Aastra 55I IP PHONE - RELEASE 2.0 User Manual
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Aastra 55I IP PHONE - RELEASE 2.0 User Manual

Aastra 55I IP PHONE - RELEASE 2.0 User Manual

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55i IP Phone
User Guide
Release 2.0
41-001200-00
Rev 01

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Summary of Contents for Aastra 55I IP PHONE - RELEASE 2.0

  • Page 1 55i IP Phone User Guide Release 2.0 41-001200-00 Rev 01...
  • Page 2 Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation.

  • Page 3: Software License Agreement

    Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclu- sive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may inte- grate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.

  • Page 5: Table Of Contents

    Network Connected/Network Disconnected ......7 Idle Screen ................8 Phone Options via the IP Phone UI ........12 References ................13 Phone Options via the Aastra Web UI ......... 14 User Password ..................18 Using Your Phone ..................20 Key Descriptions ..................20 Multiple Line and Call Appearances ........
  • Page 6 Table of Contents Making Calls ....................79 Dialing a Number..............79 Pre-dialing a Number ............79 Using Handsfree Speakerphone............80 Using a Headset ..................80 Intercom ................82 Redial ................... 84 Mute ..................85 Receiving Calls ..................86 Answering an Incoming Call ..........86 Sending an Incoming Call to Voicemail ......

  • Page 7: About This Guide

    This Installation Guide is included with the telephone. • Aastra 55i IP Phone User Guide – Describes the most commonly used features and functions for an end user. • Aastra 53i, 55i, 57i, and 57i CT IP Phone Administration Guide –...

  • Page 8: Introduction

    Installation and Setup If your system administrator has not already setup your 55i phone, please refer to the Aastra 55i Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, system administrators should refer to the Aastra SIP 53i, 55i, 57i, 57i CT IP Phone Administrators Guide.

  • Page 9: Getting Started

    Getting Started The 55i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 55i automatically begins the start up sequence as soon as it is connected.
  • Page 10 DHCP: waiting for IP... The 55i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates.
  • Page 11 If language packs were loaded to your phone by your system administrator, the following screen displays during startup. Downloading Language Packs When the configuration update is complete, the phone displays the following screens and then displays the Idle screen.. Network Model 55i IP Phone User Guide...
  • Page 12 Done John Smith Sat Jan 1 12:18am Idle Screen Model 55i IP Phone User Guide...

  • Page 13: Network Connected/Network Disconnected

    For more information about connecting your phone, see the Aastra 55i IP Phone Installation Guide, the section "Connecting to the Network and to Power".

  • Page 14: Idle Screen

    Idle Screen When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen. The idle screen is shown whenever your phone is not in use. John Smith Sat Jan 1 12:18am Note: Your system administrator sets up your SIP screen name, line number, and any other administrative features required.
  • Page 15 Reference For more information about configuring the top programmable keys and the bottom softkeys, see "Softkeys and Programmable Keys" page For more information about using the Services, Directory, Callers List, Intercom, Dial, Conference, and Transfer keys, see the following sections: •...
  • Page 16 Idle Screen with Voicemail Messages The envelope icon displays on the Idle State screen only if you have new messages waiting. The number next to the envelope indicates how many new messages you have. John Smith Sat Jan 1 12:18am Voicemail Icon Idle Screen To access your voicemail messages, use the star codes for your system if a...
  • Page 17 Screen Display After Picking Up the Handset When you pickup the handset, the screen displays as follows: John Smith > Dial Conf Xfer This screen displays the following keys located on the bottom left of the screen: • Dial • Conference •...

  • Page 18: Phone Options Via The Ip Phone Ui

    Phone Options via the IP Phone UI You can access specific options for the 55i IP phone using the phone’s user interface (UI) via the keypad. Pressing the Option button gives you a list of configurable options. These options allow you to customize your phone settings. Language Time and Date 1 Time Server...

  • Page 19: References

    References For more information about customizing your phone using the available options from the IP Phone UI, see the section "Customizing Your Phone" in the Aastra 55i Installation Guide. For more information about administrator options, contact your system administrator. Model 55i IP Phone User Guide...

