Aastra 53i Release Note
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Aastra 53i Release Note

Aastra 53i Release Note

Aastra 53i: release note
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53i, 55i, 57i, and 57i C
53i, 55i, 57i, and 57i CT
SI SIP I IP PHONE
PHONE
RN-001029-00
Rev 03
Release Note
Release 2.1

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Summary of Contents for Aastra 53i

  • Page 1 53i, 55i, 57i, and 57i C 53i, 55i, 57i, and 57i CT SI SIP I IP PHONE PHONE RN-001029-00 Rev 03 Release Note Release 2.1...
  • Page 2 While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

  • Page 3: Table Of Contents

    IP Phone UI-based Speeddial Keys ... 12 Changing Programmable Keys to Speeddial Keys (53i, 55i)... 12 Changing Expansion Module Programmable Keys to Speeddial Keys (53i) ... 13 Changing Softkeys to Speeddial Keys (55i, 57i, 57i CT) ... 13 Changing Expansion Module SoftKeys to Speeddial Keys (55i, 57i, 57i CT) ... 14 Ability to Disable Call Waiting ...
  • Page 4 Directed Call Pickup/Group Call Pickup Support for Sylantro Servers ... 49 Configuring DCP/GCP Using Configuration Files... 50 Configuring Directed Call Pickup (DCP) Using the Aastra Web UI ... 51 Configuring Group Call Pickup (GCP) Using the Aastra Web UI ... 52 Autodial (Hotline and Warmline) Feature ...
  • Page 5 Using the ACD Feature on your IP Phone... 78 Logging In To a Phone Queue (53i) ... 82 Incoming/Outgoing Intercom with Auto-Answer and Barge-In for 53i IP Phone ... 83 Outgoing Intercom Calls ... 83 Incoming Intercom Calls ... 84 Configuring Intercom, Auto-Answer, and Barge-In via the Configuration Files ..
  • Page 6 Ability to Remove UserAgent and Server SIP Headers ... 111 Configuring UserAgent/Server SIP Headers ... 111 Issues Resolved on Series 5i Phones in Release 2.1, Build 2145 ... 112 Contacting Aastra Telecom Support ... 115 RN-001029-00, Rev 03, Release 2.1...

  • Page 7: About This Document

    Models 53i, 55i, 57i, and 57i CT About this Document This document provides an overview of the 2.1 features on the 5i Series phones (53i, 55i, 57i, and 57i CT). For more detailed information about the features associated with each phone, and for information on how to use the phones, see your model-specific SIP IP Phone Installation Guide and the SIP IP Phone User Guide.

  • Page 8: General Information

    General Information General Information Release Content Information This document provides release content information on the Aastra 53i, 55i, 57i, and 57i CT SIP IP phone firmware. Model Release Name Release Version Generic SIP Generic SIP Generic SIP 57i CT Generic SIP...

  • Page 9: Changes In Release 2.1, Build 2145

    This section describes the new features included in Release 2.1 of the 5i Series IP Phones. The following table specifies the 2.1 Features and provides the page number for each feature. Feature Hardware Support 53i Supports 536M Expansion Module 55i Supports 560M Expansion Module Usability Features New Options Menu IP Phone UI-based Speeddial Keys...
  • Page 10 Autodial (Hotline and Warmline) Feature Centralized Conferencing for Sylantro Servers Automatic Call Distribution (ACD) Support for Sylantro Servers Incoming/Outgoing Intercom with Auto-Answer and Barge-In for 53i IP Phone Missed Call Summary Subscription Message Waiting Indicator on Single or All Lines Support For “Delay”...

  • Page 11: Hardware Support

    Hardware Support 53i Supports 536M Expansion Module The 53i IP Phone now supports the optional 536M Expansion Module (previously only supported on the 55i, 57i, and 57i CT). This module adds 36 additional softkeys to the IP phone. The 536M provides paper labels for each softkey.

  • Page 12: 55I Supports 560M Expansion Module

    Hardware Support 55i Supports 560M Expansion Module The 55i IP Phone now supports the optional 560M Expansion Module (previously only supported on the 57i and 57i CT). This module adds 60 additional softkeys to the IP phone (using the 3 function keys on the bottom right of the unit). The 560M module provides an LCD display for displaying softkey labels.

  • Page 13: Usability Features

    IP phones operating in SIP mode. As part of the redesign, some menu titles have been added, or been renamed. Generic SIP Mode Options Menu For Aastra IP Phones operating in SIP mode, the Options Menu, Submenus, and Options available in Release 2.1 are as follows: 1. Call Forward 1.
  • Page 14 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 4. User Password 5. Administrator Menu (Admin Menu for 53i) 1. Configuration Server (Config Server for 53i) 1. Download Protocol 2. TFTP Settings 1. Primary TFTP 2. Alternate TFTP 3.
  • Page 15 3. UPnP 7. VLAN Settings 1. VLAN Enable 2. Phone VLAN 3. PC Port VLAN 8. Type of Service DSCP (53i) 1. Type of Service SIP (53i) 2. Type of Service RTP (53i) 9. Ethernet 1. LAN Port Link 2. PC Port Link RN-001029-00, Rev 03, Release 2.1...
  • Page 16 6. Screen Name 7. Authentication Name 8. Password 9. RTP Port Base 3. SIP Settings 1. Proxy IP/Port (Proxy Server for 53i) 2. Proxy Port (53i) 3. Registrar IP/Port (Registrar Server for 53i) 4. Registrar Port (53i) 5. SIP Register 6.
  • Page 17 5i Series IP Phone Release Notes Usability Features 11. RTP Port Base 4. Factory Default 5. Erase Local Config. (Erase Local Cfg. for 53i) 6. Restart Phone 7. Phone Lock RN-001029-00, Rev 03, Release 2.1...

