Troubleshooting And Warranty; Troubleshooting - PRESONUS StudioLive AR-Series Owner's Manual

6.1

Troubleshooting

6

Troubleshooting and Warranty

6.1 Troubleshooting
Please check the PreSonus Web site (www.presonus.com) regularly
for software information and updates, firmware updates, and support
documentation, including frequently asked questions.
Online technical support is available from within your My PreSonus account.
PreSonus telephone technical support is available to customers in the USA on
Monday through Friday from 9 a.m. to 5 p.m. Central Time by calling 1-225-
216-7887. Customers outside of the USA should contact their national or
regional distributor for telephone technical support. A list of international
distributors is provided at www.presonus.com/buy/international_distributors.
No Output on a Channel
Check the signal-present LED and verify that there is signal on that channel. If no
signal is present, check the cable and the input source. Verify that the trim control
is set at an appropriate level. Make sure the channel is not muted. Make sure that if
your device requires phantom power, phantom power is engaged for the channel.
No Output on the Solo Bus While Monitoring
Verify that both the Cue volume and the headphone, or monitor,
volume is at a reasonable level for comfortable listening and that
the PFL button is engaged on the desired channels..
Can't Hear Main Mix in Headphones
Verify the headphone output control is at a sufficient level.
Make sure that no PFL or AFL buttons are engaged.
Control Room Level Not Affecting Volume
Verify that your monitors are connected to the Control Room
outputs of your StudioLive AR, not the Main outputs.
Main Fader Doesn't Control Mix Level
Verify that your monitors are connected to the Main
outputs, not the Control Room outputs.
Microphone Preamp 1 or 2 Doesn't Pass Audio
First, verify that the Instrument input button is not engaged. This disables
the microphone preamp. Next, verify that your microphone cable is
operational and that the trim control is set at an appropriate level.
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