  • Page 20: Phone Options Via The Aastra Web Ui

    In addition to the IP Phone UI options, you can also customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address.
  • Page 21 5. Your phone’s IP Address displays. IP Address of Phone 192.168.0.100 Done Using the Aastra Web UI Aastra Web UI 1. Open your web browser and enter the phone’s IP address or host name into the address field. If the browser is using HTTP, the following redirect screen displays, fol- lowed by the “Security Alert”...
  • Page 22 The Network Status window displays for the IP phone you are accessing. 4. You can logout of the Aastra Web UI at any time by clicking Log Off. The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings.
  • Page 23 Directory - Allows you to copy the Callers List and Directory List from your IP phone to your PC. - Reset - Allows you to restart the IP phone when required. - Expansion Modules - Allows you to configure an additional 36 softkeys (with 536EM) if an expansion module is attached to the phone.

  • Page 24: User Password

    Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password you will need to:...
  • Page 25 2. In the "Current Password" field, enter the current user password. Note: By default, the user name is “user” (all lowercase) and the password field is left blank. 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5.

  • Page 26: Using Your Phone

    Using Your Phone The following sections describe the various 55i phone key functions, and how they help you make and manage your calls and caller information. Key Description The following table identifies the keys on the key panel of your 55i IP phone that you can use for handling calls.
  • Page 27 Keys Key Description Line/Call Appearance key - Connects you to a line or call. The Aastra 55i IP phone supports up to 4 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone.
  • Page 28 Keys Key Description Programmable keys - 6 Top keys: programmable hard keys (up to 6 programmable functions) By default, keys 1 through 4 are assigned as Services, Directory, Callers List, and Intercom, respectively. Keys 5 and 6 have no assigned functions.

  • Page 29: Multiple Line And Call Appearances

    Multiple Line and Call Appearances The 55i has 4 hard line/call appearance buttons each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of.

  • Page 30: Softkeys And Programmable Keys

    Softkeys and Programmable Keys Your 55i has 6 multi-functional top programmable keys and 6 multi- functional bottom softkeys: • 6 Top Keys: programmable hard keys (up to 6 programmable functions) • 6 Bottom Keys: programmable state-based softkeys (up to 20 programmable functions). Note: If 536 Expansion Module(s) are attached to the phone, click on Operation- >Expansion Keys to access and configure up to 36 softkeys on each Expansion Module (Phone allows up to 3 expansion modules totaling up to 108 additional...

  • Page 31: Softkey Functions

    Bottom Softkeys Softkey Functions You can configure the 55i softkeys for any of the following: Softkey Function Description None Indicates softkey is disabled (option for Web UI only) Line Indicates softkey is configured for line use. Speeddial Indicates softkey is configured for speeddial use.
  • Page 32 Flash Indicates the softkey is set to generate a flash event when it is pressed. The IP phone gener- ates flash events only when a call is con- nected and there is an active RTP stream (for example, when the call is not on hold.) Sprecode Indicates the softkey is set to automatically activate specific services offered by the...

  • Page 33: State-Based Softkeys (Bottom Keys Only)

    Pickup idle, outgoing In the Aastra Web UI, the operational states for each softkey display enabled. To disable a state, you uncheck the box for that operational state. The IP phone idle screen condenses the softkeys. For example, if you set...

  • Page 34: Softkeys As Line/Call Appearances

    Softkeys as Line/Call Appearances You can customize the softkeys on your 55i phone to function as line/call appearance softkeys. These line/call appearance softkeys function in a similar manner to the 4 line/call appearance hard keys and lights on your phone. For details on the line/call appearance hard keys and lights, please refer to the section "Multiple Line and Call Appearances"...
  • Page 35 Depending on how the phone has been configured, the maximum number of total line/call appearances that can be set up is 8 or 9 (4 line/call appearance as hard keys and 4 or 5 as softkeys). If all line/call appearances have been set up for the same number, a total of 9 lines can be configured.
  • Page 36 Appearances" page 23. You can use the Aastra Web UI only to set a softkey or programmable key as a line. On the 55i, you can set the top programmable keys with up to 6 functions and the bottom softkeys with up to 20 functions.
  • Page 37 2. For softkeys, select from "Key 1" through "Key 20". For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select Line to apply to the softkey or programmable key. 4. In the "Label" field, enter a label to apply to this softkey. 5.

