About Request Status Notifications - Symantec ALTIRIS SOFTWARE PORTAL 7.0 SP2 - V1.0 Manual

About request status notifications

Statuses of software requests in the Software Portal (continued)
Table 2-3
Status
Denied
Failure
On Hold
Open
Scheduled
Submitted
Success
See "About the software in the Software Portal"
The Software Portal can facilitate communication about software requests by
sending email messages automatically as a result of certain actions. An email
notice can be triggered when a software request s status changes and when
someone adds a comment to a software request.
When you configure your user profile, you can specify for the receipt of email
messages about requests. These preferences become the default for any software
requests that you create or review. You can override the default email settings
for specific software requests.
See "Setting up the Software Portal with your user profile"
Description
The manager or the administrator denied the request.
An attempt to deliver the requested software was made and it
failed. This status describes the software delivery rather than
the software request. It appears on the Software Portal reports
and the Web parts that appear in the Symantec Management
Console.
The manager or the administrator placed the request on hold
pending further research.
For example, the manager might place a request on hold and
enter comments to ask the user to justify the need for the
software. The administrator might need to check the availability
of a license or obtain the software.
The request is not closed. For example, an On Hold request is
considered to be Open.
The request is approved and is scheduled for delivery.
The user created the request but no one has taken further action
on it.
The requested software was delivered successfully. This status
describes the software delivery rather than the software request.
It appears on the Software Portal reports and the Web parts that
appear in the Symantec Management Console.
Introducing software requests
About request status notifications
on page 11.
on page 20.
17