  • Page 18: Ip Phone Ui-Based Speeddial Keys

    Enter the extension/number for the Speeddial key, then press <Save>. Select a line number, then press <Save>. The programmable key now functions as a Speeddial key. Note: Use the Aastra Web UI to edit or delete this speeddial key. RN-001029-00, Rev 03, Release 2.1...

  • Page 19: Changing Expansion Module Programmable Keys To Speeddial Keys (53I)

    Select a line number, then press <Save>. The programmable key now functions as a Speeddial key. Note: Use the Aastra Web UI to edit or delete this speeddial key. Changing Softkeys to Speeddial Keys (55i, 57i, 57i CT) Use the following procedure to change an empty softkey (or the More softkey) on your IP phone to a Speeddial key.

  • Page 20: Changing Expansion Module Softkeys To Speeddial Keys (55I, 57I, 57I Ct)

    The softkey key now functions as a Speeddial key. If you look at the IP Phone UI, the Speeddial key displays the name you specified in Step 2. Note: Use the Aastra Web UI to edit or delete this speeddial key. Changing Expansion Module SoftKeys to Speeddial Keys...

  • Page 21: Step Action

    (1-9), or use the arrow keys to make your selection. Press <Save> to save your changes. The softkey key now functions as a Speeddial key. Note: Use the Aastra Web UI to edit or delete this speeddial key. RN-001029-00, Rev 03, Release 2.1 Usability Features...

  • Page 22: Ability To Disable Call Waiting

    Blind Transfer feature on the phone may not work if two calls are made to the phone at one time. You can disable call waiting using the configuration files or the Aastra Web UI. RN-001029-00, Rev 03, Release 2.1...

  • Page 23: Enabling/Disabling Call Waiting Using The Configuration Files

    Enabling/Disabling Call Waiting using the Configuration Files Use the following parameter to enable or disable call waiting on the phone using the configuration files. • call waiting Parameter – Aastra Web UI call waiting Configuration Files Call Waiting (in Web UI) Description Allows you to enable or disable Call Waiting on the IP phone.

  • Page 24: Enabling/Disabling Call Waiting Using The Aastra Web Ui

    Usability Features Enabling/Disabling Call Waiting using the Aastra Web UI Use the following parameter to enable or disable call waiting on the phone using the Aastra Web UI. Aastra Web UI Click on Basic Settings-> Preferences->General. The "Call Waiting" field is enabled by default. To disable this field, uncheck the box. This feature allows you to enable or disable the call waiting feature on the IP phone.

  • Page 25: Mexico Tone Set Added To The Ip Phones

    - congestion tones - call waiting tone - ring cadence pattern A User and Administrator can configure ring tone sets using the Aastra Web UI and the IP Phone UI. Additionally, an Administrator can configure ring tone sets using the configuration files.

  • Page 26: Customizable Callers List And Services Keys

    Format Default Value Range Example Configuration Files aastra.cfg, <mac>.cfg Allows you to specify a specific URI for accessing services after pressing the Services key. When this parameter is set, it overrides the standard function of the Services key. Alphanumeric characters services script: http://10.50.100.234/test.xml...

  • Page 27: Configuration Parameters No Longer Case Sensitive

    5i Series IP Phone Release Notes Usability Features Configuration Parameters No Longer Case Sensitive Previously, the configuration parameters an Administrator entered in the configuration files were case sensitive and had to be entered exactly the way they appeared in the IP Phone Administrator’s Guide (all lowercase). In Release 2.1, the parameters are no longer case sensitive and can be entered in either upper or lower case as desired.

  • Page 28: Deployability Features

    Deployability Features Deployability Features Server and Protocol Identification via DHCP Feature The IP Phones now support additional download protocols according to RFC2131 and RFC1541 to support DHCP option 66. Option 66 is part of the DHCP Offer message that the DHCP server generates to tell the phone which configuration server it should use to download new firmware and configuration files.
  • Page 29 Protocol Format ftp://user:password@ftpserver TFTP tftp://tftpserver For more information about setting the download Protocol on the IP phones, see the SIP IP Phone Administrator Guide. RN-001029-00, Rev 03, Release 2.1 Deployability Features Examples option tftp-server-name “ftp://192.168.1.45”; option tftp-server-name “ftp://ftpsvr.example.com”; (for anonymous user) option tftp-server-name “ftp://userID:password@ ftpsvr.example.com”;...

