Statuses Of Software Requests In The Software Portal - Symantec ALTIRIS SOFTWARE PORTAL 7.0 SP2 - V1.0 Manual

16 Introducing software requests

Statuses of software requests in the Software Portal

Statuses of software requests in the Software Portal
The status of a software request indicates its place in the Software Portal approval
process. As a software request is processed, the user, manager, and administrator
can check its status at any time.
A software request is created when a user uses the Software Portal to request
software. A manager or an administrator processes a software request by changing
its status.
See "Processing a software request"
Users of the Software Portal can check the status of software requests from the
following locations:
Under the Request Status section on the user s Home page, the Manager
Portal page, or the Administrator Portal page, depending on your user role.
In any of the Request Details dialog boxes that appear when a request is
opened.
In the reports that are available in the Symantec Management Console.
Typically, these reports are available to the administrator only.
In the Web parts that are associated with the Software Portal.
Some of the statuses are used for reporting purposes only and do not appear on
any pages or dialog boxes in the Software Portal.
Statuses of software requests in the Software Portal
Table 2-3
Status
Approved (Complete)
Approved (Pending)
Canceled
Closed
on page 32.
Description
The request is approved and the software is either installed or
scheduled for installation.
The request is for unlisted software and a manager approved it
and sent it to an administrator for approval.
The user canceled the request.
A request is closed when it has any of the following statuses:
Approved (Complete)
Canceled
Denied
The Closed status does not appear in the Request Status list or
in the Request Details dialog boxes. However, it is included in
the messages that appear when someone tries to edit a request
that is closed.