٤١..................... Recovery Repairاﺳﺘﺨﺪام ﻗﺮﻳﺺ
٤٢..................................................... ﺗﻐﻴﻴﺮ ﺗﺴﻠﺴﻞ اﻟﺒﺪء
٤٣.........................اﺳﺘﻌﺎدة أو ﺗﺮآﻴﺐ وﺣﺪات ﺗﺸﻐﻴﻞ اﻷﺟﻬﺰة
٤٥........................... اﻟﻔﺼﻞ اﻟﺮاﺑﻊ .اﺳﺘﻜﺸﺎف اﻟﻤﺸﻜﻼت وﺣﻠﻬﺎ
٤٥...............................اﺳﺘﻜﺸﺎف اﻟﻤﺸﻜﻼت اﻷﺳﺎﺳﻴﺔ وﺣﻠﻬﺎ
٤٩............................... IBM Enhanced Diagnostics
ﻣﻦ ﺑﺮﻧﺎﻣﺞIBM Enhanced Diagnostics ﺗﺸﻐﻴﻞ
٥٠...........................................Product Recovery
٥١.......... IBM Enhanced Diagnosticsﺗﻜﻮﻳﻦ ﻗﺮﻳﺺ
٥٢......... IBM Enhanced Diagnosticsﺗﺸﻐﻴﻞ ﻗﺮﻳﺺ
٥٢............................................................. أآﻮاد اﻟﺨﻄﺄ
٥٦ اﻟﻔﺼﻞ اﻟﺨﺎﻣﺲ .اﻟﺤﺼﻮل ﻋﻠﻰ اﻟﻤﻌﻠﻮﻣﺎت واﻟﻤﺴﺎﻋﺪة واﻟﺨﺪﻣﺎت
٥٦.............................................اﻟﺤﺼﻮل ﻋﻠﻰ اﻟﻤﻌﻠﻮﻣﺎت
٥٦.................................................. اﺳﺘﺨﺪام اﻹﻧﺘﺮﻧﺖ
٥٧................... اﻟﺤﺼﻮل ﻋﻠﻰ ﻣﻌﻠﻮﻣﺎت ﻋﻦ ﻃﺮﻳﻖ اﻟﻔﺎآﺲ
٥٧....................................اﻟﺤﺼﻮل ﻋﻠﻰ اﻟﻤﺴﺎﻋﺪة واﻟﺨﺪﻣﺔ
٥٨..........................اﺳﺘﺨﺪام اﻟﻮﺛﺎﺋﻖ واﻟﺒﺮاﻣﺞ اﻟﺘﺸﺨﻴﺼﻴﺔ
٥٨......................................................ﻃﻠﺐ اﻟﻤﺴﺎﻋﺪة
٦٢.................................................. اﻟﺨﺪﻣﺎت اﻷﺧﺮى
٦٣..................................................ﺷﺮاء ﺧﺪﻣﺎت إﺿﺎﻓﻴﺔ
٦٥........................ﻣﻠﺤﻖ أ .اﻟﺒﻴﺎﻧﺎت واﻟﻀﻤﺎﻧﺎت اﻟﺨﺎﺻﺔ ﺑﺎﻟﻤﻨﺘﺞ
٦٥............................................................ ﺑﻴﺎن اﻟﻀﻤﺎن
٦٥........................................................ﻓﺘﺮة اﻟﻀﻤﺎن
٦٨................................. ﻟﻠﻀﻤﺎﻧﺎت اﻟﻤﺤﺪودةIBM ﺑﻴﺎن
٦٨.................................. اﻟﺠﺰء اﻷول - اﻟﺒﻨﻮد اﻟﻌﺎﻣﺔ
٧٤....................اﻟﺠﺰء اﻟﺜﺎﻧﻲ - اﻟﺒﻨﻮد اﻟﺨﺎﺻﺔ ﺑﻜﻞ دوﻟﺔ
٨٦.................................................................. اﻟﺒﻴﺎﻧﺎت
٨٧........................................... ﻣﻌﺎﻟﺠﺔ ﺑﻴﺎﻧﺎت اﻟﺘﻮارﻳﺦ
٨٨..............................................ﺑﻴﺎن اﻟﺒﺚ اﻟﺘﻠﻴﻔﺰﻳﻮﻧﻲ
٨٨..................................................اﻟﻌﻼﻣﺎت اﻟﺘﺠﺎرﻳﺔ
٨٩................................... ﺑﻴﺎﻧﺎت اﻹﺷﻌﺎﻋﺎت اﻹﻟﻜﺘﺮوﻧﻴﺔ
٩٠............................................... Class Bﺑﻴﺎﻧﺎت
٦