  • Page 38: Softkeys As Speeddials

    Setting a Speeddial Softkey The speeddial function can be set using the IP Phone UI or the Aastra Web You can save up to 30 speed dial numbers and names on the 55i. These can be programmed to dial directly to another person’s line or extension, or set...
  • Page 39 5. At the "Enter Name" prompt, use the dial pad keys to select the letters. Continue to press the number key to access the next letter for that key (i.e. press 2 three times to access C). Press to move to the next space, or wait a moment and the cursor automatically advances.
  • Page 40 Aastra Web UI On the 55i, you can set the top softkeys with up to 6 speeddials and the bottom softkeys with up to 20 speeddials. 1. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. 2. For softkeys, select from "Key 1" through "Key 20".
  • Page 41 3. In the "Type" field, select Speeddial to apply to the softkey. 4. In the "Label" field, enter a label to apply to this softkey. 5. In the "Value" field, enter the phone number or extension to apply to this softkey. 6.
  • Page 42 Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial key IP Phone UI Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone. Directory List Key Callers List Key Redial List Key 1.

  • Page 43: Softkeys As "Do Not Disturb

    If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the softkeys using the Aastra Web UI only. DND is not configurable from the IP phone UI.
  • Page 44 2. For softkeys, select from "Key 1" through "Key 20". For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select Do Not Disturb to apply to the softkey. 4. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

  • Page 45: Softkeys As Busy Lamp Field (Blf)

    Note: You can also use the BLF configured softkey to dial out. Contact your system administrator for more information. Setting a BLF Softkey Aastra Web UI 1. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. Model 55i IP Phone User Guide...
  • Page 46 2. For softkeys, select from "Key 1" through "Key 20". For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select BLF to apply to the softkey. 4. In the "Label" field, enter a label to apply to this softkey. 5.

  • Page 47: Softkeys As Blf List

    Setting a BLF List Softkey The BLF List functions can be configured on the 55i using the Aastra Web UI only. If you set a softkey to use BLF/List, you must also enter a BLF List URI at Operation->Softkeys and XML->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user.
  • Page 48 Aastra Web UI 1. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. 2. For softkeys, select from "Key 1" through "Key 20". For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select "BLF\List" (BroadSoft BroadWorks).
  • Page 49 name is configured in the "BLF List URI" field instead. 4. In the "Line" field, select a line number that is actively registered to the appropriate SIP proxy you are using. 5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

  • Page 50: Softkeys For Accessing Xml Services

    Bottom keys are softkeys Using the Aastra Web UI, you can setup the Services menu on the IP phone to display XML applications. Under Operations->Softkeys and XML, you can click on the "Top Keys" tab and enter the XML URI and Services Label in the "XML Application URI"...
  • Page 51 If you use the Services key to access the XML features, the "XML Application Title" is the label that displays on the Services Menu in the IP Phone UI. Setting XML Services Aastra Web UI 1. Click on Operation->Programmable Keys. Model 55i IP Phone User Guide...
  • Page 52 2. Select "Key 1" (Services). 3. In the "Type" field, select "XML". 4. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. 5. Under the "Services" section in the "XML Application URI" field, enter the applicable URI(s) .
  • Page 53 8. Click on Operation->Reset. 9. In the "Restart Phone" field click to restart the IP phone. Setting an XML Softkey Aastra Web UI 1. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. Model 55i IP Phone User Guide...
  • Page 54 2. For softkeys, select from "Key 1" through "Key 20". For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select "XML". 4. In the "Label" field, enter a label to apply to this softkey. 5.
  • Page 55 Accessing the XML Service After an XML application(s) has been saved to your IP phone, and either the Services Menu or a softkey have been configured to access the XML applications, the customized service is ready for you to use. IP Phone UI From the Services Menu Use the following procedure to access XML applications from the Services...

  • Page 56: Softkeys As Flash Key

    RTP stream (for example, when the call is not on hold). Setting a Flash Softkey Aastra Web UI 1. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys.
  • Page 57 2. For softkeys, select from "Key 1" through "Key 20". For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select "Flash". 4. In the "Label" field, enter a label to display on the phone for the softkey. 5.

