Request Details Dialog Box; Canceling A Software Request - Symantec ALTIRIS SOFTWARE PORTAL 7.0 SP2 - V1.0 Manual

28 Requesting software

Request Details dialog box

Request Details dialog box

Canceling a software request

This dialog box displays the details about a software request. It lets you add
comments to a request and check the request history. The Request History section
lists all the comments and actions that are associated with the request.
Users can use this dialog box to review and add comments to their existing
requests.
See "Reviewing or adding comments to a software request"
Managers can use this dialog box to review, add comments to, and process a
software request.
See "Processing a software request"
You can cancel the requests that you create in case you request the wrong software
or you find that you no longer need the software.
You cannot cancel a request that is closed.
See "Requesting software in the Software Portal"
See "Statuses of software requests in the Software Portal"
To cancel a software request
1 To open the Software Portal, do one of the following:
Double-click the Software Portal shortcut on your Desktop.
On the Start menu, click Programs > Altiris > Software Portal
Right-click the Symantec Management Agent icon in the notification
area and on the agent menu, click Software Portal.
Note: The Software Portal might not be available from all these places on
your computer.
2 Click Home.
3 Under Request Status, select the request.
Use the search feature to find the request if necessary.
4 Click Cancel Request and click OK
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on page 16.