of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 34: Getting Help

    Chapter 3 HP Information Assistant Information Assistant has many features that help you quickly find the information you need. The following is a brief description of these features. To understand how to use each function, use the Information Assistant help system. Install Information Assistant from the HP NetServer Online Documentation CD-ROM as an application program on a Windows client machine (see "Installing HP Information Assistant Software"...
  • Page 35: Copying And Printing Information

    Chapter 3 HP Information Assistant You can also navigate between topics by using hot spots and by using the History button to revisit previously viewed topics. For example: Jump to other topics. Click on hot spots in graphics and text that link to other topics or to more information about the current topic.
  • Page 36: Installing From The Cd-Rom

    Chapter 3 HP Information Assistant Installing from the CD-ROM To install Information Assistant onto a Windows PC from the HP NetServer Online Documentation CD-ROM, perform these steps: 1. Turn on your computer and CD-ROM drive. 2. Run Windows and display the Program Manager. 3.
  • Page 37: Accessories

    4 Accessories Installing Accessories If you are installing an ISA non-plug-and-play accessory board, follow the directions in the HP NetServer LC 3 Installation Road Map. If it is not available, refer to Information Assistant. Refer to "Configuring ISA Non-Plug-and-Play Board" in this chapter to reserve system resources for the board. If you are installing additional memory (DIMMs), PCI accessory boards, or SCSI mass storage devices follow the instructions in the HP NetServer LC 3 Installation Road Map.
  • Page 38: Configuring Isa Non-Plug-And-Play Board

    Chapter 4 Accessories Configuring ISA Non-Plug-and-Play Board If you installed an ISA non-plug-and-play accessory board (such as certain modem boards, network interface boards, or multi-port boards) in an HP NetServer, you must reserve system resources for the board by using the Setup utility.
  • Page 39 Chapter 4 Accessories 11. Use the up and down arrow keys to select the DMA channel that corresponds to the DMA channel required for the ISA board you are installing, and press the + or - key on the keypad to reserve it. Reserve all DMA channels needed for the board.
  • Page 40: Upgrade Video Memory

    Chapter 4 Accessories Upgrade Video Memory You can upgrade video memory from the standard 1 MB to the optional 2 MB. To do so, the following steps are necessary: WARNING The video memory upgrade chips must be oriented correctly, and it is possible to insert them into their sockets backwards (turned by 180 degrees).
  • Page 41: Installation In Rack (Optional)

    5 Installation in Rack (Optional) Rack Installation Overview Before you install the HP NetServer in a rack assembly, install any optional hardware in the HP NetServer. You can configure the HP NetServer before or after you install it in the rack. Before you start, read the rack installation kit instructions.
  • Page 42: Pedestal Removal

    Chapter 5 Installation in Rack (Optional) Pedestal Removal An anti-tip pedestal is shipped with each LC 3. You must remove the anti-tip pedestal (if it is installed) from the HP NetServer before you install it in a rack assembly. You may also need to remove it to facilitate shipping the HP NetServer.
  • Page 43 Chapter 5 Installation in Rack (Optional) Figure 5-1. Depress the Two Plastic Buttons 2. Hold down both plastic buttons, and slide the HP NetServer forward on the pedestal, as shown in Figure 5-2, to disengage the hooks holding the pedestal.
  • Page 44: Rack Installation Instructions For The Hp Netserver Lc 3

    Chapter 5 Installation in Rack (Optional) Figure 5-2. Slide the HP NetServer Forward 3. Lift the HP NetServer off the pedestal. Rack Installation Instructions for the HP NetServer LC 3 NOTE The instructions which follow are specifically for the "HP Systems"...
  • Page 45 Chapter 5 Installation in Rack (Optional) 1. Determine the baseline of the LC 3 base assembly. See Figure 5-3. Figure 5-3. Map of Rack Nut Positioning for LC 3 base 2. Attach rack nuts to the inside face of all four vertical columns. The nuts should be positioned six holes above the base line of the unit as shown in Figure 5-3.
  • Page 46 Chapter 5 Installation in Rack (Optional) 9. Insert one M4 button-headed screw through the filler panel and into the threaded insert in the sliding shelf of the base assembly. 10. Insert one cosmetic screw through the flange on the left sliding shelf and into the rack nut you positioned there in step 3.
  • Page 47 Chapter 5 Installation in Rack (Optional) Figure 5-4. Lift the LC 3 onto the Base Unit (View from Underneath) 13. Insert four M4 type screws through the server chassis and into the threaded inserts in the base unit. Figure 5-5 illustrates placement and screws.
  • Page 48 Chapter 5 Installation in Rack (Optional) Figure 5-5. Alignment of LC 3 14. Re-install the side covers, top cover, and front bezel. Doing so assures proper air flow and cooling. See the section entitled "Replace All Covers" in Chapter 1.
  • Page 49: Pdu Placement And Power Cabling