  • Page 58: Softkeys As Sprecode

    Contact your system administrator for information about available services. Setting a Sprecode Softkey Aastra Web UI Use the following procedure to configure a sprecode softkey on the 55i phone. 1. Click on Operation->Softkeys and XML.
  • Page 59 2. For softkeys, select from "Key 1" through "Key 20". For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select Sprecode. 4. In the "Label" field, enter a label to display on the IP phone for this soft- key.

  • Page 60: Static And Softkey Settings For Park/Pickup

    "Pickup" displays on the phone UI. Note: On the 55i handset, pressing Ï displays the "Park" and "Pickup" labels. The values you enter in the Aastra Web UI for the Park/Pickup call feature are dependant on your type of server. The following table provides the values you enter for the "Park Call"...
  • Page 61 Configuring Park /Pickup using Static Configuration Use the following procedure to configure the Park/Pickup call feature using the static configuration method. Note: Aastra recommends you configure either the static or the programmable con- figuration, but not both. Aastra Web UI 1.
  • Page 62 You can configure a Park and Pickup programmable configuration using the Aastra Web UI. Softkey Configuration Using the Aastra Web UI On the 55i, you configure a Park and/or Pickup key at Operation->Softkeys and XML. You enter a key label, and value for a specific line on the phone.
  • Page 63 Configuring Park/Pickup using Softkey Configuration Use the following procedure to configure the Park/Pickup call feature using the softkey configuration method. Aastra Web UI 1. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. 2. For softkeys, select from "Key 1" through "Key 20".
  • Page 64 4. In the "Label" field, enter a label for the Park softkey. 5. In the "Value" field, enter the appropriate value based on the server in your network. Note: For values to enter in this field, see the table "Park/Pickup Call Server Config- uration Values"...
  • Page 65 Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phones to park a call and pick up a parked call. Park a Call 1. While on a live call, press the "Park" softkey. 2. Perform the following for your specific server: For Asterisk Server - Server announces the extension number where the call has been...

  • Page 66: Softkeys As Last Call Return (Lcr) (Sylantro Servers Only)

    Softkeys as Last Call Return (lcr) (Sylantro Servers only) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a softkey. This feature is for Sylantro servers only. How it works If you configure "lcr" on a softkey, and a call comes into your phone, after you are finished with the call and hangup, you can press the key configured for “lcr”...
  • Page 67 2. For softkeys, select from "Key 1" through "Key 20". For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select Last Call Return. 4. In the "Line" field, select the line you want to apply to this softkey. Valid values are 1 through 9.

  • Page 68: Softkeys As Services

    Softkeys as Services By default, the 55i has a Services key configured on key 1 of the top set of keys. However, you can use any softkey to configure a "Services" key. Services The Services key accesses enhanced features and services provided by third parties.
  • Page 69 Setting Services Softkey Aastra Web UI Use the following procedure to configure a Services softkey on the 55i phone. Note: Key 1 on the top set of programmable keys is configured for Services by default. 1. Click on Operation->Softkeys and XML.
  • Page 70 2. For softkeys, select from "Key 1" through "Key 20". For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select Services. 4. In the "Label" field, enter a label to apply to this softkey. 5.

  • Page 71: Softkeys As Directory

    By default, the 55i has a Directory key configured on key 2 of the top set of keys. However, using the Aastra Web UI, you can assign the Directory key to any softkey on the top or bottom keys on the phone..
  • Page 72 Setting Directory Softkey Aastra Web UI Use the following procedure to configure a Directory softkey on the 55i phone. Note: Key 2 on the top set of programmable keys is set to Directory by default. 1. Click on Operation->Softkeys and XML.
  • Page 73 For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select Directory. 4. In the "Label" field, enter a label to apply to this softkey. 5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

  • Page 74: Softkeys As Callers List

    By default, the 55i has a Callers List key configured on key 3 of the top set of keys. However, using the Aastra Web UI, you can assign the Callers List key to any softkey on the top or bottom keys on the phone.
  • Page 75 Setting Callers List Softkey Aastra Web UI Use the following procedure to configure a Callers List softkey on the 55i phone. Note: Key 3 on the top set of programmable keys is set to Callers List by default. 1. Click on Operation->Softkeys and XML.
  • Page 76 4. In the "Label" field, enter a label to apply to this softkey. 5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. 6.

