Dish Network 512 User Manual page 122

Residential Customer Agreement
For purposes of this Residential Customer Agreement (the "Agreement") and any customer agreement(s) applicable to the promotion(s)
under which you are receiving Services and/or Equipment from DISH Network (each, a "Promotion Agreement"): (i) "you" and "your"
refer to you, the DISH Network subscriber; and (ii) "DISH Network," "we," "us" or "our" refer to DISH Network L.L.C. (formerly known
as EchoStar Satellite L.L.C.) or, where applicable under the particular circumstances, third-party billing agents.
"DISH Network" is a registered trademark of DISH Network L.L.C.
THIS AGREEMENT, TOGETHER WITH ANY APPLICABLE PROMOTION AGREEMENT, SETS FORTH THE TERMS AND
CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES AND EQUIPMENT TO YOU. THIS
AGREEMENT IS EFFECTIVE UNTIL WE CHANGE OR REPLACE IT. IF YOU ARE A NEW DISH NETWORK CUSTOMER,
YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT
SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT. IF YOU ARE AN EXISTING DISH NETWORK
CUSTOMER, WE WILL NOTIFY YOU OF ANY CHANGES TO, OR REPLACEMENT OF, THIS AGREEMENT, AND YOUR
CONTINUED RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT FOLLOWING RECEIPT OF SUCH NOTICE SHALL
CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED AGREEMENT. IF YOU ARE AN EXISTING
CUSTOMER AND DO NOT WISH TO ACCEPT ANY CHANGED OR REPLACED AGREEMENT, YOU MUST NOTIFY US
IMMEDIATELY AND WE WILL, AT OUR OPTION, EITHER CANCEL YOUR SERVICE OR ALLOW YOU TO CONTINUE TO
RECEIVE YOUR SERVICES UNDER THE PREVIOUS VERSION OF THIS AGREEMENT.
1.THE DISH NETWORK SERVICE
A. Services Defined. For purposes of this Agreement, the term "Services" shall mean all video, audio, interactive and other programming
services and all other services that are currently available from DISH Network (whether subscription based, pay-per-view based or
otherwise) and that we may provide to consumers in the future.
B. Minimum Programming Levels. If your applicable Promotion Agreement specifies required minimum programming, you must
subscribe to such programming. Otherwise, you must subscribe to one or more of the following programming packages, or we may
charge you a Service Access Fee (as detailed in Section 2(D)): DishFAMILY, DishMÉXICO, TurboHD Bronze or a higher version of such
packages; a Chinese, Greek, Russian, Polish, Urdu, Arabic, Portuguese, or Hindi language programming package; a combination of
Locals Only and one of TV Globo/Record Package, TV Globo a la carte, Israeli Platinum Package, Panorama Italiano, TV Japan, Polish
Premium Pack, Bangla Mega Pack, Punjabi Pack, Telugu Pack, Pinoy Mega Pack, German Language Plus Package, or RTVI/RTVI+
Package; or any of their successor packages. We may change such minimum programming requirements at any time.
C. Programming Availability. Certain Services transmitted by us, including but not limited to some subscription Services, sporting events
and broadcast network Services, may be blacked out in your area of reception. If you circumvent or attempt to circumvent any of these
blackouts, you may be subject to legal action. You must be at least 18 years of age, or the applicable age of majority where you reside, in
order to receive adult-oriented programming services.
D. Changing Your Programming Selection. Unless otherwise specified in this Agreement or any applicable Promotion Agreement(s), you
may change your programming selection at any time by notifying us. A Transaction Fee (as detailed in Section 2(D)) may apply to such
programming changes, unless you are receiving Services and/or Equipment (as defined in Section 4(A)) pursuant to a Promotion
Agreement that requires you to pay in full for all Services and/or Equipment prior to receiving such Services and/or Equipment (a "Pre-
Pay Promotion").
E. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only at your time of renewal. You may
not downgrade your Services during the term of a multi-month subscription.
F. Ordering Pay-Per-View. You may use your remote control and on-screen program guide to order pay-per-view Services through your
television if your DISH Network receiver is connected to a land-based telephone line and/or a broadband home network. You may also
order DISH Network pay-per-view Services by calling 1-877-DISH-PPV (3474-778) and using our automated system, or speaking with a
live operator at one of our customer service centers; in either case, a fee will apply as detailed in Section 2(D). Pre-Pay Promotion
customers may only order pay-per-view Services by calling 1-877-DISH-PPV (3473-778).
G. Accessing the Internet Through Your Receiver. Some of our receivers can be used to access websites and information on the Internet.
Neither DISH Network nor EchoStar Technologies L.L.C. ("EchoStar") has any control over such websites and information, and neither
we nor EchoStar make any representations, warranties or guarantees as to the availability or content of such websites and information,
including without limitation: (i) the accuracy, availability, sequence, completeness, timeliness, copyright compliance, legality, content,
validity, or quality of any such websites or information; or (ii) whether using the software contained in such receivers may result in
accessing unintended, inappropriate or objectionable content. We and/or EchoStar may change, limit, suspend, disable and/or remove
your ability to access the Internet using your receiver at any time without notice. We and/or EchoStar may also limit or restrict the
websites and information that you may access on the Internet using your receiver at any time without notice.
H. Private Home Viewing Only. DISH Network provides Services to you solely for viewing, use and enjoyment in your private home.
You agree that no Services provided to you will be viewed in areas open to the public, commercial establishments or other residential
locations. Services may not be rebroadcast or performed, and admission may not be charged for listening to or viewing any Services. If
your Services are viewed in an area open to the public, a commercial establishment or another residential location, we may disconnect
your Services and, in addition to all other applicable fees, you must pay us the difference between the price actually paid for Services and
the full applicable rate for such Services, regardless of whether we have the right to distribute such Services in such other location.
I.. Changes in Services Offered. We may add, delete, rearrange and/or change any and all programming, programming packages and other
Services that we offer, as well as the prices and fees related to such programming, programming packages and Services, at any time,
including without limitation, during any term commitment period to which you have agreed. If a change affects you, we will notify you of
such change and its effective date. In the event that we delete, rearrange or change any programming, programming packages or other
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