HP Total Care
HP Total Care provides fast, friendly, and effective expert
advice for all your HP products. If you have a question or if a
problem arises, we offer extensive service and support
options available 24/7 to better handle your needs. Go to
your computer's Help and Support Center for fast resolutions.
For more information about service and support options,
both in- and out-of-warranty, visit:
When Should I Contact HP Total
Care Support and Services?
The Help and Support Center or other support tools on
your computer do not identify or help solve your problem.
You either do not have Internet access or cannot connect
to the Internet to use the HP Technical Support Web site
or to chat with qualified online support specialists.
There is obvious damage or a mechanical breakdown
with your product, and it does not work.
HP-trained technicians are available 24/7 in English,
Spanish (U.S. only), and French (Canada only) via telephone
to provide expert assistance.
NOTE: Support options, availability, and hours vary by
product, country/region, and language and are subject to
HP Total Care Out-of-Warranty
Even after your warranty has ended, HP can still provide you
with service and support options.
Visa and MasterCard holders in the United States
or callers from Canada, call:
1-time technical support,
$40* USD (Can $39.99*) per call.
1-year unlimited technical support,
$75* USD (Can $69.99*).
*Prices are subject to change without notice and may vary
based on your product.
Fees are charged to your Visa or MasterCard.
Recycle — HP Planet Partners
HP is sensitive to the environment and has a program,
Planet Partners, to make it simple for us to reclaim your old
product for recycling. HP will help you recycle your old
equipment even if it is not an HP product; we take back all
makes and models. Visit our Web site to find out how easy it
is to recycle: http://www.hp.com/recycle
Understanding Hard Disk Drive
The hard disk drive on the Hewlett-Packard and Compaq
computers with the Microsoft
preinstalled may appear to be smaller than what is stated in
the product specifications, in the documentation, or on the
box. Hard disk drives are described and advertised by
manufacturers in terms of decimal (base 10) capacity.
Microsoft Windows and other programs, such as FDISK, use
the binary (base 2) numbering system.
In decimal notation, one megabyte (MB) is equal to
1,000,000 bytes, and one gigabyte (GB) is equal to
1,000,000,000 bytes. In the binary numbering system, one
megabyte is equal to 1,048,576 bytes, and one gigabyte is
equal to 1,073,741,824 bytes. Because of the different
measuring systems, you may see a difference between the
size reported by Microsoft Windows and the size advertised.
The storage capacity of the hard disk drive is as advertised.
Microsoft Windows reports smaller capacity in the Windows
Explorer tool and in the Computer window because it shows
information about one partition on the hard disk drive at a
time. One of the partitions contains the system recovery
Windows operating system