  • Page 77: Softkeys As An Intercom Key

    By default, the 55i has an Intercom key configured on key 4 of the top set of keys. However, using the Aastra Web UI, you can assign the Intercom key to any softkey on the top or bottom keys on the phone..
  • Page 78 Setting an Intercom Softkey Aastra Web UI Use the following procedure to configure an Intercom softkey on the 55i phone. Note: Key 4 on the top set of programmable keys is set to Intercom by default. 1. Click on Operation->Softkeys and XML.
  • Page 79 3. In the "Type" field, select Intercom. 4. In the "Label" field, enter a label to apply to this softkey. 5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. 6.

  • Page 80: Softkeys As An Empty Key

    (from softkey1 to softkey20) after any hard-coded keys have been added. If a particular soft key is not defined, it is ignored. Setting an EmptySoftkey Aastra Web UI Use the following procedure to configure an Empty softkey on the 55i phone.
  • Page 81 2. For softkeys, select from "Key 1" through "Key 20". For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select Empty. 4. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

  • Page 82: Deleting A Softkey

    Deleting a Softkey Aastra Web UI Use the following procedure to delete a softkey function using the Aastra Web UI. 1. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. 2. For softkeys, select from "Key 1" through "Key 20".
  • Page 83 3. In the "Type" field, select none. 4. Click to save your changes. 5. Click on Operation->Reset. 6. In the "Restart Phone" field click to restart the IP phone. The softkey function is deleted from the IP phone memory. Model 55i IP Phone User Guide...

  • Page 84: Restarting Your Phone

    5. Press Restart to restart of the phone. If you do not wish to restart your phone, press Cancel. Note: Your phone will be out of service temporarily during the restart and down- loading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click 3. Click OK at the confirmation prompt.

  • Page 85: Making Calls

    Making Calls Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance button. At the dial tone, enter the number you wish to call. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialling prefixes.

  • Page 86: Using Handsfree Speakerphone

    Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/ Headset audio mode. You can set your desired audio mode using the Headset Settings option from the Options list.
  • Page 87 6. Press Done to save changes and exit. 7. If you do not wish to save changes, press Cancel to return to the previous screen. NOTE: By default, the volume for the headset microphone is set to medium. To Make and Receive Calls Using a Headset IP Phone UI 1.

  • Page 88: Intercom

    OFF, and the automatic answer for an intercom call is ON. Using the Aastra Web UI, you can enable (turn ON) or disable (turn OFF) the microphone or automatic answering (auto-answer) on the IP phone for incoming intercom calls.
  • Page 89 Enabling/Disabling Microphone and Auto-Answer Aastra Web UI Use the following procedure to enable/disable the microphone and/or auto-answer on the IP phone. 1. Click on Basic Settings->Preferences->Incoming Intercom Settings. The "Microphone Mute" field is enabled by default (turned OFF). The "Auto-Answer" field is enabled by default (turned ON).

  • Page 90: Redial

    Redial IP Phone UI • Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called will be called back. • If you are on-hook and press , a Redial Directory list appears on- screen.

  • Page 91: Mute

    Mute IP Phone UI Press the button at any time to mute handset, headset or handsfree. The speaker light will flash slowly and you can hear the caller, but they cannot hear you. To switch mute on or off, press Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.

  • Page 92: Receiving Calls

    Receiving Calls When a call is ringing at your extension, you will see the "Inbound Call" Screen. The line/call appearance light flashes quickly for the incoming call. Tue May 17 10:19am L1 Ring Keri March Answering an Incoming Call IP Phone UI To answer the call •...

  • Page 93: Handling Calls

    Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to transfer, conference, or place a call on hold. Placing a Call on Hold When you place a call on hold, only your phone can retrieve the call. IP Phone UI To place a call on hold 1.
  • Page 94 Automatic Hold When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button. If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being held.

  • Page 95: Transferring Calls

    Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to.

  • Page 96: Conferencing Calls

    To transfer a call to another extension 1. Connect to the call you wish to transfer (if not already connected). 2.Press the Transfer key. Tue May 17 10:19am 00:27 L2 Dial >203 Karen Batz 3.Press a line/call appearance button followed by the extension number of the person you wish to transfer the call to.
  • Page 97 IP Phone UI Use the following procedure to create a conference call. Use the following illustration as a reference. Conference key when handset is lifted 1. Connect to the first party you wish to include in the conference (if not already connected).

