Troubleshooting; Resetting The System; Problems Following Initial System Installation - Intel SR1475NH1 - Server Platform - 0 MB RAM User Manual

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Troubleshooting

This chapter helps you identify and solve problems that might occur while you are using
the system.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades
include updates for BIOS, the baseboard management controller (BMC), and the hot-swap
controller (HSC). See
updates. In addition to the server firmware and files, also update any drivers used for
components you have installed in your system, such as video drivers, network drivers, and
SCSI drivers.
Intel provides a package called the "Platform Confidence Test" that may help with your
diagnostics. See
If you are unable to resolve your server problems on your own, see
assistance.

Resetting the System

Before going through in-depth troubleshooting, attempt first to perform reset your system
using one of the methods below.
Soft boot reset to clear the system memory and reload the operating
system.
Clear system memory, restart POST, and reload the operating system.
Cold boot reset. Turn the system power off and then on. This clears
system memory, restarts POST, reloads the operating system, and halts
power to all peripherals.

Problems following Initial System Installation

Problems that occur at initial system startup are usually caused by an incorrect installation
or configuration. Hardware failure is a less frequent cause. If the problem you are
experiencing is with a specific software application, see
Application
First Steps Checklist
1. Is AC power available at the wall outlet?
2. Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis
and at the AC source.
®
Intel Server Board SE7230NH1-E and Intel
"Additional Information and Software"
"Additional Information and Software"
To do this:
Software".
®
Server Platform SR1475NH1-E User's Guide
for a link to the software
for a link to this software.
"Getting Help"
Press:
<Ctrl+Alt+Del>
Reset button
Power off/on
"Problems with Newly Installed
for
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