Troubleshooting - Canon CanoScan FB 1200S User Manual

Troubleshooting

Check the suggestions here first if you encounter problems installing or using
FilmGet FAU. If the suggestions do not solve the problem or the problem is not
listed here, contact the dealer or a Canon Customer Help Support Desk listed at the
back of this guide.
• Before you contact your dealer or us, please ensure that you
• •
NOTE
• The service representative to whom you speak may request
Installation Problems
• Installer program will not run
Cause 1:
Solution 1: Close other software programs that are running and reinstall. See the
• Setup initialization error message displays
Cause :
Solution 1: Cancel the setup, delete or transfer unnecessary files from the hard
• 'Setup is unable to find a hard disk location to store temporary
files.' message displays (Windows)
• 'Insufficient HDD free sizes' message displays (Macintosh)
Cause:
Solution 1: Return to the window containing the install location setting, input
Solution 2: Cancel the installation, delete or transfer unnecessary files from the
94
FilmGet FAU User's Guide
have first read the 'Readme' file included with the software as
well as the Help file and the Getting Started included with the
Film Adapter Unit.
information about the computer to which the scanner and
Film Adapter Unit is attached. You should note this informa-
tion in advance in the System Information page included in
the Getting Started for the scanner. Store this information
where you can access it in case of a problem.
Insufficient system memory to run program
Getting Started p. 17.
Insufficient free hard disk space on the specified drive
disk and reinstall (Windows: delete unnecessary files from the drive
in which Windows is installed). See the Getting Started p. 17.
Insufficient disk space on the specified installation disk
the name of the install disk and reinstall (Macintosh). See the
Getting Started p. 17.
hard disk and reinstall (Windows: delete unnecessary files from the
drive in which Windows is installed). See the Getting Started p. 17.