Related Documents; Hp Encourages Your Comments; Where To Get Help; Information To Collect Before You Contact Support - HP Integrity RX4640 Operation Manual

About This Document

Related Documents

Related Documents
The HP Server Documentation CD-ROM has been provided with the server. It contains a documentation set
for the server, including localized versions of key documents. Included on the CD-ROM are the Site
Preparation and Operations guides, which contain in-depth troubleshooting and installation information.
The CD will autorun when you insert it into a Windows workstation, or, point your browser at the index.htm
file located under the Start directory of the CD. All users, including UNIX/Linux, can access a complete
manual set by viewing the directory manuals. The manuals are in Adobe Acrobat Reader (pdf) format.
IMPORTANT The latest version of this document can be found online at http://docs.hp.com.

HP Encourages Your Comments

HP encourages your comments concerning this document. We are truly committed to providing
documentation that meets your needs.
Please send any comments by contacting us at http://docs.hp.com/assistance/index.html.
Please include document title, manufacturing part number, and any comment, error found, or suggestion for
improvement you have concerning this document.

Where to Get Help

For online access to technical support information, self-solve tools, online assistance, community forums of IT
experts, broad multivendor knowledge base, and monitoring and diagnostic tools, go to
http://www.hp.com/support.
For the latest information on HP-UX patches, check the HP IT Resource Center at http://itrc.hp.com.

Information to Collect Before You Contact Support

Before you contact HP support, you should:
Step 1. Check information on troubleshooting and attempt to solve the problem. See the hp Integrity
rx4640 Installation Guide.
• Note failure symptoms and error indications (LEDs and messages) by checking the SEL and
FPL logs.
• Try to determine precisely what did or did not happen.
Step 2. Collect the following information:
• The model number of your server (for example, rx4640).
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