  • Page 30: Security Features

    Security Features Security Features Transport Layer Security (TLS) Support The phones now support a new transport protocol called Transport Layer Security (TLS) and Persistent TLS. TLS is a protocol that ensures communication privacy between the SIP phones and the Internet. TLS ensures that no third party may eavesdrop or tamper with any message.
  • Page 31 Certificates, Local Certificate, and Private Key files are optional. On the IP phones, an Administrator can configure TLS and Persistent TLS on a global-basis only, using the configuration files or the Aastra Web UI. RN-001029-00, Rev 03, Release 2.1 Security Features...

  • Page 32: Configuring Tls Using Configuration Files

    Example Aastra Web UI Advanced Settings->Global SIP-> Advanced SIP Settings Configuration Files aastra.cfg, <mac>.cfg The protocol that the Real-Time Transport Protocol (RTP) port on the IP phone uses to send out SIP signaling packets. Notes: If you set the value of this parameter to 4 (TLS), the phone checks to see if the “sips persistent tls”...
  • Page 33 Notes: proxy port parameters be configured in either the configuration files or the Aastra Web UI (Advanced Settings->Global SIP->Basic SIP Network Settings). There can be only one persistent TLS connection created per phone. The phone establishes the TLS connection to the configured outbound proxy.
  • Page 34 This parameter is required when configuring TLS (optional for Persistent TLS.) Note: The certificate files must use the format “.pem”. To create custom certificate files to use on your IP phone, contact Aastra Technical Support. Format <file name>.pem Default Value...
  • Page 35 This parameter is required when configuring TLS (optional for Persistent TLS.) Note: The certificate file must use the format “.pem”. To create specific certificate files to use on your IP phone, contact Aastra Technical Support. Format <file name>.pem Default Value...
  • Page 36 Trusted Certificate file. This parameter is required when configuring TLS or Persistent TLS. Note: The certificate files must use the format “.pem”. To create custom certificate files to use on your IP phone, contact Aastra Technical Support. Format <file name>.pem...

  • Page 37: Configuring Tls Using The Aastra Web Ui

    Configuring TLS Using the Aastra Web UI To configure TLS using the Aastra Web UI, you must enable TLS or Persistent TLS first. Then you must define the TLS certificate file names that you want the phone to use. Use the following procedure to configure TLS using the Aastra Web Aastra Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings.

  • Page 38: Aastra Web Ui

    IP Phone Release Notes 2.1 Security Features Aastra Web UI Click on Advanced Settings->TLS Support. RN-001029-00, Rev 03, Release 2.1...
  • Page 39 All other certificates and the Private Key are optional. 3. The certificate files and Private Key file names must use the format “.pem”. 4. To create custom certificate files and private key files to use on your IP phone, contact Aastra Technical Support.

  • Page 40: Secure Real-Time Transfer Protocol (Srtp) Support With Sdes Key Exchange

    To enable TLC, set the Transport Protocol parameter (located on the Global SIP Settings menu) to TLS. An Administrator can configure SRTP on a global or per-line basis using the configuration files and the Aastra Web UI. RN-001029-00, Rev 03, Release 2.1...

  • Page 41: Configuring Srtp Using Configuration Files

    Example RN-001029-00, Rev 03, Release 2.1 Aastra Web UI Advanced Settings->Global SIP-> RTP Settings Configuration Files aastra.cfg, <mac>.cfg This parameter determines if SRTP is enabled on this IP phone, as follows: • If set to 0, then disable SRTP. •...

  • Page 42: Per-Line Parameter

    Aastra Web UI Advanced Settings->Line <1-9>> RTP Settings Configuration Files aastra.cfg, <mac>.cfg This parameter determines if SRTP is enabled on this line, as follows: • If set to -1, then use the global setting for this line. (This is the default setting.)

  • Page 43: Configuring Srtp Using The Aastra Web Ui

    Configuring SRTP Using the Aastra Web UI When you configure SRTP using the Aastra Web UI, you must first globally configure SRTP support for the IP phone. Then, if you wish, you can configure SRTP support on a per-line basis.
  • Page 44 Security Features Aastra Web UI Click Per-Line Configuration Note: Setting a per-line SRTP configuration overrides the global SRTP configuration setting. Click on Advanced Settings->Line <1-9>->RTP Settings. Set the “RTP Encryption” field to one of the following settings: • SRTP Disabled: IP phone generates and receives nonsecured RTP calls on this line.

  • Page 45: Xml Features

    AastraIPPhoneTextScreen and AastraIPPhoneFormattedTextScreen objects only. 3. For all available parameters you can use for the Text Screen object, and for an explanation of each parameter, see Aastra Telecom’s "XML Developer’s Guide". Implementation The following is how you would implement the Text Screen object.
  • Page 46 Note: This example displays text that you can scroll through on the LCD screen. As you scroll the screen, and then press DONE (55i, 57i, 57i CT) or the RIGHT ARROW key (53i), the screen redirects you to the location specified in the script. After pressing DONE or the RIGHT ARROW key, the phone checks if a “doneAction”...