    Chapter 5 Installation in Rack (Optional) 15. One of the narrow filler panels which come with the rack mount kit is to be attached at the right side of the server. Use the panel to determine the location of rack nuts to mount it. Place the rack nuts at the correct location and fasten the filler panel to the right front column of the rack.
  • Page 51: Troubleshooting

    6 Troubleshooting Precautions WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry.
  • Page 52: Common Installation Problems

    The following sections contain general procedures to help you locate installation problems. If you need assistance, contact your reseller first. If you need to get assistance from Hewlett-Packard, refer to Appendix D for information on service and support. If the System Will Not Power On...
  • Page 53: Troubleshooting Sequence

    Chapter 6 Troubleshooting 2. If the HP NetServer is plugged into a switched multiple-outlet box, make sure the switch on the outlet box is turned on. 3. Plug a different electrical device (such as a printer) into the power outlet, and turn it on to check if the fault is with the power supply.
  • Page 54: Error Message Is Displayed

    Chapter 6 Troubleshooting 4. Restart the system. If the system does not function, refer to one of the following sections, depending upon whether an error message is displayed: "Error Message Is Displayed" "No Error Message Displayed" 5. If the system still will not restart, clear the system configuration memory and restart the system, as described in "Clearing the System Configuration."...
  • Page 55: No Error Messages Displayed

    Chapter 6 Troubleshooting Message Corrective Action Operating system Check whether the drive from which you are booting has not found the power and SCSI flat cables connected. Verify that the SCSI cable is securely plugged into the SCSI controller board. Narrow (50-pin) SCSI devices require the wide- to-narrow SCSI adapter with the white body on the SCSI cable.
  • Page 56 Chapter 6 Troubleshooting 3. The computer and display are turned on. (The power-on indicator should be illuminated.) 4. The display's contrast and brightness settings are correct. 5. All internal cables are properly connected, and all boards are firmly seated. 6. Check that the system board is fully seated in the backplane slot and that the retaining latches at the top of the system board are fully lowered.
  • Page 57: Clearing The System Configuration

    Chapter 6 Troubleshooting Check that all DIMMs are HP-supplied and are seated properly. The boot screen provides information on the installed DIMMs. Check all internal cabling and connections. If you have changed any switches on the system board, check that they are properly set.
  • Page 58 Chapter 6 Troubleshooting Figure 6-1. System Switches on System Board To clear the system configuration: 1. Turn off power to the HP NetServer, and unplug the power cord. Remove the front bezel and top cover. 2. Refer to Figure 6-1 and the Technical Reference Label inside the top cover, and move the configuration memory switch, switch 5 on the system board, to the "ON = CLEAR CONFIG"...
  • Page 59: Hardware Problems

    Chapter 6 Troubleshooting 3. Plug in the power cord, and turn on power to the HP NetServer. The message Configuration has been cleared, set Clear Config switch to the OFF position before rebooting is displayed. 4. Turn off power to the HP NetServer, and unplug the power cord. 5.
  • Page 60: The Keyboard Or Mouse Does Not Work

    Chapter 6 Troubleshooting Check that the brightness and contrast controls of the display are properly set. Check that the display video cable is securely connected to the computer. Turn off the display and computer, and unplug them from the power outlet.
  • Page 61: The Cd-Rom Drive Does Not Work

    Chapter 6 Troubleshooting The CD-ROM Drive Does Not Work 1. Check that a CD-ROM is inserted in the drive. 2. Check that the power and data cables are correctly connected to the device. 3. If you intend to boot from the CD-ROM, make sure that Start from CD-ROM is enabled in the Hardware Security submenu located under the Security menu in the Setup utility.
  • Page 62: Battery Problems