  • Page 98: Picking Up Calls

    8.If you wish to exit the conference leaving the other two parties connected, disconnect by placing the handset back on-hook or by pressing To conference two calls you are already connected to IP Phone UI 1. Begin with active calls on two different lines. 2.

  • Page 99: Managing Calls

    Managing Calls John Smith > Dial Conf Xfer More The 55i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: •...
  • Page 100 Adding to and Editing the Directory List You can store a maximum of 7 numbers associated with a unique name. You can apply pre-defined labels to the entry which include, Office, Home, Cell, and Pager, or create your own labels. The following table indicates the maximum characters for each line and field in the Directory List.
  • Page 101 Adding Names, Numbers, Labels On Screen 1: • You can add names using the abc softkey. • You can add numbers (up to 7 numbers per name) using the numbers on the phone’s keypad. • Use the Backspace softkey when required. •...
  • Page 102 • You can use the Delete softkey to delete a number or to delete multiple numbers in an entry (see "Deleting Single and Multiple Numbers in an Entry" page 98. • You can use the Change softkey to change a number or a name. •...
  • Page 103 Arranging Multiple Screens You can use the Arrange softkey to move the number/label/line forward or backward between screens for the specified name. If there is a label assigned to the entry, the following screen displays after pressing the Arrange softkey. Label: Cell 1.
  • Page 104 Deleting Single and Multiple Numbers in an Entry You use the Delete softkey to delete a single number or multiple numbers for an entry. For a single number assigned to a name, pressing the Delete softkey displays the following screen. Delete? Steve Smith Cancel...
  • Page 105 Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application.

  • Page 106: Callers List

    UI. You can also directly dial from a displayed line item in the Callers List. You can also download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
  • Page 107 You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers List in a spreadsheet application. This file displays the name, phone number, and the line that the call came in on. Using the Callers List IP Phone UI Use the following procedure to access the Callers List.
  • Page 108 5. To save a line item to a softkey for speeddialing, press the Save softkey and enter the line number at the "Save to?" prompt that is already con- figured for speeddialing at a softkey. 6. To dial a displayed entry from the Callers List, pick up the handset, press the handsfree button, or press a line key.
  • Page 109 2. Press to find the entry you want to edit. Press to view the most recent call, or to see the oldest call on your list. 3. Press any key on the dial pad to begin editing. 4. To move the cursor one digit to the right, press .
  • Page 110 Downloading the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI. Aastra Web UI 1. Click on Operation->Directory. 2. In the Callers List field, click on A File Download message displays.

  • Page 111: Call Forwarding

    Note: You can set the global call forward settings using the IP phone UI or the Aastra Web UI. However, you must use the Aastra Web UI to set the per-line call for- ward settings.
  • Page 112 For Global Call Forward Settings: 2. In the "Mode" field, select the mode you want to set on your phone. Note: To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the phone number in the "Number" field.
  • Page 113 2. In the "Mode" field, select the mode you want to set on this line. Note: To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the phone number in the "Forward Number" field.

  • Page 114: Missed Calls Indicator

    Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as "<number>...

  • Page 115: Voicemail

    Voicemail The Voicemail feature on the 55i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.

  • Page 116: Additional Features

    LCD window, allowing the call to be dialed faster. DTMF playback suppression is disabled by default. Suppressing DTMF playback can be configured using the Aastra Web UI. Configuring Suppression of DTMF Playback Aastra Web UI Use the following procedure to configure suppression of DTMF playback.

  • Page 117: Display Dtmf Digits

    IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the "Display DTMF Digits" parameter using the Aastra Web UI. Configuring Display of DTMF Digits...

  • Page 118: Stuttered Dial Tone

    Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the folllowing procedures to configure stuttered dial tone on the IP phone.

  • Page 119: Play Call Waiting Tone

    You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone...

  • Page 120: Incoming Intercom Calls And Auto-Answer

    By default, auto-answer, the microphone, and playing a warning tone are all enabled for incoming intercom calls. You can set incoming intercom settings and auto-answer using the Aastra Web UI only. Configuring Incoming Intercom and Auto-Answer...

  • Page 121: Using Redial Key For "Last Number Redial

    7. In the "Restart Phone" field click to restart the IP phone. Using Redial Key for “Last Number Redial” The IP phone has an enhanced redial user interface that allows a user to quickly redial the last number that was dialed out from the phone. You can: •...

