Processing A Software Request - Symantec ALTIRIS SOFTWARE PORTAL 7.0 SP2 - V1.0 Manual

32 Managing software requests

Processing a software request

Processing a software request
3 On the Manager Portal page, expand the Filtering options section.
4 Select the filter criteria from any of the following lists:
Status
Request type
5 If necessary, click Show only the requests from users who report directly
to me.
The users who report to you are those who are defined on your User Profile
page.
6
Click Search.
If the software is not pre-approved for the user who requests it, the manager must
review the request and decide what action to take. To process a software request,
the manager changes its status.
The request statuses that you can set are as follows:
Approve
On Hold
Deny
See "Statuses of software requests in the Software Portal"
See "About the approval of software requests"
The Manager Portal page is available only to the users who have permission to
approve and deny software requests.
To process a software request
1 To open the Software Portal, do one of the following:
Double-click the Software Portal shortcut on your Desktop.
On the Start menu, click Programs > Altiris > Software Portal
Lets you search for the requests with one of the following
statuses:
Approve
Deny
Open
On Hold
Lets you search for requests for listed or unlisted software.
on page 12.
on page 16.