Scanning Problems - Canon CanoScan FB 1200S User Manual

Software Starting Problems
• Can't start FilmGet FAU from within an application program
Cause 1: Film Adapter Unit and scanner are not connected correctly or the
cables are loose
Solution: Connect the Film Adapter Unit and scanner correctly, ensure that both
are plugged into electrical outlets and restart the computer. See the
Getting Started p. 13.
Cause 2: Insufficient system memory to start FilmGet FAU
Solution: Shut down all application programs that are not required to run
FilmGet FAU.
Cause 3: FilmGet FAU installed incorrectly
Solution: Delete FilmGet FAU and then reinstall it.
Cause 4: Film Adapter Unit incorrectly selected in the application program
(Windows)
Solution: Make sure that the Film Adapter Unit is correctly selected in the
application program. See the Getting Started, p. 23.
Cause 5: Application program is not TWAIN_32 compliant (Windows)
Solution: Start FilmGet FAU from an application program that is TWAIN_32
compliant.

Scanning Problems

• Insufficient hard disk space message displays when preview all or
preview scan is initiated
Cause: Insufficient free disk space on the hard disk drive to which the
preview files are temporarily saved
Solution: Since the preview all and preview images are temporarily saved to
the hard disk drive on which FilmGet FAU is installed, delete
unnecessary files from this drive to free up space.
• Previewed image does not display in preview area
Cause: The image was previewed at the same time as others and is hidden
Solution: Display the image by selecting the correct frame number.
• Image is upside down or reversed
Cause: Film is oriented incorrectly in the film guide or on the scanner platen
Solution 1: Reposition the film. See the Getting Started.
Solution 2: Change the orientation of the image with the rotate or flip tools.
See p. 45.
Appendices
See pp. 18, 21.
See pp. 42,
FilmGet FAU User's Guide
43.
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