  • Page 47: Xml Support For Answer And Ignore Softkeys

    URI) while a call is coming into the phone, the user can either answer or ignore the call with new softkeys that display (55i, 57i, and 57i CT), or press the left and right arrow keys (53i), without canceling the XML application.
  • Page 48 <SoftKey index="2"> <Label>Answer</Label> <URI>SoftKey:Ignore</URI> </SoftKey> XML Screen Example: For 53i: • An <Ignore Answer> line displays on the LCD when the phone receives an incoming call at the same time it receives an XML application. • XML applications are destroyed if the phone receives a call after the XML has been rendered.

  • Page 49: Implementation (53I)

    Implementation (53i) XML Example: <AastraIPPhoneTextScreen allowAnswer = "yes"> <Title>Screen Object</Title> <Text>The screen object can be implemented similar to the firmware info screen. Note that white space is preserved in XML so the display should word-wrap appropriately. Only three lines can display at a time.</Text>...

  • Page 50: Xml Softkey For Special Characters (55I, 57I, And 57I Ct Only)

    XML Features XML Softkey for Special Characters (55i, 57i, and 57i CT only) In Release 2.1, the IP Phone can dynamically receive a Symbol List when it receives the AastraIPPhoneInputScreen XML object. You can have a single symbol specified for the softkey, or you can have a list of symbols. When there is only one symbol in the list, the symbol displays with no delay.

  • Page 51: Implementation

    Implementation Softkeys: • 1 = <Single Symbol or Symbol List> XML Softkey Example: <SoftKey index="1"> <Label>Symbols</Label> <URI>SoftKey:SymbolList="@#=&amp;"</URI> </SoftKey> XML Object and Softkey Example: <AastraIPPhoneInputScreen type = "IP"> <Title>Email</Title> <SoftKey index="1"> <Label>Symbols</Label> <URI>SoftKey:SymbolList="@"</URI> </SoftKey> <SoftKey index = "2"> <Label> Backspace </Label> <URI>SoftKey:Exit</URI>...

  • Page 52: Sylantro Interoperability Features

    The IP phone is able to collect digits in two stages to support the billing code feature. Aastra IP Phone users are prompted to enter the correct billing code when they dial these numbers: •...

  • Page 53: Mandatory Versus Optional Billing Codes

    Mandatory versus Optional Billing Codes This release of the Aastra IP phones supports two types of billing codes: Mandatory and Optional. The Sylantro server configuration determines which type of billing code is used on the IP phones. • Mandatory billing codes: Calls are not connected until the user enters a valid billing code.

  • Page 54: Numbers Not Requiring Billing Codes

    Sylantro Interoperability Features To use this format with the default dial plan terminator (#), the # sign required by Sylantro as a delimiter should be represented as an escaped character by using the sequence %23. The speed dial format for an external number that includes an optional billing code becomes: *50<billing code>%23<phone number>...

  • Page 55: Directed Call Pickup/Group Call Pickup Support For Sylantro Servers

    - a call on a monitored extension. An Administrator or User can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor.

  • Page 56: Configuring Dcp/Gcp Using Configuration Files

    Aastra Web UI Operation->Softkeys and XML->Type Operation->Programmable Keys->Type Operation->Expansion Module N->Type Configuration Files aastra.cfg, <mac>.cfg Configures a new softkey that functions as a Directed Call Pickup (DCP) or Group Call Pickup (GCP) key. Text Directed Call Pickup on Extension 2200...

  • Page 57: Configuring Directed Call Pickup (Dcp) Using The Aastra Web Ui

    Configuring Directed Call Pickup (DCP) Using the Aastra Web UI Use the following procedure to configure Directed Call Pickup using the Aastra Web UI. Aastra Web UI Click on Operation->Softkeys and XML. Select a key for which to configure Directed Call Pickup.

  • Page 58: Configuring Group Call Pickup (Gcp) Using The Aastra Web Ui

    Sylantro Interoperability Features Configuring Group Call Pickup (GCP) Using the Aastra Web UI Use the following procedure to configure Group Call Pickup using the Aastra Web UI. Note: A ring group must be configured on the Sylantro Server in order for a GCP softkey to function.

  • Page 59: Autodial (Hotline And Warmline) Feature

    Autodial (Hotline and Warmline) Feature This release of the Aastra IP phones includes an “Autodial” feature. When you configure Autodial on an IP phone, the phone automatically dials a preconfigured number whenever it is off-hook. Depending on the configuration you specify, the Autodial functions as either a “hotline”, or as a “warmline,”...

  • Page 60: Configuring Autodial Support Using Configuration Files

    Aastra Web UI Advanced Settings>Global SIP> Autodial Settings Configuration Files aastra.cfg, <mac>.cfg Globally specifies the SIP phone number that the IP phone autodials when the handset is lifted from the phone cradle. An empty (blank) value disables autodial on the phone.
  • Page 61 Sylantro Interoperability Features Aastra Web UI Advanced Settings>Global SIP> Autodial Settings Configuration Files aastra.cfg, <mac>.cfg Globally specifies the time, in seconds, that the phone waits to dial a preconfigured number after the handset is lifted from the IP phone cradle.
  • Page 62 Examples Aastra Web UI Advanced Settings>LineN>Autodial Settings Configuration Files aastra.cfg, <mac>.cfg On a per-line basis, this parameter specifies the time, in seconds, that the phone waits to dial a preconfigured number after the handset is lifted from the IP phone cradle.