    Chapter 6 Troubleshooting 1. Turn off power to the HP NetServer, and unplug the power cord. 2. Remove the front bezel and top cover. 3. Refer to Figure 6-1, and move switch 6 on the system board (labeled "Clear Password") to the ON position. 4.
  • Page 63 Chapter 6 Troubleshooting Figure 6-2. Battery on System Board 4. Insert the new battery with the positive sign (+) facing out, and ensure that it is seated completely. Make sure that the retaining clip is in place, and holds the battery firmly. 5.
  • Page 65: A Specifications

    A Specifications The specifications listed below can vary if you install a mass storage device in your HP NetServer that has more stringent environmental limits. Make sure that the operating environment is suitable for all the mass storage devices that you are using.
  • Page 66: Weight And Dimensions

    Appendix A Specifications Weight and Dimensions System Processing Unit (SPU) Height 552 mm (21.7 in) without pedestal 568 mm (22.3 in) with pedestal Width 217 mm (8.5 in) without pedestal 346 mm (13.6 in) with pedestal Depth 527 mm (20.7 in) with or without pedestal Weight 21-28 kg (46-60 Lb) with pedestal Weight excludes monitor and keyboard.
  • Page 67: Acoustic Emissions

    Appendix A Specifications General Cord Set Requirements Cord set approved or recognized by safety agency in country of use 125 V AC, 10 A 250 V AC, 10 A Maximum length: 2.4 m (8 ft) Power Supply Input Requirements 100 to 127 VAC, 6 A 200 to 240 VAC, 3 A 50 / 60 Hz Power Requirements...
  • Page 69: B Regulatory Information

    B Regulatory Information Regulatory Notices - Electromagnetic Compliance Electromagnetic Compatibility (EMC) requirements have been established in many countries to regulate the radio frequency energy generated by Information Technology Equipment (ITE). This energy is generated during the normal and intended use of this equipment and so it is limited by country regulations to levels intended to minimize potential interference to other electrical equipment, including public safety services.
  • Page 70: Notice For Canada (Industry Canada)

    Hewlett-Packard's system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your computer. Changes or modifications not expressly approved by Hewlett-Packard could void the user's authority to operate the equipment. Cables used with this device must be properly shielded to comply with the requirements of the FCC.
  • Page 71: Notice For Japan

    Appendix B Regulatory Information Notice for Japan The configuration of the server you have purchased may be in either the class A or class B category. For products labeled as Class B: This equipment is in the Class B category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment (VCCI).
  • Page 72: Notice For Korea

    Appendix B Regulatory Information Notice for Korea The configuration of the server you have purchased may be in either the class A or class B category. Class A Equipment : Please note that this equipment has been approved for business purposes with regards to electromagnetic interference, if purchased in error for use in residential area, you may wish to exchange the equipment where you purchased Class B Equipment :...
  • Page 73: Notice For European Union

    Appendix B Regulatory Information Notice for European Union Radio Frequency Emissions Warning for Accessories This product has been found to comply with CISPR 22 Class B EMC emission limits. Installation and use of a Class A accessory creates a system that meets the requirements for industrial and commercial environments.
  • Page 74: Declaration Of Conformity (Us, Eu, Australia)

    FCC Title 47 CFR, Part 15 Supplementary Information: 1) The product was tested in a typical configuration with Hewlett-Packard peripherals. 2) Models were configured with a network interface board and shielded twisted-pair data cable. 3) The product complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: Ÿ...
  • Page 75: Regulatory Notices - Product Safety

    Appendix B Regulatory Information Regulatory Notices - Product Safety The following information applies only to servers with factory-installed drives. CD-ROM Electrical Safety Statement WARNING To prevent fire or shock hazard, do not expose the unit to rain or moisture. To avoid electrical shock, do not open the cabinet. Refer servicing to qualified personnel only.
  • Page 76 Appendix B Regulatory Information LASER Safety - Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP NetServer LC 3 - verkkopalvelimeen voidaan asentaa lisävarusteena laitteensisainen CD-ROM-lukulaite, joka on laserlaite. Kyseinen CD-ROM-lukulaite on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä lukulaitteen suojakotelo estää laseräteen pääsyn laiteen ulkopuolelle.
  • Page 77: Batteries

