Troubleshooting And Warranty; Troubleshooting - PRESONUS STUDIOLIVE 24.4.2 Owner's Manual

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Troubleshooting and Warranty

10.1 Troubleshooting

Troubleshooting and Warranty
10.0
Troubleshooting
10.1
160
Many technical issues can arise when using a standard computer as a digital
audio workstation (DAW). PreSonus can only provide support for issues that
directly relate to the StudioLive interface, Capture™ audio-recording software,
Studio One™ digital audio workstation software, Universal Control control-
panel software, and VSL™ mixer-control software. PreSonus does not provide
support for computer hardware, operating systems, and non-PreSonus hardware
and software, and it may be necessary to contact the manufacturer of these
products for technical support. Please check our Web site (www.presonus.
com) regularly for software information and updates, firmware updates, and
support documentation for frequently asked questions. You can get individual
technical assistance by calling PreSonus at 225-216-7887, Monday through Friday.
between the hours of 9 a.m. and 5 p.m. Central time. PreSonus technical support
is available via email during the same hours at techsupport@presonus.com.
Pops and Clicks
Pops and clicks in your audio could be caused by momentary losses
of synchronization between the StudioLive and its clock source. This
can be due to a FireWire card that is not suited for FireWire audio
devices or to a lack of CPU resources or available memory. Try closing
all unnecessary programs, increasing the buffer size in the Universal
Control console, and optimizing your operating system for audio.
Other known causes of this issue are wireless networks and running other FireWire
devices (Fire Wire 400 or FireWire 800) in parallel to your StudioLive. Because of
this, it is recommended that PC users disable their wireless network from their
System Control Panel and Mac users turn AirPort off while the StudioLive is
connected to their computer. If other FireWire devices, such as external hard drives,
need to be connected to your computer at the same time, connect them to the
auxiliary FireWire port on the back of your StudioLive or install a dedicate FireWire
bus on your computer for either the StudioLive or your FireWire peripherals.
Recommended FireWire Chipsets
The StudioLive will work with a wide range of FireWire cards and configurations.
However, due to the plethora of FireWire chipsets currently on the market, it is not
possible to thoroughly test each one for compatibility. Most users will not need to
alter their current PC configuration to use their StudioLive. The following FireWire
chipsets, however, have been tested and approved for use with the StudioLive:
• Agere/LSI FW323-06
• TI TSB43AB23
• VIA VT6308
• VIA VT6306 (On some older motherboards, this chipset will only
support a limited number of playback channels: 32 channels
PreSonus StudioLive 24.4.2
™