  • Page 63: Configuring Autodial Using The Aastra Web Ui

    Configuring Autodial Using the Aastra Web UI Use the following procedure to configure the Autodial feature on an IP phone using the Aastra Web UI. By default, your IP phone uses the global settings you specify for Autodial for all lines on your IP phone.
  • Page 64 Sylantro Interoperability Features Aastra Web UI In the “Autodial Timeout” field, specify a value for the timer as follows: • If you want the IP phone to autodial the number immediately (hotline) whenever the IP phone is off-hook, accept the default value of 0.
  • Page 65 Aastra Web UI In the “Autodial Number” field, specify the SIP number for this line that the IP phone dials whenever the IP phone is off-hook as follows: • If set to -1, then the global autodial settings for this IP phone to this line.

  • Page 66: Centralized Conferencing For Sylantro Servers

    Sylantro Interoperability Features Centralized Conferencing for Sylantro Servers Release 2.1 of the Aastra IP phones includes support for centralized conferencing (Ad-Hoc conferencing) for Sylantro and Broadsoft servers. This feature provides centralized conferencing on the SIP server (versus localized, on the phone) and allows IP phone users to do these tasks: •...

  • Page 67: Configuring Centralized Conferencing Using The Configuration Files

    Sylantro Interoperability Features Aastra Web UI Advanced->Global SIP Settings-> Basic SIP Network Settings Configuration Files aastra.cfg, <mac>.cfg Globally enables or disables SIP centralized conferencing for an IP phone as follows: • To disable centralized conferencing, leave this field empty (blank).
  • Page 68 Default Value Examples Aastra Web UI Advanced->Line <1 thru 9>-> Basic SIP Network Settings Configuration Files aastra.cfg, <mac>.cfg Enable or disable per-line SIP centralized conferencing for an IP phone as follows: • To disable centralized conferencing, leave this field empty (blank).

  • Page 69: Configuring Centralized Conferencing Using The Aastra Web Ui

    Configuring Centralized Conferencing Using the Aastra Web UI Use the following procedure to configure centralized conferencing on an IP phone. Aastra Web UI Global Configuration Click on Advanced Settings->Global SIP Settings->Basic SIP Network Settings. In the “Conference Server URI” field, do one of the following actions: •...
  • Page 70 Sylantro Interoperability Features Aastra Web UI Click Per-Line Configuration Click on Advanced Settings->Line <#>->Basic SIP Network Settings In the “Conference Server URI” field, do one of the following actions: • To disable centralized conferencing on this line, leave this field empty (blank).

  • Page 71: Automatic Call Distribution (Acd) Support For Sylantro Servers

    The IP phone user can also choose to manually change the phone status to unavailable, using the IP Phone UI. Note: Aastra recommends configuring no more than a single ACD softkey or programmable key per IP phone. RN-001029-00, Rev 03, Release 2.1 Sylantro Interoperability Features 66).

  • Page 72: Acd Led Table

    Sylantro Interoperability Features ACD LED Table The LED located next to the ACD softkey flashes or remains solid to indicate the current status of the IP phone. In addition, an icon on the IP Phone UI reminds IP phone users of their current status. The following table describes the meaning of the ACD LEDs and icons for each model IP phone.

  • Page 73: Configuring Acd Softkeys Using Configuration Files (55I, 57I, 57I Ct)

    Configuring ACD Softkeys Using Configuration Files (55i, 57i, 57i CT) You use the following parameters to configure ACD support in the configuration files for 55i, 57i, 57i CT: • softkeyN type • softkeyN label • softkeyN line • softkeyN states A sample configuration file is shown below: softkey1 type: acd softkey1 label: sales...
  • Page 74 Default Value Range Example Aastra Web UI Operation->Softkeys and XML Configuration Files aastra.cfg, <mac>.cfg Defines the type of softkey that is configured for this key. To configure an ACD softkey, set this parameter to “acd” Text none See the IP Phone Administrator’s Guide.
  • Page 75 Example RN-001029-00, Rev 03, Release 2.1 Sylantro Interoperability Features Aastra Web UI Operation->Softkeys and XML Configuration Files aastra.cfg, <mac>.cfg This is the line associated with the softkey you are configuring. For example: 1 Integer 1 through 9 softkey1 line: 1 Aastra Web UI Operation->Softkeys and XML...
  • Page 76 Default Value Range Example Aastra Web UI Operation->Softkeys and XML Configuration Files aastra.cfg, <mac>.cfg Defines the type of top softkey that is configured for this key. To configure an ACD softkey, set this parameter to “acd” Text none See the IP Phone Administrator’s Guide.
  • Page 77 Example RN-001029-00, Rev 03, Release 2.1 Sylantro Interoperability Features Aastra Web UI Operation->Softkeys and XML Configuration Files aastra.cfg, <mac>.cfg This is the line associated with the top softkey you are configuring. For example: 1 Integer 1 through 9 topsoftkey1 line: 1 Aastra Web UI Operation->Softkeys and XML...

