Reviewing Or Adding Comments To A Software Request - Symantec ALTIRIS SOFTWARE PORTAL 7.0 SP2 - V1.0 Manual

Reviewing or adding comments to a software request

You can review a software request to check its status or to view the actions that
have been taken.
See "Statuses of software requests in the Software Portal"
Comments provide a means to communicate information about software requests.
Users can add comments to justify their need for software or to provide details
about the unlisted software that they request. Managers can add comments to
explain the status that they assign to the request or to request additional
information from the user.
You cannot add comments to a request that is closed.
To review or add comments to a software request
1 To open the Software Portal, do one of the following:
Double-click the Software Portal shortcut on your Desktop.
On the Start menu, click Programs > Altiris > Software Portal
Right-click the Symantec Management Agent icon in the notification
area and on the agent menu, click Software Portal.
Note: The Software Portal might not be available from all these places on
your computer.
2 Depending on your role, do either of the following:
If you are a user, click Home.
If you are a manager and you need to add a comment to a user s request,
click Manage.
3 Under Request Status, double-click the request.
(Manager Portal page only) Use the search feature to find the request if
necessary.
4 In the Request Details dialog box, do either of the following:
Enter comments.
To review the request s comments and actions, expand the Request
History section.
5 Click OK.
Reviewing or adding comments to a software request
Requesting software
on page 16.
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