    Appendix B Regulatory Information This CD-ROM Drive Unit is classified as a CLASS 1 LASER CLASS 1 LASER PRODUCT. PRODUCT LASSER The CLASS 1 LASER PRODUCT label is located on the top of the drive. KLASSE 1 PRODUKT Bei diesem CD-ROM-Laufwerk CDU56S handelt es sich um ein Laser-Produkt der Klasse 1.
  • Page 78: Noise Declaration And Ergonomics

    Appendix B Regulatory Information Noise Declaration and Ergonomics Germany Sound Pressure: LpA < 55 dB (A) am Arbeitsplatz, Beobachter Position (workplace, bystander position) normaler Betrieb (normal operation) nach DIN 45635 T. 19 (per ISO 7779) This product has not been evaluated for compliance with the ZH1/618 ergonomic requirements.
  • Page 79: C Warranty And Software License

    Customer's alternate remedy shall be a refund of the purchase price upon return of the hardware product. Software Product Limited Warranty Hewlett-Packard Utility Software HP utility software is covered by the HP Software Product Limited Warranty.
  • Page 80: Third-Party Software Products

    Hardware Accessories Limited Warranty Hewlett-Packard Hardware Accessories An HP NetServer Hardware Accessory is an HP hardware product, specifically designated for use with HP NetServers, that is added on or integrated into an HP NetServer in order to provide higher performance, capacity, or increased capability;...
  • Page 81: Pre-Failure Warranty

    Appendix C Warranty and Software License accompanying the product. On-site visits caused by third-party hardware products -- whether internal to the HP NetServer system processor unit (such as non-HP DIMMs) or external to the system processor unit (such as LAN cabling) -- are subject to standard per-incident travel and labor charges.
  • Page 82: Limitation Of Liability And Remedies

    Appendix C Warranty and Software License Limitation of Liability and Remedies In no event will HP or its affiliates, subcontractors, or suppliers be liable for any of the following: 1. Damages for loss of data, or software restoration; 2. Damages relating to Customer's procurement of substitute products or services (i.e., "cost of cover");...
  • Page 83: Customer Responsibilities

    Appendix C Warranty and Software License Customer Responsibilities Customer is responsible for the following: 1. Where applicable, before service is provided -- a. Having the HP NetServer's system administrator available for consultation with HP or Reseller; b. Installing HP TopTools for Servers management software; c.
  • Page 84: Obtaining Warranty Service

    Appendix C Warranty and Software License health hazard to repair personnel. HP or Reseller may refuse to provide on-site service if HP or Reseller determines, in its sole discretion, that such product is located in an environment that poses a potential health hazard to service personnel.
  • Page 85 Appendix C Warranty and Software License On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel Areas--areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit routine travel--service is provided on a negotiated basis at extra charge. Travel restrictions and response time for Reseller is defined by the participating reseller.
  • Page 86: Hp Netserver Limited Warranty Coverage

    Appendix C Warranty and Software License HP NetServer Limited Warranty Coverage Warranty Coverage Periods Product Year 1 Year 2 Year 3 HP NetServer L Series On-site On-site On-site HP NetServer E Series On-site HP Internal Accessories (i.e. HP hard disk, HP memory) Purchased with NetServer L On-site On-site...
  • Page 87: U.s. And Canada

    Appendix C Warranty and Software License 1. Consult the documentation provided with your product to assure that your system features are properly configured. 2. Execute the diagnostics provided and record the information. Consult the accompanying documentation for instructions. 3. Record the following information: Product model name and number Product serial number Applicable error messages from system or diagnostics...
  • Page 88: Other Countries

    Appendix C Warranty and Software License Denmark: 3929 4099 English (non-UK): +44 171 512 52 02 Finland: 02 03 47 288 France: 01 43 62 3434 Germany: 0180 525 8143 Hungary: 36 (1) 252 4505 Ireland: 01 662 5525 Italy: 02 2 641 0350 Netherlands: 020 6068751...
  • Page 89: Supplemental Warranty Service And Support

    Trade Practices Act 1974 or any corresponding state or territory legislation applicable to the sale of this product to you. If you have any queries about your rights contact the Hewlett-Packard Customer Care Centre on 1800131347. Notice For Consumers In New Zealand:...
  • Page 90: Póliza De Garantía