  • Page 78: Configuring Acd Programmable Keys Using Configuration Files (53I, 55I)

    Default Value Range Example Aastra Web UI Operation->Programmable Keys Configuration Files aastra.cfg, <mac>.cfg Defines the type of programmable key for this key. To configure an ACD programmable key, set this parameter to “acd.” Text See the IP Phone Administrator’s Guide.

  • Page 79: Configuring Acd Expansion Keys Using Configuration Files (53I, 55I, 57I, And 57I Ct)

    Configuring ACD Expansion Keys Using Configuration Files (53i, 55i, 57i, and 57i CT) You use the following parameter to configure ACD support in the configuration files: • expmodX keyN type • expmodX keyN line Parameter – expmodX keyN type Type...

  • Page 80: Configuring Acd Softkeys/Programmable Keys/Expansion Module Keys Using The Aastra Web Ui

    Configuring ACD Softkeys/Programmable Keys/Expansion Module Keys Using the Aastra Web UI Use the following procedure to configure an ACD softkey, programmable key, or expansion module key using the Aastra Web UI. This procedure uses the 57i IP phone as an example. Aastra Web UI Click on Operation->Softkeys and XML, or Operation->Programmable Keys, or...
  • Page 81 Aastra Web UI In the “Label” field, specify a name for this ACD softkey. The Label helps identify which queue you are subscribing to when you login. (This field does not apply to the 53i.) For example: Support In the “Line” field, select the line which the IP phone uses to subscribe to the queue.

  • Page 82: Configuring Acd Auto-Available Timer Using Configuration Files

    1 (enable) acd auto available: 1 Aastra Web UI Basic Settings->Preferences-> Auto Call Distribution Settings Configuration Files aastra.cfg, <mac>.cfg Specifies the length of time, in seconds, before the IP phone status switches back to “available.” integer 60 (seconds) 0 to 120 (seconds) acd auto available timer: 60 RN-001029-00, Rev 03, Release 2.1...

  • Page 83: Configuring Acd Auto-Available Timer Using The Web Ui

    Configuring ACD Auto-Available Timer Using the Web UI Use the following procedure to configure an ACD auto-available timer using the Aastra Web UI. Aastra Web UI Click on Basic Settings->Preferences->Auto Call Distribution Settings. In the “Auto Available” check-box, click Enabled.

  • Page 84: Using The Acd Feature On Your Ip Phone

    IP phone. To login to a phone queue, your system administrator must preconfigure an ACD softkey or programmable key on your Aastra IP phone. For models 55i, 57i, 57i CT, the ACD softkey is labeled according to your network requirements.
  • Page 85 This icon changes when you log on to the phone queue and are available to take calls. The icon changes again when you are busy with an active call. The table below describes the meaning of the LED, and each icon, as they may appear on your IP phone: Phone Model 55i, 57i, 57i CT...
  • Page 86 Sylantro Interoperability Features Logging In to a Phone Queue (55i, 57i, 57i CT) Use the following procedure to log into a phone queue from your Aastra IP phone. Aastra IP Phone UI Step Action Press the ACD softkey on your IP phone.

  • Page 87: Step Action

    Aastra IP Phone UI Step Action Press the Log In softkey. You are logged into the phone queue. Once you log in, examine the IP Phone UI, and note the following information: • If your IP phone status is set to “available” then the server will begin to distribute phone calls from this queue to your IP phone.

  • Page 88: Logging In To A Phone Queue (53I)

    Sylantro Interoperability Features Logging In To a Phone Queue (53i) Use the following procedure to log into a phone queue from your Aastra IP phone. Aastra IP Phone UI Step Action Press the ACD programmable key on your IP phone.

  • Page 89: Incoming/Outgoing Intercom With Auto-Answer And Barge-In For 53I Ip Phone

    Incoming/Outgoing Intercom with Auto-Answer and Barge-In for 53i IP Phone In Release 2.1, the 53i IP phone now supports incoming/outgoing Intercom calls with auto-answer and barge-in features. The Intercom feature allows you to press the configured Intercom button on the IP phone and then enter the number you want to call to initiate an intercom call.

  • Page 90: Incoming Intercom Calls

    (0 = disable in the configuration files), and there is an active call, the phone treats an incoming intercom call like a normal call and plays the call warning tone. You can set this parameter using the configuration files or the Aastra Web UI. RN-001029-00, Rev 03, Release 2.1...

  • Page 91: Configuring Intercom, Auto-Answer, And Barge-In Via The Configuration Files

    For incoming intercom calls, an administrator or user can configure the following parameters: Configuration File Parameters • sip allow auto answer • sip intercom mute mic • sip play warning tone • sip intercom allow barge in Configuring Intercom, Auto-Answer, and Barge-In via the Configuration Files Use the following parameters to configure Intercom, Auto-Answer, and Barge-In via the configuration files:...

  • Page 92: Outgoing Intercom Settings

    Determines whether the IP phone or the server is responsible for notifying the recipient that an Intercom call is being placed. Format Integer Default Value For Aastra Web UI: For Configuration Files: 3 - Off Range For Aastra Web UI:...

