Dish Network Solo 311 User Manual page 62

Message Number
You may have just plugged in the
receiver, and it is acquiring the
satellite signal. Or, the receiver may
have temporarily lost the signal.
015
The receiver may not be connected
to an active telephone line.
The credit limit may have been
018
exceeded.
The receiver may not yet have been
authorized. The satellite dish may
have moved so that it is no longer
picking up the satellite signal. The
cable connections may have
022
loosened or have moisture inside.
There may be an interruption of the
satellite signal.
The receiver may have temporarily
lost the satellite signal.
026
The receiver may need to get new
software before you can use it to
028
order pay per view programs.
You may have tried to set a VCR
032
Event Timer without having set up
the receiver to control the VCR.
You may have tried to close an
059
installation menu without having
done the Check Switch test.
You may have aimed the satellite
dish at one satellite, but selected the
060
option for another satellite on the
Point Dish/Signal menu.
You may have set up the receiver
to accept a transmission (a
061
"download") of the latest operating
software via the satellite signal.
The receiver gives you three chances
to enter the correct password. If you
074
fail to do so, the receiver "times out"
and will not allow you to try again
for several minutes.
Possible Reason What to Do
Wait a few minutes to see if the message is removed. Make sure that
all required cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not, contact your
installer to re-aim the satellite dish.
You must connect the receiver to an active telephone connection at
all times. If you install two or more receivers, you must connect
each receiver to an active telephone connection at all times.
Review your pay per view purchases to check the credit limit.
Call the Customer Service Center for help checking the credit limit,
and/or to get authorization to make a purchase.
If you have authorized the receiver, wait a few minutes to see if the
message is removed. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for outdoor
cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not, contact your
installer to re-aim the satellite dish. If you have not authorized the
receiver, call the Customer Service Center for help.
Wait a few minutes to see if the message is removed. Make sure that
all required cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Check that the Signal Strength bar in the Point Dish/Signal
menu is green and displays the word Locked. If not, contact your
installer to re-aim the satellite dish.
Turn the receiver off. Doing this allows the receiver to "download"
new software via the satellite signal. The download may take
several minutes; do not disturb or unplug the receiver during this
time. When the download is done, you will be able to use it to order
pay per view programs.
You must set up the receiver to control the VCR before you can set
a VCR Event Timer. See the Using the System for instructions.
If your setup includes a multi-dish switch, you must do
the Check Switch test.
Make sure that you have selected the option for the right satellite on
the Point Dish/Signal menu.
Make sure that the cable(s) for the satellite you have selected are
connected to the LNBF that receives signals from that satellite.
Re-aim the satellite dish at the right satellite.
It is very important for the receiver to get the latest operating
software, so let the receiver do so. The "download" may take
several minutes. Do not disturb or unplug the receiver during this
time.
Wait a few minutes and then try again to enter the password.
Note: The "time out" feature is designed to prevent someone from
trying password after password until he or she happens to guess the
right one and so gains unauthorized access to the receiver.
Troubleshooting Tables
Page 57