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172
Introducing software requests
About request status notifications
About request status notifications
Statuses of software requests in the Software Portal (continued)
Table 12-4
Status
On Hold
Open
Scheduled
Submitted
Success
See
"About the software in the Software Portal"
The Software Portal can facilitate communication about software requests by
sending email messages automatically as a result of certain actions. An email
notice can be triggered when a software request s status changes and when
someone adds a comment to a software request.
When you configure your user profile, you can specify for the receipt of email
messages about requests. These preferences become the default for any software
requests that you create or review. You can override the default email settings
for specific software requests.
The automated email messages ensure that you receive the most current
information about the software requests and prevent delays in processing them.
For example, the user creates a software request for a new application. The
manager denies the request because the user specified an obsolete version. Any
change to a software request s status requires a comment to be entered. Therefore,
the manager s denial can trigger an email to the user to explain why the request
is denied. As a result, the user can take immediate action to provide the required
information.
Description
The manager or the administrator placed the request on hold
pending further research.
For example, the manager might place a request on hold and
enter comments to ask the user to justify the need for the
software. The administrator might need to check the availability
of a license or obtain the software.
The request is not closed. For example, an On Hold request is
considered to be Open.
The request is approved and is scheduled for delivery.
The user created the request but no one has taken further action
on it.
The requested software was delivered successfully. This status
describes the software delivery rather than the software request.
It appears on the Software Portal reports and the Web parts that
appear in the Symantec Management Console.
on page 163.
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