  • Page 93: Incoming Intercom Settings

    Incoming Intercom Settings Parameter – Aastra Web UI sip allow auto answer Configuration Files Auto-Answer (in Web UI) Description Enables or disables the IP phone to allow automatic answering for an Intercom call. If auto-answer is enabled on the IP phone, the phone plays a tone to alert the user before answering the intercom call.
  • Page 94 Sylantro Interoperability Features Parameter – Aastra Web UI sip play warning tone Configuration Files Play Warning Tone (in Web UI) Description Enables or disables a warning tone to play when the phone receives an incoming intercom call on an active line.
  • Page 95 Configuring Intercom, Auto-Answer, and Barge-In via the Aastra Web UI Use the following procedure to configure Intercom, Auto-Answer, and Barge-In using the Aastra Web UI. Aastra Web UI Click on Operation->Programmable Keys. In the “Type” field, select the Intercom option for a specific key.
  • Page 96 Sylantro Interoperability Features Aastra Web UI Outgoing intercom settings: Click on Basic Settings->Preferences->Outgoing Intercom Settings. Select an Intercom type for outgoing Intercom calls from the Type list box. Valid values are Phone-Side, Server-Side, Off. Default is Off. If Server-Side is selected, enter a prefix to add to the phone number in the "Prefix Code" field.
  • Page 97 Aastra Web UI Incoming intercom settings: Click on Basic Settings->Preferences->Incoming Intercom Settings. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box.

  • Page 98: Missed Call Summary Subscription

    C. With the new feature in 2.1, phone B receives notification from the server that the call was forwarded and the missed calls indicator is incremented on phone B. An Administrator can configure this feature using the configuration files or the Aastra Web UI. RN-001029-00, Rev 03, Release 2.1...

  • Page 99: Configuring Missed Call Summary Subscription Using The Configuration Files

    5i Series IP Phone Release Notes Sylantro Interoperability Features Configuring Missed Call Summary Subscription using the Configuration Files You can configure the Missed Call Summary Subscription feature on a global or per-line basis. You can also configure the amount of time, in seconds, that the phone uses this feature.

  • Page 100: Global Parameters

    Sylantro Interoperability Features Global Parameters Parameter – Aastra Web UI sip missed call summary subscription Configuration Files Missed Call Summary Subscription (in Web UI) Description Enables or disables the Missed Call Summary Subscription feature. This feature allows missed calls that have been redirected by the server, to be incremented in the missed calls indicator on the phone it was initially directed to.
  • Page 101 Parameter – Aastra Web UI sip missed call summary subscription period Configuration Files Missed Call Summary Subscription Period (in Web UI) Description Enables or disables the amount of time, in seconds, that the phone uses the Missed Calls Summary Subscription feature. This parameter is always enabled with a default value of 86400 seconds.

  • Page 102: Configuring Missed Call Summary Subscription Using The Aastra Web Ui

    Sylantro Interoperability Features Configuring Missed Call Summary Subscription using the Aastra Web UI Use the following procedure to configure the Missed Call Summary Subscription feature using the Aastra Web UI. Aastra Web UI Global Configuration Click on Advanced Settings->Global SIP->Advanced SIP Settings.
  • Page 103 Aastra Web UI Per-Line Configuration Click on Advanced Settings->Line <N>->Advanced SIP Settings. The "Missed Call Summary Subscription" field is disabled by default. To enable this field, check the box. This feature allows missed calls that have been redirected by the server, to be incremented in the missed calls indicator on the phone it was initially directed to.

  • Page 104: Message Waiting Indicator On Single Or All Lines

    (lines 1 through 9). Note: To enable MWI for all lines in the configuration files, set this parameter to zero (0). The enable MWI for all lines in the Aastra Web UI, select “All” in the “Message Waiting Indicator Line” field.

  • Page 105: Configuring Mwi Using The Aastra Web Ui

    Configuring MWI using the Aastra Web UI Use the following procedure to configure the MWI for a single line or for all lines on the phone using the Aastra Web UI. Aastra Web UI Click on Basic Settings-> Preferences->General. In the “Message Waiting Indicator Line” field, select a single line from 1 to 9, or select “All” for all lines.

  • Page 106: Support For "Delay" Before Auto-Answer

    Sylantro Interoperability Features Support For “Delay” before Auto-Answer Aastra IP Phones now include support for the "delay" parameter (in the Alert-Info header, used in conjunction with info=alert-autoanswer) in order to facilitate auto-answer functionality. When present, the value of the "delay" parameter specifies the length of time in seconds an IP phone rings before a call is auto-answered.

  • Page 107: Sip Asserted Identity For Sylantro Servers

    This release includes support for a private extension to the SIP, Asserted Identity within Trusted Networks (as defined in RFC 3325), inside the User Agent Server (UA) in the Aastra IP phones. This feature allows a network of trusted SIP servers to assert the identity of authenticated users, and verify that phone messages originate from a Trusted Identity.