    Appendix C Warranty and Software License Póliza de Garantía Hewlett-Packard de México, S. A. de C. V. con domicilios en: Guadalajara, Jalisco Monterrey, Nvo. León Montemorelos No. 299 Calz. Del Valle O. No. 409 Fracc. Loma Bonita, 45060 4º Piso, Col. Del Valle Tel.
  • Page 91: Notas

    Español proporcionado. C. Cuando el producto ha sido alterado o reparado por personas no autorizadas por Hewlett-Packard de México, S.A. de C. V. Notas El consumidor podrá solicitar que se haga efectiva la garantía ante la propia casa comercial donde adquirió...
  • Page 92: Software Product Limited Warranty

    Appendix C Warranty and Software License Software Product Limited Warranty The HP Software Product Limited Warranty will govern all Software which is provided to you (including Microsoft software) as part of the HP computer product. This HP Product Limited Warranty will supersede any non-HP software warranty terms that may be found in any documentation or other materials contained in the computer product packaging.
  • Page 93: Hp Software Product License Agreement

  • Page 94 Appendix C Warranty and Software License Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations.
  • Page 95: Hp Netserver Warranty Frequently-Asked Questions

    Appendix C Warranty and Software License HP NetServer Warranty Frequently-Asked Questions Q: What is the intention of the HP NetServer Warranty? A: The HP NetServer Warranty is intended to protect you from any defects in workmanship or materials of the hardware product for a period of time after your purchase.
  • Page 96 Appendix C Warranty and Software License Q: Will adding third-party memory or disk drives void the warranty? A: Adding third-party memory or disk drives does not void the warranty. However, there are some implications when you need technical support. For example, when the memory used may relate to the problem you are experiencing, you will be asked to remove the third-party memory to confirm the problem still exists before a service provider is dispatched.
  • Page 97 Appendix C Warranty and Software License Q: What is the response time for on-site warranty service? A: The standard response time for on-site warranty service is end of next business day. All response commitments are based on commercially reasonable efforts by HP and HP Authorized Service Providers. Q: Can I keep the defective part that is being replaced? A: No.
  • Page 98 Appendix C Warranty and Software License Q: What are my options if I want network or server application software support? A: Network or server application software support services are available to complement the HP NetServer Warranty. Examples of these services include: Per-incident bundled (5-pack or 10-pack) network support, Annual network support, and...
  • Page 99 Appendix C Warranty and Software License b. Establish and practice back-up procedures for your data and programs to minimize any disruptions to your business in case of a hardware failure; and c. Use current driver and software revision levels to optimize your server environment.
  • Page 100 Appendix C Warranty and Software License Add-on boards or hardware Third-party hardware or software Operating system type and revision level Most of this information can be obtained by using TopTools. Q: How can I track changes that could affect the operation of my HP NetServer? A: Many customers have found it extremely useful to keep a system log.
  • Page 101: D Service And Support

    HP’s Professional Services Organization. Information and Support When You Need It Hewlett-Packard offers a complete set of support and information sources -- each discussed in this appendix: HP Navigator release history and status report...
  • Page 102: Hp Navigator Release History And Status Report

    Appendix D Service and Support HP NetServer Information Assistant CompuServe discussion forum and library World Wide Web and Internet FTP Automated Fax HP Repair and Telephone Support HP provides a complete communications program to help you keep up to date with your HP NetServer: HP Proactive Notifications HP Navigator CD-ROM Subscription...
  • Page 103: Hp Navigator Cd-Rom Subscription Service

    Appendix D Service and Support Release history: document number is 6005 Status report: The number is different for each status report. Each version of the HP Navigator CD-ROM has a four-digit document number printed on the disk. You can obtain the release history and status report for your CD-ROM in one of these ways: Internet WWW:
  • Page 104: Hp Navigator Cd-Rom

    CompuServe, the worldwide electronic information utility, provides support, technical data, and updated software drivers for the products of over 900 hardware and software manufacturers, including Hewlett-Packard. With a CompuServe account, you post your question publicly in a managed, focused forum dedicated to one manufacturer or topic. People who regularly visit that forum read your question and reply within a day or two.
  • Page 105: World Wide Web And Internet Ftp

