Cannot Print To This Equipment - Oki CX1145 MFP Network Administration Manual

2 Troubleshooting

Cannot Print To This Equipment

Problem Description
You are unable to print to this equipment. Before troubleshooting the network problems, please
see the following section to narrow the problem down to a network-related issue.
P.37 "Cannot Print From Client"
For example, network printing services have not been set up correctly, or this equipment has not
been properly configured to operate in your network environment.
The following checklist will help you identify the source of the error and direct you to information
resolving the issue. If the problem persists after you have followed all of the steps, contact your
service technician or service representative.
No Check...
1 Have you set the protocol
settings so they are compat-
ible with your network and
client protocol settings?
2 Have you set up the appro-
priate type(s) of print ser-
vices should be supported?
3 If you are using Novell print
services, did you set up the
Novell side of network print-
ing, such as creating print
servers and attaching the
print queue?
4 If you set up Novell print
services, can you see the
print job using PCONSOLE
or NWAdmin?
5 Have you checked the gate-
way and subnet settings to
make sure this equipment is
part of the same network
Gateway as the client from
which you are trying to
print?
6 Are other services and com-
munications performed over
the network behaving in the
normal and expected man-
ner?
48 Troubleshooting Network Errors
Yes No For Instruction, Go To...
Setup the proper protocol.
Next Step
Check the settings required for
Next Step
your printing environment.
Setup the NetWare server.
Next Step
Refer to your Novell PCONSOLE
or NWAdmin user documentation
Next Step
for help with using these utilities.
Setup the TCP/IP correctly.
Next Step
Refer to your network documen-
tation or use a network diagnostic
End utility to research a network prob-
lem.