  • Page 108: Whitelist" Proxy Support For Sylantro Servers

    “Whitelist” Proxy Support for Sylantro Servers To protect your IP phone network, you can configure a “whitelist” proxy feature that screens incoming call requests received by Aastra IP phones. When this feature is enabled, an IP phone accepts call requests from a trusted proxy server only.

  • Page 109: Configuring Whitelist Proxy Support Using The Aastra Web Ui

    Configuring Whitelist Proxy Support Using the Aastra Web UI Use the following procedure to configure the whitelist proxy feature using the Aastra Web UI. Aastra Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings The "Whitelist Proxy" field is disabled by default. To enable this field, check the box. This feature allows you to enable or disable the whitelist proxy support on the IP Phone.

  • Page 110: Bla Support For Third Party Registration

    Sylantro Interoperability Features BLA Support for Third Party Registration BLA allows an Address Of Record (AOR) to be assigned onto different line appearances for a group of SIP user agents (IP phones). When a call is made to this BLA number, the call is offered to all user agents that have mapping to this BLA.
  • Page 111 5i Series IP Phone Release Notes Sylantro Interoperability Features #Alice phone number sip line2 bla number:4085582868 sip line2 display name:Alice sip line2 screen name:Alice Alice’s configuration is as follows: #line 1 sip line1 auth name:4085582868 sip line1 password: sip line1 mode: 3 sip line1 user name:4085582868 sip line1 display name: Alice sip line1 screen name: Alice...

  • Page 112: Broadsoft Interoperability Features

    Broadsoft Interoperability Features “Hold” Feature Enhancement for Broadsoft Servers In this release of the Aastra IP phones, the “Hold” feature has been enhanced as described in RFC3264. The Hold feature allows IP phone users to put an active call on “hold,” then retrieve the call later. This enhancement is intended for Aastra IP phones operating with servers that support RFC3264 (for example, Broadsoft).

  • Page 113: Configuring A Sip Server Blacklist Using The Configuration Files

    Aastra Web UI Advanced Settings->Global SIP Settings-> Advanced SIP Settings Configuration Files aastra.cfg, <mac>.cfg Specifies the length of time, in seconds, that a failed server remains on the server blacklist. The IP phone avoids sending a SIP message to a failed server (if another server is available) for this amount of time.

  • Page 114: Configuring A Server Blacklist Using The Aastra Web Ui

    Broadsoft Interoperability Features Configuring a Server Blacklist Using the Aastra Web UI You use the following procedure to configure a server blacklist using the Aastra Web UI. Aastra Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings In the “Blacklist Duration” field, specify the length of time, in seconds, that a failed server remains on the server blacklist.

  • Page 115: Other Interoperability Features

    TTL expires. Symmetric UDP Signaling Support By default, Aastra IP phones use symmetric UDP signaling for outgoing UDP SIP messages. When symmetric UDP is enabled, the IP phone generates, and listens for UDP messages using port 5060.

  • Page 116: Configuring Symmetric Udp Signaling Using Configuration Files

    Default Value Range Example Configuration Files aastra.cfg, <mac>.cfg Allows you to enable or disable the phone to use port 5060 to send SIP UDP messages. The value “1” (which is the default) enables the phone to use port 5060. The value “0” (zero) disables the phone from using port 5060 and allows the phone to choose a random port to send SIP UDP messages.

  • Page 117: Ability To Remove Useragent And Server Sip Headers

    Range Example RN-001029-00, Rev 03, Release 2.1 Configuration Files aastra.cfg, <mac>.cfg Allows you to enable or disable the addition of the User-Agent and Server SIP headers in the SIP stack. The value of “0” prevents the UserAgent and Server SIP header from being added to the SIP stack.

  • Page 118: Issues Resolved On Series 5I Phones In Release 2.1, Build 2145

    2nd cordless handset. DEF07032 In the Aastra Web UI, the intercom "prefix code" field is now disabled for phone-side outgoing Intercom settings. ENH07231 To speed up the operation of speed dial keys, DTMF Playback is now disabled by default.
  • Page 119 Offhook Action URI could trigger multiple times during a single call. Now it is only called once for each call. DEF05719 53i: Default XML action keys are now displayed after changing the volume while on a call. DEF06763 XML ImageScreen treats new lines as bitmap data.
  • Page 120 Issues Resolved on Series 5i Phones in Release 2.1, Build 2145 Issue Number Description of Fix CLN06182 Mute key now works when the phone is locked. This enables the user to "answer" and intercom call, which automatically mutes the voice path. DEF06632 57iCT: No longer automatically answers a second call when the user hangs up on the first call.

  • Page 121: Contacting Aastra Telecom Support

    5i Series IP Phone Release Notes Contacting Aastra Telecom Support Contacting Aastra Telecom Support If you’ve read this release note, and consulted the Troubleshooting section of your phone model’s manual and still have problems, please send inquiries via email to support@aastra.com.

  • Page 124: Release Notes

    Model 5i Series 2.1 Release Notes Copyright © 2007 Aastra Telecom. All rights reserved. Information in this document is subject to change without notice. Aastra Telecom assumes no responsibility for any errors that may appear in this document. Product capabilities described in this document pertain solely to Aastra Telecom's marketing activities in the U.S.

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