  • Page 122: Ring Tones And Tone Sets

    Configuration Method Valid Values Default Value IP Phone UI Global: Global: Tone 1 Tone 1 Tone 2 Tone 3 Tone 4 Aastra Web UI Global: Global: Tone 1 Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Per-Line:...
  • Page 123 - busy tone - congestion tones - call waiting tone - ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone.
  • Page 124 Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. For global configuration: 2. In the "Ring Tones" section, select a country from the "Tone Set" field. 3. Select a value from the "Global Ring Tone" field Note: See the Ring Tone Settings Table page 116 for valid values.
  • Page 125 6. Click to save your settings. These changes are not dynamic. You must restart your IP phone for the changes to take affect. 7. Click on Operation->Reset. 8. In the "Restart Phone" field click to restart the IP phone and apply the ring tone.

  • Page 126: Time And Date

    • Daylight savings time Note: You can set all the above features on the IP Phone UI. However, only the Time and Date Formats can be set using the Aastra Web UI. Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone.
  • Page 127 Note: The default Date Format is WWW MMM DD (Day of Week, Month, Day) 6. Press Done to save the Date Format. Set Time Zone 1. Select Time Zone. 2. Press * to display a list of Time Zone options. 3.
  • Page 128 Aastra Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: 12h (12 hour format) (default) 24h (24 hour format) Note: The time displays on the phone’s idle screen in the format you select for this...
  • Page 129 3. In the “Date Format” field, select the date format you want to use on your phone. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY • MMM DD Note: The date displays on the phone’s idle screen in the format you select.

  • Page 130: Locking And Unlocking The Phone

    Locking and Unlocking the Phone You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP Phone UI or the Aastra Web UI. In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: •...
  • Page 131 Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click The phone unlocks dynamically and displays the following message: "Phone is unlocked".

  • Page 132: Resetting A User Password

    The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (inte- gers only;...

  • Page 133: Defining An Emergency Dial Plan

    Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly.
  • Page 134 You can set the emergency dial plan using the Aastra Web UI. Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area. Aastra Web UI 1. Click on Operation->Phone Lock.

  • Page 135: Language

    Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
  • Page 136 System Administrator. English is the default language and cannot be changed or removed. 3. Click to save your settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected. Model 55i IP Phone User Guide...

  • Page 137: Model 536 Expansion Modules (536Em)

    The following figure illustrates the addition of multiple 536EM modules on the 55i IP Phone. You can configure the softkeys using the Aastra Web UI. References For more information about configuring softkeys, see...

  • Page 138: Troubleshooting Solutions

    Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 55i Installation Guide for details. Why is my speakerphone not working?
  • Page 139 Contact your system adminstrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web IP Phone UI 1. Press on the phone to enter the Options List.
  • Page 140 Note: Your phone will be out of service temporarily during the restart and down- loading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click 3. Click OK at the confirmation prompt.

  • Page 141: Limited Warranty

    (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.

  • Page 143: Appendix A - Time Zone Codes

    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago...
  • Page 144 Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GF-Cayenne GI-Gibraltar...
  • Page 145 Time Zone Name Time Zone Code HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest IE-Dublin IS-Reykjavik IT-Rome JM-Jamaica JP-Tokyo KY-Cayman LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru...
  • Page 146 Time Zone Name Time Zone Code RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii...
  • Page 147 PC 99 requirements of 2 downloading to server 99 55i line settings 23 limitations for 94 scrolling multiple screens 96 Aastra Web UI sorting 93 basic settings description 17 using 99 operation description 16 do not disturb, setting softkey for 37...
  • Page 148 Index as Callers List Key 68 as Directory key 65 language as Do Not Distrub 37 overview 129 as empty key 74 specifying on IP phone 129 as Intercom Key 71 last call return, softkeys for 60 as Last Call Return 60 line, setting a softkey for 30 as line/call appearances 28 locking/unlocking the phone 124...
  • Page 149 Index voicemail 86, 109 warranty, limited 135 Web UI, using 15 Model 55i IP Phone User Guide Index-3...
  • Page 152 If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical assistance. © Aastra Telecom Inc.2007 41-001200-00 Rev 01...

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