Xerox 6015/NI User Manual page 183

Solving Print-Quality Problems
When the print quality is poor, select the closest symptom from the following table and see the
corresponding solution to correct the problem. You can also print a Demo Page to more precisely
determine the print-quality problem. For details, see
If the print quality does not improve after carrying out the appropriate action, contact your Xerox
representative.
Notes:

To enhance print quality, toner cartridges for many models of equipment have been designed
to cease functioning at a predetermined point.

Grayscale images printed with the composite black setting increment the color pages counter,
because color consumables are used. Composite black is the default setting on most printers.
Symptom
Faded printouts with multiple
colors faded.
Cause
The toner cartridges are not Xerox
toner cartridges.
The paper being used is outside the
recommended specification range.
The paper type is heavier or thicker
than the paper type selection.
The bias transfer voltage needs to
be adjusted for the paper type.
The fuser needs to be adjusted for
the paper type.
The paper is damp.
The high-voltage supply is
defective.
Information Pages on page 26.
Solution
®
Verify that the toner cartridges meet
specifications, and replace them if
necessary.
Replace the paper with a recommended
size and type, and confirm that your
control panel and print driver settings are
correct. For details, see
on page 72.
Adjust the paper type settings. For
details, see Adjusting Paper Type
158.
Adjust the bias transfer roller. For details,
see Adjusting the Bias Transfer Roller
page 158.
Adjust the fuser. For details, see
the Fuser on page 158.
Replace the paper.
For assistance, go to the Xerox
website at
www.xerox.com/office/WC6015support.
WorkCentre 6015 Color Multifunction Printer
Troubleshooting
Supported Paper
on page
on
Adjusting
®
Support
183
User Guide