Information To Collect Before You Contact Support - HP Rp3440-4 - 9000 - 0 MB RAM Manual

General Site Preparation Guidelines

Information to Collect Before You Contact Support

Information to Collect Before You Contact Support
Before you contact HP support, you should:
Step 1. Check information on troubleshooting and attempt to solve the problem. Refer to "Troubleshooting"
in the Operation Guide for your system, available at http://docs.hp.com.
• Note failure symptoms and error indications (LEDs and messages) by checking the SEL and
FPL logs
• Try to determine precisely what did or did not happen
Step 2. Collect the following information:
• The model number of your server (for example: rp3410 or rp3440)
• The product number of your server. This can be found on the identification label, which is found
at the front of the unit (typically A7136A or A7137A, and so on)
• The serial number of your server. This can be found on the identification label
Step 3. Become familiar with your system configuration:
• Are you using the LAN, RS232, or web interface to monitor the server?
• How many processors, DIMMs, and PCI cards have been installed?
• What versions of processor, memory, and PCI cards are used and where are they installed?
• What accessories are installed?
Step 4. Determine the following:
• Which firmware versions are in use?
• When did the problem start?
• Have recent changes been made to the system?
• Which operating system and version is in use?
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Chapter 2