Don't Forget to Register!
You can register your computer through the Help and
Support Center. Click the Windows
and Support, and then click Contact Support.
Registration is quick and easy, and it offers:
E-mail updates containing notifications about product
enhancements, the most recent support alerts, and driver
updates specific to the product(s) you own.
The HP Newsgram, our monthly online magazine packed
full of product news, support tips, project ideas, and much
more. Visit us at:
Where to Get Help
Follow these steps when you need help:
1 Check the setup poster and product documentation for
help with setting up and using your computer.
2 Use the Help and Support Center for help with hardware
and software questions. Click the Start button, and then
click Help and Support. The Help and Support Center
provides useful troubleshooting information and includes
Link to register your computer.
System information, including your computer product
number, model number, and serial number.
HP Real Time Chat with qualified support specialists.
Support phone numbers.
Link to the User Guides for your computer.
3 If you think you have a hardware issue, before calling the
Customer Care Center, run the hardware diagnostic tools
that are preinstalled on your computer. Click the Start
button, All Programs, PC Help & Tools, and then
click Hardware Diagnostic Tools.
4 HP Technical Support Web site. Go to:
http://www.hp.com/support for product
information, driver updates, troubleshooting, and
5 If you have not solved the problem, call HP Customer
Care, toll-free, by phone, 24 hours a day, seven days a
week in English, Spanish (U.S. only), and French
(Canada only) at:
When you call, please have your product model number,
serial number, and date of purchase available. Telephone
support is free during your limited warranty period.
Start button, Help
Software and Connectivity
Dial-up customer service and technical support
Broadband customer service and technical support
HP Photosmart Essential
Intuit — Quicken Basic
Symantec — Norton Internet Security