    Appendix D Service and Support HP products are covered on CompuServe in forums operated by independent consultants. The NetServer section of the HPPC forum is visited regularly by HP employees and a group of knowledgeable and friendly NetServer users. Libraries are maintained that contain newsletters, technical articles, drivers, and other software modules.
  • Page 106: Proactive Notification For Hp Netserver Products

    Appendix D Service and Support Proactive Notification for HP NetServer Products HP Proactive Notification is a web-based information service that provides timely technical support information on HP NetServer products via email. As a new user of HP Proactive Notification, you will be asked to complete a simple web-based questionnaire that profiles your specific support needs.
  • Page 107: Before Telephoning For Technical Support

    Appendix D Service and Support environments -- is available from Hewlett-Packard, resellers, or consultants at additional charge. For example, HP offers LAN Support Service, or Comprehensive Network Support Service with a 7-day, 24-hour option for network operating systems and multi-vendor hardware. Contact your local HP office for details.
  • Page 108: Obtaining Hp Repair And Telephone Support

    Appendix D Service and Support 9. Insert a flexible disk into the drive, and select Save to Disk. After the ASCII file has been written, remove the flexible disk from the drive. Print it out later from a computer connected to a printer. 10.
  • Page 109 Appendix D Service and Support Participating Service Authorized HP Personal Computer Reseller HP Customer Support Center (Netherlands): Country Number Austria: 0660 6386 Belgium (Dutch): 02 626 8806 Belgium (French): 02 626 8807 Czech Republic: 42 (2) 471 7321 Denmark: 3929 4099 English (non-UK): +44 171 512 52 02 Finland:...
  • Page 110: Ordering Hp Cables, Drive Trays, And Technical Publications

    Service and Support Ordering HP Cables, Drive Trays, and Technical Publications If you need more technical information, Hewlett-Packard publishes other references that you can order from HP, such as the HP NetServer Product Line Service Handbook. Service information and reference documents, such as the Dealer Configuration File Creation Guide (CFG), are also available in Information Assistant on the HP Navigator CD-ROM.
  • Page 111: Contacting Hp Regional Headquarters

    Service and Support Contacting HP Regional Headquarters Should you need to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot locate an HP office, contact one of the Worldwide HP Marketing Headquarters listed here:...
  • Page 112 Appendix D Service and Support Chile -- ChilePac, Santiago France -- CompuServe SARL, Rueil Hong Kong -- CompuServe Hong Kong, Motorola AirCommunications Hungary -- CompuServe Hungary, Middle Europe Network, Budapest Israel -- CompuServe Israel, Trendline Info. Comm., Tel Aviv Japan -- NIFTY Corporation, Tokyo Mexico -- CompuServe Mexico, Infoacces S.A.
  • Page 113: Index

    Index ISA non-plug-and-play boards, 32 accessories replicate configuration, 22 installing, 31 configuration advisories, 19 troubleshooting, 50 Configuration Assistant and accessory boards, 9 Installation Assistant, 14, 17 configuration memory switch, 52 installing, 8 configure disk array, 19, 21 non-plug-and-play, 32 configure remote management, 19, 20 PCI, installing, 8 configuring the HP NetServer, 13 acoustic emissions, 61...
  • Page 114 Integrated Remote Assistant, 19, 20, 24 CompuServe, 98, 105 interference, 63 FAX systems for, 99 interrupt (IRQ) level, 32 from Hewlett-Packard, 105 interrupt resources, 33 HP PC support bulletin board, 98 IRQ resources, 33 Internet, 99 release history, 96...
  • Page 115 Index memory, installing, 5 messages, 48 rack assembly mouse troubleshooting, 54 installing the HP NetServer LC 3, 38 rack installation, 1, 35 raising system board, 8 network interface controller (NIC), 31, Readme file, 1, 17 regulatory information, 63 Network Operating System Installation Regulatory Notices - Electromagnetic Instructions, 20, 21, 22 Compliance, 63...
  • Page 116 Index switch 5 on the system board, 52 password problems, 55 System BIOS Update Utility, 25 precautions, 45 system board, 52 tools, 45 raising, 8 reinserting, 8 removing, 6 User Preferences, 25 utilities, 25 system board, lowering, 13 Diagnostic Assistant, 25 system configuration, 25 Diskette Library, 25 system configuration memory...