Using The Telephone For Voice/Data/Fax - Dish Network 512 User Manual

What Is
Happening
You find that you are not
able to order a pay per
view program.
You find that you are not
able to cancel a pay per
view program.
Your setup includes more
than one receiver. You
order a pay per view
program, but it does not
appear via all of the
receivers.

Using the Telephone for Voice/Data/FAX

What Is Happening
While you are making a
telephone call, you hear
"clicks."
The receiver cannot connect
to DISH Network.
You pick up the telephone to
make a call, but you do not
hear a dial tone.
Your computer or facsimile
(FAX) machine tries to send
a FAX or modem
transmission, but fails.
Your computer or FAX
machine was receiving a
FAX or modem
transmission, but an error
occurred.
Possible Reason
• The receiver may not be
connected to an active telephone
line.
• The credit limit may have been
exceeded.
• You ordered a pay per view
program, and then decided not to
watch it.
• You ordered a pay per view
program, and want it to be
available via all the receivers in
your setup.
Possible Reason
• The receiver may have tried to call
the Customer Service Center to
send pay per view purchase
information. When the receiver
found that the telephone was busy,
it automatically disconnected.
• Maybe the receiver is connected to
a DSL (Digital Subscriber Line)
phone line.
• The receiver was calling the
Customer Service Center to send
pay per view information. When
the receiver found that the
telephone was busy, it
automatically disconnected.
• The receiver was calling the
Customer Service Center to send
pay per view information. When
the receiver found that the
telephone was busy, it
automatically disconnected. The
FAX or modem found that there
was no dial tone, and cancelled the
transmission.
• The receiver may have tried to call
the Customer Service Center to
send pay per view purchase
information during the FAX or
mode call. When the receiver
found that the telephone was busy,
it automatically disconnected. This
generated "clicks" that caused an
error in the FAX or modem
transmission.
Troubleshooting Tables
What to Do
• You must connect the receiver to an active telephone connection
at all times. If you install two or more receivers, you must
connect each receiver to an active telephone connection at all
times.
• Review your pay per view purchases to check the credit limit.
• You cannot cancel an order for a pay per view program, whether
it was just ordered or ordered earlier.
• If you want to watch a pay per view program on TVs connected
to up to six receivers, you must order the program for each
receiver but you only pay for the program once.
What to Do
• You do not have to do anything. You can always use your
telephone line, because the receiver automatically hangs up if it
finds the line is busy.
• Install a DSL filter between the receiver and the telephone wall
jack.
• Hang up, and then pick up the telephone again to get a dial tone.
• Resend the FAX or modem transmission.
• Have the sender resend the FAX or modem transmission.
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